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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,800 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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Today: 8:30 AM - 9:00 PM Open Now
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,800 reviews

January 20, 2024

Great customer service very helpful. My car was in and out of the shop great work guys! More

by Richard_Q24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we appreciate your trust in our services. Safe travels!

January 20, 2024

Great service Mr. Rodriguez answered all my questions . Did recall service on a/c to. More

by LAKOPPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. T. Rodriguez
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us! We're delighted to hear Mr. Rodriguez provided excellent service and addressed all your questions. We appreciate your trust in our dealership.

January 20, 2024

Im very satisfied with the service provided. Than Sabatier does an excellent job in going the extra mile to ensure the the customer is fully satisfied with the service provided. More

by george.garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than Sabatier in the service department
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your satisfaction with our service. We appreciate your trust in us and look forward to serving you again in the future.

January 20, 2024

I had a great experience at Norm Reeves! It was my first time purchasing a car and I left with a 2024 Honda Civic. Albert and Frank were a great help. Thank you again! More

by Eliza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Rosales, Frank Wong
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for choosing Norm Reeves for your first car purchase! We're delighted to hear that Albert and Frank provided excellent assistance. Enjoy your new 2024 Honda Civic, and safe travels!

January 20, 2024

Great customer service everything was very easy and Jose was very helpful and knowledgeable about the vehicle. Thank you Jose Rodriguez and Honda dealer im a very happy customer. More

by maria.atwork
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Rodriguez,
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Jan 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with Jose Rodriguez and our Honda dealership. Enjoy your new vehicle, and we appreciate your trust in us!

January 20, 2024

Norm Reeves in Cerritos is the most attentive, cordial place I have been. Their staff go above and beyond to give the best customer service. This gives me the confidence to know to come back and be trea More

by angelicazamora72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. We look forward to providing you with exceptional service every time you visit.

January 20, 2024

Bad bad experience bad experience would never return to that dealership bad experience with the finance team would never return to that dealership More

by miguelvalencia109
Recommend Dealer
No
Employees Worked With
Meysam Kaed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meysam Kaed
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Miguel, we're sorry to hear that you had a negative experience with our team and we would like to discuss your concerns when it is convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 19, 2024

The service department demonstrates an overall lack of care & communication and is deficient in quality customer service. A supervisor was requested during all three of my visits and although messages wer More

by Lmrawlings70
Recommend Dealer
No
Employees Worked With
During my most recent visit, I interacted with supervisor Kristina Ortega and service advisor Trevor Rodriguez.
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for the challenges you faced during your visits. Your feedback is crucial, and we would appreciate the opportunity to discuss this matter with you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 19, 2024

Good. Professional My experience with this dealership was good and professional. Anthony was pleasant, it seemed as though he enjoyed doing his job. It wou More

by terrilthomas53
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear about your good and professional experience with Anthony. We appreciate your suggestion about complimentary snacks while waiting and will definitely consider it to enhance our services.

January 19, 2024

Jerry was attentive and knowledgeable, he explained everything with great detail and he took the time to review and answer any questions we had. He went above and beyond to assist with any questions or More

by johannag1515
Recommend Dealer
Yes
Employees Worked With
Jerry
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Jerry! We're thrilled to hear about the excellent service you received. If you ever have more questions or concerns, feel free to reach out – we're here for you!

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