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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,125 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,851 service reviews

January 30, 2026

A great dealership. They do outstanding quality work and are committed to great customer service. My advisor, Leo Lezcano is exceptional. He stays in touch and always ke More

by sagebpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lezcano Service
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January 30, 2026

Excellent service they don’t make you wait to long the personal are very nice . More

by salazarrmaria123
Recommend Dealer
Yes
Employees Worked With
Service department
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January 30, 2026

Great overall experience. Very professional and helpful. Fast and excellent service. Will come back again More

by Rraygoza106
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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January 30, 2026

Service took longer than expected, and my car overheated shortly after leaving the dealership. Had to take it back and get it checked out making me late to my commitments More

by Yanelyg
Recommend Dealer
No
Employees Worked With
Trevor
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January 29, 2026

It doesn't pay the necessary attention, Like last time Jonathan Everyone Needs Better Customer Service More

by Vj.carlos
Recommend Dealer
Yes
Employees Worked With
George Juarez
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Jan 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thanks for taking the time to share your feedback. The experience we provide our customers matters, and we're sorry to hear that the customer service during your recent visit didn't meet your expectations. We'd appreciate it if you could contact us with more specifics so we can address any lingering concerns and use your feedback to improve. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

January 29, 2026

I was able to find just what I needed and they were very friendly and understanding. More

by stephii143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

The door was already open, the lights were on, and your name might as well have been on the chalkboard. Finding exactly what you needed came with patience, friendliness, and real understanding baked in. That “come on in” feeling is always on the house.

January 29, 2026

Had an appointment at 9am, brought it in 10 minutes before appointment. Noticed that one of the technicians drove my car up to the front around 9: 50 am. Was not sure if they were done with it. I had n More

by Sweetpea4me66
Recommend Dealer
No
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Jan 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we understand how confusing and frustrating it can feel when timing and communication don't align. We apologize for the lack of clear communication at the end of service and hope to deliver a smoother experience the next time you visit. If you would like to talk through this further, please reach out to us directly. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

January 29, 2026

This review is for the service department. Everyone was very professional. I was greeted as soon as I arrived. Someone came by to inspect my vehicle and check me in. There was no wait time. I More

by aterrrazass9995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Jan 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

The door swung open, and the service lane stayed wide the whole way through. With four stars on the board, what could’ve nudged this experience into five?

January 29, 2026

Great dealership Robert was amazing! Would go back definitely amazing services that was done there! More

by Iveegomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Jan 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Once the bandwagon starts rolling, there’s no reason to jump off. Robert kept the rhythm steady and the experience in sync all the way through. Encore performances are always welcome.

January 28, 2026

Michael Vasquez is the only one that helped me and solve my issue with my Honda where the others did not help me and in fact, made me pay a lot of money and never sold or fix the issue. More

by miketuason2000
Recommend Dealer
Yes
Employees Worked With
Michael Vasquez, excellent service
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Jan 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Mike. Michael is always there for his guests, and it's nice to hear that he helped you with your issue. If there's anything else we can do to make your experience better, we're happy to help if we can.

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