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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,348 Reviews

2,348 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 20, 2025

Customer service was excellent and outstanding. Service advisor was very helpful, accomodating and respectful. Very knowledgeable. More

by Bobot228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
May 20, 2025

Thank is the best customer service rep. I request him every time because he does such a good job and is so helpful every time. More

by xxxbulldogxxx@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
May 20, 2025

He was very pleasant, he explained everything in detailed and he asked if I needed clarity or had any questions More

by Msaston25
Recommend Dealer
Yes
Employees Worked With
Manny
May 20, 2025

Cerritos Honda takes care of their customers, providing solutions and preventing future issues, Honda Customer Service Mr Leo find out a recall in my car and schedule a fix. I am very satisfied with the sp More

by morenodanny_55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano.
May 20, 2025

It has a large service department that is very busy. It also had a reasonable selection of new and used cars. More

by Randall Stockton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 20, 2025

I have enjoyed coming here and the great customer service Ruben has offered each time I’ve come in!!! More

by melissabinns22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
May 20, 2025

Always a pleasure taking my vehicle there for service. Miss having the coffee and Donuts. Shame Covid is still being use as an excuse for no more coffee and donuts. More

by arrcy_bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 19, 2025

Fantastic customer service , don’t know what else to write. Everything clean & nice. Will be back to buy my next car from this dealer ship More

by pishutwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

‘Fantastic customer service’ is music to our ears! We love keeping things sparkling clean and welcoming for your next pick‑up. Can’t wait to help you find your dream ride—see you back here soon!

May 19, 2025

Great service …on time and efficient Pricing is a bit high Overall good experience. Thank you More

by rnarang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie -Service
May 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the shout‑out on our punctual and efficient service! We value your feedback on pricing, and it means a lot that, despite that, your overall experience was a positive one. We look forward to keeping you rolling smoothly!

May 17, 2025

Went for a free oil change under warranty and car was damaged under Honda’s care. More

by lilcherrypie5@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vargas
May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, I'm sorry to hear that your recent oil change did not go as you anticipated. I'd appreciate the chance to learn more about what happened, so that I can discuss the details and any potential solutions with you. Please give me a call or send an email when you have the chance. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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