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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,238 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,915 service reviews

February 28, 2026

Outstanding customer service. Javier Pena was very helpful and accommodating in servicing our vehicle. Very professional and always happy and smiling in doing business. More

by Bobot228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Mar 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Javier takes care of every vehicle like it’s part of a spring parade: professional, cheerful, and attentive service makes every visit feel lively. Thank you for shouting out his superb service. Come back anytime.

February 28, 2026

Outstanding customer service and very helpful in all my needs. Professional, accommodating, polite and organize. More

by Bobot228
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Mar 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Javier takes care of every vehicle like it’s part of a spring parade: professional, cheerful, and attentive service makes every visit feel lively. Thank you for shouting out his superb service. Come back anytime.

February 28, 2026

I love taking my car in for service at Norm Reeves Cerritos Honda because of the staff. Mike & has an awesome crew and Julie goes above and beyond reaching out to schedule services & outstanding custo More

by lilmiss002
Recommend Dealer
Yes
Employees Worked With
Julie
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Mar 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Mike, Julie, and the crew take care of your car like gardeners tending a colorful spring garden. Julie reaching out and scheduling service adds the perfect personal touch. Thank you, and we'll be here for your next check-up.

February 28, 2026

He is always very helpful and explains everything about the service to be done on my vehicle More

by grazel_laroco
Recommend Dealer
Yes
Employees Worked With
Thanh
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Mar 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thanh helps your car stay in full bloom with clear explanations and helpful care. Each visit feels like tending a thriving garden with careful attention. Your vehicle is ready to enjoy spring roads with confidence.

February 28, 2026

He had my vehicle check out quickly. Quick diagnosis. And repaired in a timely manner. Excellent service provided More

by myduck5272
Recommend Dealer
Yes
Employees Worked With
George Ragoza
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Mar 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

George worked quickly on your vehicle like a spring rain, clearing the way for growth. Fast diagnosis and timely repairs left your car ready for sunny days ahead. Thanks for letting us know how everything went!

February 27, 2026

I am thankful for the service that Robert Gonzalez provided me. He was very helpful. More

by imanismoses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Gonzalez
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Mar 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You found a little extra luck that day. Robert was your four-leaf clover, stepping in with helpful service right when you needed it. We’re thankful you trusted us and thrilled he could make your experience shine.

February 27, 2026

The Service Supervisor, Thanh Sabatier and his Staff, did an Excellent job on my car! They are truly the best! Thanks, Thanh Sabatier! More

by frjdgreat
Recommend Dealer
Yes
Employees Worked With
5
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Mar 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

When the whole team works together, great things grow. Thanh and the staff clearly took wonderful care of your vehicle. Thanks for trusting us with something so important.

February 26, 2026

It was an easy process. I didn't have to wait for too long. I got my car sooner than i thought. More

by Navarrete.amber
Recommend Dealer
Yes
Employees Worked With
Trevor
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Feb 26, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We know your time matters, so hearing that everything moved along quickly is excellent to see. It is a bit like hitting all green lights on the way home, simple and right on time. We appreciate you choosing us and hope to see you again down the road!

February 26, 2026

Finished as promised. Service tech knowledgeable seemed a little expensive but it is what it is. More

by eleven074011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Feb 27, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Finishing on time and delivering knowledgeable service is a win-win in our book! We understand that value matters, and we are here anytime you want to review options or next steps. Thank you for trusting us with your vehicle!

February 26, 2026

Bad service Three hours 45 minutes for an oil change waiting on the facility they’re never notify me until I went and talked to the person on the counter More

by Carlospalomino33@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t really know the name. I was really mad.
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Feb 27, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We are very sorry to hear about the extended wait time you experienced during your visit. Spending nearly four hours for an oil change without proactive updates would be frustrating for anyone. Clear communication about timing is important, and we regret that you had to seek out an update yourself. We would appreciate the opportunity to learn more about what occurred. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

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