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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,315 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,955 service reviews

March 23, 2026

Quick helpful and easy Always taken care of with any issue brought forward with my vehicle More

by oscar_arias1714
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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March 21, 2026

Both Ruben and Daniel were very helpful,informative and professional. Both Provided me with a great video & explanation of the needs of my car. More

by Jlbrooks.310
Recommend Dealer
Yes
Employees Worked With
Ruben and Daniel
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Mar 23, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Ruben and Daniel brought the information to life with great videos and clear explanations. They made sure you fully understood the needs of your car, blending professionalism and helpful guidance seamlessly. We’re glad their teamwork made such a positive impression.

March 21, 2026

My car had to be taken back 2 different times to fix issues. It needs to go back a 3rd because my trunk still open. Im waiting to hear back from the service advisor regarding that. It went simply for oi More

by rodriguez.amanda9711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George in service
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Mar 23, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Amanda, we totally understand how you feel. Having to return multiple times for the same issue is not ideal, and we apologize for the inconvenience you experienced. Please reach out using the information below, and we can discuss a way to move forward together. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 21, 2026

I dealt with Javier Perez and he made sure I was satisfied. Glad I had the extended warranty. More

by Becca2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
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Mar 23, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Becca, Javier was your rock throughout the process, making sure everything went smoothly. Having that extended warranty in place must have felt like a safety net you could really count on. We’re so glad you walked away confident and satisfied with your experience.

March 21, 2026

When to car service Was told my car what to be ready in max 2hrs I was Fine with that! I waited in the reception area… I called after the 2 hrs and was told it was to be ready in another 2/12 hrs! Don’ More

by Yazbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Person by the name of Mani Ramirez
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Mar 23, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Yazbel, we're sorry for the wait and understand why that would be frustrating. We know your time is valuable and apologize for the inconvenience. If you'd like to discuss the situation further or if there's anything else we can do to help you, please reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 20, 2026

Very professional, informative, helpful and friendly Addressed the problem in an efficient manner Clarified issues More

by Vtran012
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Mar 23, 2026 -

Norm Reeves Honda Superstore Cerritos responded

It sounds like the team turned problem-solving into an art form. Professional, informative, and friendly, they tackled every issue with efficiency and clarity. We love hearing that your experience felt smooth, thorough, and worry-free thanks to their expertise.

March 18, 2026

Everyone is so nice! Aaron was helpful and professional. He made me feel valued. Be back soon! More

by dawn_aguilar
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
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Mar 19, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Dawn, feeling valued is what it’s all about! Aaron made sure your visit was welcoming, helpful, and professional from the start. We'll be ready whenever you return.

March 18, 2026

All is good Thank you for the car you lend me so I can continue with my day More

by sombillojorge
Recommend Dealer
Yes
Employees Worked With
Julie
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Mar 19, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Jorge, Julie built the perfect bridge between drop-off and pick-up! We’re glad everything stayed convenient for you.

March 18, 2026

The service and customer care is beyond expectations. They really know how to take care of you More

by gonzo7la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Taking care of customers is an art, and this team took it to the next level! We’re glad the experience went above expectations.

March 18, 2026

Amazing. I was truly stuck getting ready to do an antique show on Sunday. Had my car towed in Thurs 11:00 PM. Was called Fri 8:00 AM. Communication was excell More

by Unitedincolor
Recommend Dealer
Yes
Employees Worked With
Leo in Service
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Mar 19, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Your show was coming up, and the team made sure the curtain still rose on time! Leo kept everything moving so you could focus on what mattered most.

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