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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,335 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,969 service reviews

March 31, 2026

I said it before, I took my vehicle 2 times for the air bag recall. After the second time my vehicle was returned with the air bag alarm on. I returned right away and was told that I had brought the car wi More

by LPRECIADO0
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gonzales
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March 31, 2026

The process to get in and out was fast and easy. Staff was friendly and informative. More

by n_mireles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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March 30, 2026

I understand I went on a busy day, was told about 1 hour and a half to have the oil changed and it took 10 mins from 2 hours and I didn't receive paper work on the all around check up, but other than that i More

by Jhonny1082
Recommend Dealer
Yes
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Mar 31, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your patience on a busy day and apologize for the longer-than-expected wait. It's never ideal, and we appreciate you sticking with us. It's also good to know that the service quality met your expectations, and we're here to discuss any remaining concerns or questions about your paperwork. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 27, 2026

The process was smooth, and customer service was great. Everything went smoothly, and the customer service was truly great—I really appreciated the experience. More

by Tnorwoodlee
Recommend Dealer
Yes
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Mar 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

There’s something satisfying about a process where nothing feels out of place. Everything moving smoothly and a team that’s there when you need them. We’re glad that was your experience. Appreciate the kind words!

March 27, 2026

My experience was excellent My experience was excellent! From start to finish everything went smoothly, and I couldn’t be happier with the service. More

by Tnorwoodlee
Recommend Dealer
Yes
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Mar 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

When “excellent” gets repeated, we know something went right. From beginning to end, everything landing exactly how it should makes for a memorable experience. We appreciate you sharing that with us!

March 27, 2026

HAD AC FIXED A COUPLE MONTHS AGO. BROKE AGAIN , CHARGED ME DIAGNOSTIC FEE. PREVIOUSLY PAID$2400 NOW WANTS ANOTHER $1100. I THOUGHT UNDER RECALL More

by Vinnycruces
Recommend Dealer
No
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Mar 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Vinny. We understand your frustration, as recurring vehicle problems can be very upsetting. We would like to review this situation with you and address any remaining questions. Please feel free to contact us at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 26, 2026

Great to the point. I don't like your system that text you because they text you what's wrong with your car and they don't give you a chance to respond before they say y More

by walker2chelle
Recommend Dealer
Yes
Employees Worked With
Manny
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Mar 27, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi Walker, thanks for leaving us your 4-star rating. It's nice that Manny provided great service, and we'll take your thoughts into consideration. We're hoping for a full 5 out of 5 next time!

March 26, 2026

Mr Trevor Rodriguez was very helpful and knowledgeable in dealing with my concern on how another dealership fixed an issue with my car. You will notice on how concerned he was and gave me helpful tips on wha More

by tekdan20031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Trevor Rodriguez Service Dept
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Mar 27, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Can we fix it? Yes, Trevor can. We love hearing how he jumped in, took a closer look at the situation, and helped map out your next steps. That kind of care really builds confidence, and we’ll be ready whenever you swing back in!

March 26, 2026

As always, great service and thorough communication about future needs. Previously I was unaware you have Saturday hours. It is very convenient, thank you. More

by kim542
Recommend Dealer
Yes
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Mar 27, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We don't have a crystal ball, but we do our best to be proactive about your car's service. And perhaps there's a Saturday visit in your future? Kim, we love that the added convenience made a difference, and we’ll be here anytime your schedule calls for a little weekend magic.

March 25, 2026

It was nice that I was able to get my car back the same day, even though I was told that it might not be ready until the next day. I appreciate the efficiency. More

by merl0
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Mar 26, 2026 -

Norm Reeves Honda Superstore Cerritos responded

That’s a win against the clock right there. When we can get your car back sooner than expected, the whole day runs a little smoother. Appreciate you recognizing the team’s hustle.

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