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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,328 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,966 service reviews

March 27, 2026

The process was smooth, and customer service was great. Everything went smoothly, and the customer service was truly great—I really appreciated the experience. More

by Tnorwoodlee
Recommend Dealer
Yes
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March 27, 2026

My experience was excellent My experience was excellent! From start to finish everything went smoothly, and I couldn’t be happier with the service. More

by Tnorwoodlee
Recommend Dealer
Yes
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March 27, 2026

HAD AC FIXED A COUPLE MONTHS AGO. BROKE AGAIN , CHARGED ME DIAGNOSTIC FEE. PREVIOUSLY PAID$2400 NOW WANTS ANOTHER $1100. I THOUGHT UNDER RECALL More

by Vinnycruces
Recommend Dealer
No
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March 26, 2026

Great to the point. I don't like your system that text you because they text you what's wrong with your car and they don't give you a chance to respond before they say y More

by walker2chelle
Recommend Dealer
Yes
Employees Worked With
Manny
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Mar 27, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi Walker, thanks for leaving us your 4-star rating. It's nice that Manny provided great service, and we'll take your thoughts into consideration. We're hoping for a full 5 out of 5 next time!

March 26, 2026

Mr Trevor Rodriguez was very helpful and knowledgeable in dealing with my concern on how another dealership fixed an issue with my car. You will notice on how concerned he was and gave me helpful tips on wha More

by tekdan20031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Trevor Rodriguez Service Dept
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Mar 27, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Can we fix it? Yes, Trevor can. We love hearing how he jumped in, took a closer look at the situation, and helped map out your next steps. That kind of care really builds confidence, and we’ll be ready whenever you swing back in!

March 26, 2026

As always, great service and thorough communication about future needs. Previously I was unaware you have Saturday hours. It is very convenient, thank you. More

by kim542
Recommend Dealer
Yes
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Mar 27, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We don't have a crystal ball, but we do our best to be proactive about your car's service. And perhaps there's a Saturday visit in your future? Kim, we love that the added convenience made a difference, and we’ll be here anytime your schedule calls for a little weekend magic.

March 25, 2026

It was nice that I was able to get my car back the same day, even though I was told that it might not be ready until the next day. I appreciate the efficiency. More

by merl0
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Mar 26, 2026 -

Norm Reeves Honda Superstore Cerritos responded

That’s a win against the clock right there. When we can get your car back sooner than expected, the whole day runs a little smoother. Appreciate you recognizing the team’s hustle.

March 25, 2026

Excellent work. Thanks for the professional job. Service writer kept me informed with all the information I need. Thank you. More

by timbaumann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel in servicio
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Mar 26, 2026 -

Norm Reeves Honda Superstore Cerritos responded

When everything clicks, from communication to the work itself, it really does feel like a well-oiled machine. We’re glad your visit hit that mark. We’ll keep that momentum going for you next time.

March 25, 2026

Tahn was knowledgeable and helpful. The line was long though I had to wait ling even though I had and appointment More

by Masaya_lagi
Recommend Dealer
Yes
Employees Worked With
Than
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Mar 25, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Even the best baristas sometimes have a line forming. You waited, but Tahn made sure every detail was perfect. Thanks for sticking with us.

March 24, 2026

Easy, helpful, I was taken in quick even though I didn't have an appointment. Wasn't super fast though. I was told 2 hours but waited almost 3. Also I wasn't allowed to test drive the Motocompacto, and appa More

by imgermainr
Recommend Dealer
Yes
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Mar 26, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the four-star review. It's nice to know things went smoothly, even without an appointment.

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