Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,899 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
Contact Dealership
View Awards

18500 Studebaker Road

Cerritos, CA

90703

Directions

By Type

Showing 2,737 service reviews

December 04, 2025

I’ve attempted to contact Joseph several times regarding the results of my multi-point inspection, but I haven’t been able to reach him. He informed me that the report would be emailed to me on the date of More

by Mgespn3
Recommend Dealer
No
Employees Worked With
Joseph
Report | Print
Dec 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for letting us know you’re still waiting on that inspection follow-up. It’s completely understandable that you’d want those results in hand. We’ll gladly help track down the information so you don’t have to keep wondering about next steps. Please feel free to reach out, and we’ll work on providing that clarification to you as quickly as possible. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

December 04, 2025

All the service writers pick and choose who they wanna help How was i the first in line and last to get helped out Had to call the dealer to check on my car Because according to them they text me in More

by Alan Munoz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
December 04, 2025

Leo L. was awesome and so friendly to work with and really appreciated his help with my maintenance. More

by keenansmith76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo L
Report | Print
December 03, 2025

Why i have a contract 7 years instead 6 look i will be paid more More

by Moyaroro69
Recommend Dealer
No
Report | Print
Dec 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing what you’re experiencing. Our team would be happy to walk you through the details so everything feels clear and aligned with your expectations. Please reach out at your convenience, and we’ll ensure you receive the clarity you’re looking for. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

December 02, 2025

George R. Was our service advisor. He did an excellent job in providing customer service. I have no complaint with the service advisor’s customer service but t More

by jennylopez19124817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Report | Print
Dec 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It’s wonderful hearing how attentive George was and how quickly your Pilot’s service was completed. We appreciate your thoughtful feedback about check-in and will make sure it’s passed along.

December 02, 2025

Efficient Great team work ? ?. Ok everyone I came in contact with was awesome ?? More

by grandmachavo
Recommend Dealer
Yes
Employees Worked With
Heather scheduled my appointment. She was awesome and Leo checked me another amazing employee
Report | Print
Dec 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your note about everyone being awesome truly brightened our day. It’s great knowing each person you met helped keep things moving with ease. We appreciate you sharing that little burst of positivity.

November 30, 2025

The employees are polite and attentive . ., And I always feel confident that they do a good job More

by romeossonramns1b9915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad to hear our team creates the kind of atmosphere where you can settle in and feel comfortable. Knowing you always walk in with confidence in the work being done means a lot to us. Thanks for sharing that sense of ease with us.

November 29, 2025

Our Service rep was excellent, honest & efficient. This is tge only place we will bring our Honda for service More

by bartlebaughh805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hearing that your representative proved worthy of your trust is both encouraging and motivating for our team. Clear communication and dependable work are qualities we value deeply. We appreciate you making us your go-to service center. Until next time!

November 29, 2025

Very helpful He worked with me to help reduced the amount I was going to pay and also provided me a loaner car. I needed that especially around this holiday seasons. Very understanding and helpful all around More

by Vanthachhorn
Recommend Dealer
Yes
Employees Worked With
Michale Barr
Report | Print
Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re genuinely happy to hear things came together for you right when you needed it. Getting support with your payment and a loaner during a busy holiday stretch can make a huge difference, and we’re glad your advisor stepped up. Thanks for sharing such an uplifting moment with us.

November 29, 2025

Not addressing customers' concerns about vehicle problems has taken my HRV a few times asking them to fix a problem with the steering clocking noise and when you reverse and push the brake it pops and squeak More

by remoteee20231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It can be very frustrating to bring your HR-V in several times and still feel the problem hasn't been fixed. We want to investigate this matter for you. Please contact us so we can help resolve these issues. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

1
2
...
274