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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,266 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,930 service reviews

March 12, 2026

Came in for a noise I heard under the hood of the car. Jonathan came out to greet me and explained the process of checking the car. Gave me a call about the issue and how long it would take to be fixed. More

by rccmerriweather
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Mar 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, thanks for sharing your feedback. It's nice that Jonathan was helpful, and we'd like to know what else we can do to earn a higher rating next time. If you have anything you want to discuss, please reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 12, 2026

It’s always a great experience here at the dealership. The team here is always so kind and attentive to whatever I need. More

by luisacuna06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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March 11, 2026

He was very helpful and explain the type of service recommended for my car. Was able to get my service done timely. More

by AHERNAD3
Recommend Dealer
Yes
Employees Worked With
Leo
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Mar 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Leo is like your own personal puzzlemaster, helping you fit every piece in record time. He'll be so pleased to see this amazing review. Thank you, and come see us again anytime!

March 11, 2026

?? nasty Nasty nasty nasty nasty Nasty Nasty nasty Nasty nasty nasty nasty Nasty nasty More

by Oscarisidoro571
Recommend Dealer
No
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Mar 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned by your low rating, Oscar, and would like to hear more, so we can understand what happened. Please reach out with more details. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 11, 2026

He always helps me when I take my car for service. He explains everything to me. He is very knowledgeable and gets me the best prizing. More

by AHERNAD3
Recommend Dealer
Yes
Employees Worked With
Leo
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Mar 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Leo is like your own personal puzzlemaster, helping you fit every piece in record time. He'll be so pleased to see this amazing review. Thank you, and come see us again anytime!

March 10, 2026

The quality and speed of service is always great. Nothing else to say. It's always great. More

by svalle2
Recommend Dealer
Yes
Employees Worked With
George Raygoza.
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Mar 11, 2026 -

Norm Reeves Honda Superstore Cerritos responded

"Always great" is the type of feedback we're happy to accept! Consistency is key, and we're proud to deliver consistently great service for you. Let's do it again sometime!

March 07, 2026

Very helpful and kept me updated Took me in without appointment. Great experience overall Great More

by Ivan_alvarez
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Mar 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Ivan, walking in without an appointment and having the team whisk you through service feels like stepping through a magical portal where cars are cared for instantly. Glad it was smooth sailing

March 05, 2026

Took my car for an oil change aaron asked for my number I repeated multiple times and still typed it in wrong. Waited in the lobby for over 3hrs didnt receive a text or call because aaron wrote my number dow More

by Nlopez2188
Recommend Dealer
No
Employees Worked With
Aaron perez
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Mar 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We totally understand how frustrating it can be not to receive a call when your service is done. We apologize for the inconvenience and will use your feedback to help address this going forward. If there's anything else you'd like to discuss, please feel free to reach out. We hope to deliver a smoother experience next time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 05, 2026

I am pending for a issue to be resolved with my car. It's been vibrating after the coolant replacement. More

by P.staphany
Recommend Dealer
Yes
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Mar 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry you're experiencing issues after your service appointment. We're glad you're working with our team to resolve this issue, and if you require further assistance, please feel free to use the contact information below. Your satisfaction matters to us, and we're here to help. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 05, 2026

Very kind, and very respectful Also very patient, and always smiling Thank you for your service More

by h.erika58
Recommend Dealer
Yes
Employees Worked With
Leo
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Mar 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Your review paints a pretty clear picture of someone who brings a little sunshine wherever they go. Kind, respectful, patient, and always smiling is a combination that can brighten anyone’s day. Thank you for taking a moment to recognize that positive energy!

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