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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
11,022 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,793 service reviews

January 03, 2026

Quick and easy. Service was clean. Only thing I would suggest is to have greeters. A lot of random employees walking into work but I was just sitting on the drive wa More

by Downeywerks81
Recommend Dealer
Yes
Employees Worked With
George
January 03, 2026

Quick response to get in line for appt. time, quick service advisor attention and quick, efficient job write up. More

by N/A
Recommend Dealer
Yes
January 03, 2026

good communication and good service i was really satisfied with the service provided by ruben marquez. he communicated with me and what services i needed to have done, and was kind More

by robles.sierra
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
January 02, 2026

very efficient, I'm definitely going back. I appreciated the great service, he gave a discount for being my first visit, and having the shuttle service to the mall is incredible helpful. More

by bestilda
Recommend Dealer
Yes
Employees Worked With
George Raygoza
January 02, 2026

Good experience Good experience the service advisor got me in and out quickly and took care of my service needs More

by sdgomez_82
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
December 31, 2025

Horrible I had to wait for my car to be fixed 65 days Then I had to go back again next day More

by Kajoh1725
Recommend Dealer
No
Dec 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We regret to hear that your service experience wasn't the seamless one we hope for. We'd like to hear more from you about what happened and explore what else we can do to assist you. Please reach out at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

December 30, 2025

Liliana, always provides a good customer experience every time ill go there and always has an answer for my questions.Great sales person!!! More

by Javis3063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lili Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Questions never linger long when Liliana is around. Her consistency and knowledge help keep every visit smooth and confident. Thank you for recognizing her commitment to great service.

December 29, 2025

We could not get our vehicle registered without recall paperwork from the dealer. We brought in the vehicle, but they did not provide us the paper to show the dmv. We had to back and get the form, then ba More

by gdwhite72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Dec 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry to hear of the difficulty with your recall paperwork and apologize for the inconvenience. Please reach out so we can discuss this further and address any remaining questions or concerns. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

December 29, 2025

Straightforward and done in a timely manner Great service and good reception. Came over and helped me out pretty quickly More

by jose15730
Recommend Dealer
Yes
Dec 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

You took the fast lane and the team was ready at the on ramp. Clear communication and quick help can make all the difference. Thank you for noticing the efficiency.

December 29, 2025

I recently ordered parts here, not realizing it was not the store in San Diego that I live next to. I called the parts department a few minutes ago, and the guy that helped me was the best Customer service More

by W. Winder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get his name
Dec 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that a dealership mix-up turned into a genuinely great customer experience! Thanks so much for letting us know. If you ever find yourself in our neck of the woods, please come back and see us again.

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