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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,890 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,732 service reviews

November 30, 2025

The employees are polite and attentive . ., And I always feel confident that they do a good job More

by romeossonramns1b9915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad to hear our team creates the kind of atmosphere where you can settle in and feel comfortable. Knowing you always walk in with confidence in the work being done means a lot to us. Thanks for sharing that sense of ease with us.

November 29, 2025

Our Service rep was excellent, honest & efficient. This is tge only place we will bring our Honda for service More

by bartlebaughh805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hearing that your representative proved worthy of your trust is both encouraging and motivating for our team. Clear communication and dependable work are qualities we value deeply. We appreciate you making us your go-to service center. Until next time!

November 29, 2025

Very helpful He worked with me to help reduced the amount I was going to pay and also provided me a loaner car. I needed that especially around this holiday seasons. Very understanding and helpful all around More

by Vanthachhorn
Recommend Dealer
Yes
Employees Worked With
Michale Barr
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re genuinely happy to hear things came together for you right when you needed it. Getting support with your payment and a loaner during a busy holiday stretch can make a huge difference, and we’re glad your advisor stepped up. Thanks for sharing such an uplifting moment with us.

November 29, 2025

Not addressing customers' concerns about vehicle problems has taken my HRV a few times asking them to fix a problem with the steering clocking noise and when you reverse and push the brake it pops and squeak More

by remoteee20231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It can be very frustrating to bring your HR-V in several times and still feel the problem hasn't been fixed. We want to investigate this matter for you. Please contact us so we can help resolve these issues. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 28, 2025

I took my car to get a brake service and they did not top off the brake fluid. I had to fill it myself. More

by Ezequiel
Recommend Dealer
No
Employees Worked With
Ramiro
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Ezequiel. We're sorry to hear about the issues with your recent brake service and appreciate you taking the time to share your feedback. We value the chance to improve and hope to regain your trust for future visits. If there's anything else we can do for you, please don't hesitate to reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

November 28, 2025

I had a great experience at Norm Reeves Honda Superstore Cerritos. The team was straightforward and efficient, and the whole process of buying my CR-V was smooth and simple. Really appreciate their fast ser More

by Jasper Chen
Recommend Dealer
Yes
Employees Worked With
Jason Fuentes (5*)
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jasper, we’re thrilled your CR-V purchase felt smooth and simple from start to finish. Our team loves helping guests find the perfect match efficiently, and it sounds like we hit the mark for you. Thanks for sharing your experience!

November 28, 2025

George was helpful on getting my service done as quick as possible and answered my questions More

by vero_cabanillaaa
Recommend Dealer
Yes
Employees Worked With
George
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your recognition, Vero, and are happy George could make your service visit quick and hassle-free. Attentive guidance is what we aim for, and your review shows he delivered. Thank you for highlighting his great work!

November 28, 2025

Efficient, informative, and competitive. From the receptionist, to the parts department, to the service department, everybody functioned in concert with one another. More

by chanaham
Recommend Dealer
Yes
Employees Worked With
Use
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Nov 28, 2025 -

chanaham responded

Trevor was clear, concise, recommended we look for back order piece on e-bay.

November 27, 2025

expertise he so knowledgeable with his work. i will definitely go back to him to do my car maintenance More

by nico
Recommend Dealer
Yes
Employees Worked With
leo
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Nico, we’re thrilled our team’s expertise made such an impression. Having someone knowledgeable handling your car is like having an auto wizard on your side. Thanks for sharing your experience, and we can’t wait to see you again!

November 27, 2025

Wonderful He kept me updated and was polite I will return because of him. Thanks Joseph More

by claudianoguera
Recommend Dealer
Yes
Employees Worked With
Joseph
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Claudio, your review highlights the importance of staying connected throughout the process. Joseph’s politeness and updates clearly made a difference, and we’re thrilled you plan to return. We appreciate your kind words!

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