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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,259 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,924 service reviews

March 07, 2026

Very helpful and kept me updated Took me in without appointment. Great experience overall Great More

by Ivan_alvarez
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Mar 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Ivan, walking in without an appointment and having the team whisk you through service feels like stepping through a magical portal where cars are cared for instantly. Glad it was smooth sailing

March 05, 2026

Everything was good but again I paid 1500 dollars for repairs and the least I can get is a cup of coffee More

by rjnajeraasss848
Recommend Dealer
Yes
Employees Worked With
George Juarez
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Mar 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

It sounds like your visit took care of the big quest of getting your vehicle repaired, and we’re glad everything went well on that front. We appreciate you sharing the feedback, and we’ll be sure it reaches the team.

March 05, 2026

Very very attended very well mannered and very helpful That's all That's all That's all More

by hollister0416
Recommend Dealer
Yes
Employees Worked With
Suranga Silva
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Mar 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Sometimes great service is simply about treating people with genuine care and respect. It’s wonderful to hear that Suranga made you feel well taken care of and supported during your visit. Thank you for sharing the kind feedback!

March 05, 2026

Very kind, and very respectful Also very patient, and always smiling Thank you for your service More

by h.erika58
Recommend Dealer
Yes
Employees Worked With
Leo
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Mar 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Your review paints a pretty clear picture of someone who brings a little sunshine wherever they go. Kind, respectful, patient, and always smiling is a combination that can brighten anyone’s day. Thank you for taking a moment to recognize that positive energy!

March 05, 2026

I am pending for a issue to be resolved with my car. It's been vibrating after the coolant replacement. More

by P.staphany
Recommend Dealer
Yes
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Mar 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry you're experiencing issues after your service appointment. We're glad you're working with our team to resolve this issue, and if you require further assistance, please feel free to use the contact information below. Your satisfaction matters to us, and we're here to help. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 05, 2026

Took my car for an oil change aaron asked for my number I repeated multiple times and still typed it in wrong. Waited in the lobby for over 3hrs didnt receive a text or call because aaron wrote my number dow More

by Nlopez2188
Recommend Dealer
No
Employees Worked With
Aaron perez
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Mar 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We totally understand how frustrating it can be not to receive a call when your service is done. We apologize for the inconvenience and will use your feedback to help address this going forward. If there's anything else you'd like to discuss, please feel free to reach out. We hope to deliver a smoother experience next time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 04, 2026

The experience was great I was serviced even though I didn't have an appointment and when I asked questions Javier got back to me at a good pace and the mechanic also notified me of concerns or matters t More

by a.cast25
Recommend Dealer
Yes
Employees Worked With
Javier Peña
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Mar 04, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Pulling into service without an appointment and still being taken care of is the kind of pit stop everyone hopes for. Javier keeping you updated quickly and the mechanic flagging future concerns shows real teamwork behind the scenes. We're pleased you felt informed not just about today, but about what may need attention down the road. That is how you keep a vehicle running strong.

March 03, 2026

Very informative, understanding and easy to work with He made sure I understood what my vehicle needed and what should be taken care of immediately. More

by maribelceballos_23
Recommend Dealer
Yes
Employees Worked With
Ramiro Monte's
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Mar 04, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Your vehicle has its own story to tell, and Ramiro translated every detail in a way that made sense. Informative, understanding, and easy to work with is exactly what we aim for. Thank you for trusting us with your vehicle’s care.

March 03, 2026

I took my car for maintenance repairs and after $400 in repairs, I drive away and tire pressure light turns on. It makes me wonder if the actual repairs are being done in a competent manner or at all, and More

by sandrarkumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the name
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Mar 04, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Sandra. We understand it would be frustrating and confusing to have your tire pressure light turn on after service. We'd like to connect with you and look into what was done, so we can alleviate your concerns. Please feel free to reach out at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 02, 2026

great experience. easy in and out. very nice. Julie was very helpful and was very detailed. More

by elijahabrego
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Mar 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Start with a smooth, easy process. Add a welcoming atmosphere. Mix in Julie’s helpful guidance and detailed explanations, and serve it up without delay. What do you get? A five-star experience plated to perfection. Thanks for the glowing review, Elijah. Bon appétit and enjoy.

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