Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,160 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
Contact Dealership
View Awards

18500 Studebaker Road

Cerritos, CA

90703

Directions

By Type

Showing 2,869 service reviews

February 07, 2026

Everything went well, until I was driving home and the light on my dash came on, saying that the pressure in my tires needed to be reset in the settings. I had to call back when I got home and they had to More

by arthurabode
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Feb 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Arthur. We appreciate the positive rating and are glad your visit went well. However, we want to apologize for the dashboard light issue. If you have any further problems or require additional assistance, please contact us.

February 07, 2026

Excellent service I always enjoy the service at norm reeves honda. The staff is very professional, and service is very fast. More

by paul.hamradio
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Feb 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Consistent service, quick turnaround, and a crew that knows its role. That’s the kind of broadcast people come back for. Thanks for listening in, Paul, and you're welcome anytime.

February 07, 2026

Very quick work Work was done in a timely manner with videos provided to show work being done. Price point was also fair. More

by lopezvero123
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Feb 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You stayed informed while the work kept moving, which is exactly how it should feel. The videos and updates made every step easy to follow. Appreciate the feedback.

February 06, 2026

Appointments are easy to schedule. Everyone I interact with is friendly and courteous. Waiting area is always comfortable and clean. Michael Barr kept me informed every step of the way More

by tc
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Report | Print
Feb 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Michael is our personal host with the most. He kept communication steady while the team handled the rest quietly and efficiently. We appreciate the repeat visits.

February 05, 2026

Than is very good service advisor. I highly recommend him Than a is very good service advisor. I highly recommend him in your car service visits More

by ray_rzy
Recommend Dealer
Yes
Employees Worked With
Than
Report | Print
Feb 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Than he delivered a gold medal performance out on the service ice! His steady communication and helpful guidance really help keep every visit gliding smoothly from warm-up to final bow. Thank you for recommending him and cheering on his routine!

February 05, 2026

Me atendieron bien como cliente ? ??? Satisfacieron mis necesidades con respecto a lo que necesitaba.. Gracias More

by rudy-rivas
Recommend Dealer
Yes
Report | Print
Feb 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hola Rudy, gracias por dejarnos tu comentario. Creemos firmemente en tratar a nuestros clientes como nos gustaría que nos trataran a nosotros. Nos alegra que nuestro equipo haya cumplido con lo prometido durante tu visita.

February 04, 2026

Customer service over the phone is great. In person drop off is easy. The actual mechanics left dirt and a sticky liquid all over the left side of my car which was recently washed. More

by sfajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Feb 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this. It’s helpful to hear that the phone support and drop-off process went smoothly, and we understand how frustrating it can be to notice residue on a freshly washed vehicle afterward. If you’re open to it, please reach out to us directly so we can look into what happened and talk through next steps. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

February 04, 2026

Fast, friendly service It was excellent. He really helped me out. It was awesome. Polite More

by rauldonate
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
Report | Print
Feb 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

That service showed up ready for kickoff and never fumbled the ball. Quick plays, solid teamwork, and polite professionalism carried it straight into the end zone. A win all around! Thanks for letting us know, Raul.

February 04, 2026

The wait time is atrocious. It takes way too long to get a service when i arrived on time More

by skylerquach8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Skyler. We understand it's frustrating to wait, and apologize for the inconvenience. We always aim to provide fast, efficient service and regret that we fell short. Please contact our team so we can review your visit in more detail and discuss the timing concerns you experienced. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

February 04, 2026

Was referred by N. R. Ford to check out a Honda Odyssey with electrical problems still covered under their warranty... Turned out to be a loose battery cable.. wanted to More

by pininay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathon Service Rep.
Report | Print
Feb 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to share your experience, and we apologize for the delays you encountered. We’d welcome the chance to speak with you directly to review the timeline and communication surrounding your visit. Thank you, and we hope to provide a smoother journey in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

1
2
...
287