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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,913 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 2,740 service reviews

December 07, 2025

We are always very pleased and completely satisfied with the service and advice provided by Thanh Sabatier! More

by joyzadaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier, Service Dept.
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Dec 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Joy. We love hearing how consistently Thanh supports you! It reads like a trusted partnership at this point, and knowing you leave each visit feeling pleased and confident means the world to us. Thanks for sharing your ongoing experience.

December 07, 2025

Extremely helpful! Goes above and beyond. You have a wonderful employee I love working with him More

by vanessa_villicana
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Dec 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your words paint such a bright picture of the care you received, and we’re so glad he made the experience above and beyond for you. He’ll be delighted to know he’s someone you love working with. Thanks for sharing that spark of appreciation, Vanessa.

December 05, 2025

Service was quick, and efficient . Trevor was polite , and was attentive and addressed my concerns. More

by jojosept08
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Dec 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We love the rhythm of your review: fast, efficient, and supported by Trevor’s attentive care. That’s the tune we aim for. Thanks for sharing it with us.

December 04, 2025

I’ve attempted to contact Joseph several times regarding the results of my multi-point inspection, but I haven’t been able to reach him. He informed me that the report would be emailed to me on the date of More

by Mgespn3
Recommend Dealer
No
Employees Worked With
Joseph
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Dec 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for letting us know you’re still waiting on that inspection follow-up. It’s completely understandable that you’d want those results in hand. We’ll gladly help track down the information so you don’t have to keep wondering about next steps. Please feel free to reach out, and we’ll work on providing that clarification to you as quickly as possible. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

December 04, 2025

All the service writers pick and choose who they wanna help How was i the first in line and last to get helped out Had to call the dealer to check on my car Because according to them they text me in More

by Alan Munoz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Dec 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Alan, we're sorry to hear this. We want every guest to get the help they need in a timely fashion, and we apologize if you received anything less. Please reach out so we can make it up to you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

December 04, 2025

Leo L. was awesome and so friendly to work with and really appreciated his help with my maintenance. More

by keenansmith76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo L
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Dec 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re so glad Leo’s friendly approach made your service visit feel effortless, Keenan. He has a great way of being both supportive and approachable, and your note captures that beautifully. Thanks for giving him a well-deserved shoutout.

December 03, 2025

Why i have a contract 7 years instead 6 look i will be paid more More

by Moyaroro69
Recommend Dealer
No
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Dec 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing what you’re experiencing. Our team would be happy to walk you through the details so everything feels clear and aligned with your expectations. Please reach out at your convenience, and we’ll ensure you receive the clarity you’re looking for. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

December 02, 2025

George R. Was our service advisor. He did an excellent job in providing customer service. I have no complaint with the service advisor’s customer service but t More

by jennylopez19124817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Dec 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It’s wonderful hearing how attentive George was and how quickly your Pilot’s service was completed. We appreciate your thoughtful feedback about check-in and will make sure it’s passed along.

December 02, 2025

Efficient Great team work ? ?. Ok everyone I came in contact with was awesome ?? More

by grandmachavo
Recommend Dealer
Yes
Employees Worked With
Heather scheduled my appointment. She was awesome and Leo checked me another amazing employee
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Dec 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your note about everyone being awesome truly brightened our day. It’s great knowing each person you met helped keep things moving with ease. We appreciate you sharing that little burst of positivity.

November 30, 2025

The employees are polite and attentive . ., And I always feel confident that they do a good job More

by romeossonramns1b9915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad to hear our team creates the kind of atmosphere where you can settle in and feel comfortable. Knowing you always walk in with confidence in the work being done means a lot to us. Thanks for sharing that sense of ease with us.

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