Norm Reeves Honda Superstore Cerritos - Service Center

Clean and spacious waiting areas including restrooms are maintained well. It’s great there are options for vending machine and outside vendors are allowed to be going around selling food or snacks. maintained well. It’s great there are options for vending machine and outside vendors are allowed to be going around selling food or snacks. More

No better than any other dealership. Prices are on the high side and overall work is only ok. I had the AC evaporator replaced which set me back $2,400. I got the car back and it now Prices are on the high side and overall work is only ok. I had the AC evaporator replaced which set me back $2,400. I got the car back and it now has a buzz coming from the dash. I brought it back twice to get it fixed. First guy says it was a loose wire and the secured it and the noise is gone. Noise returned on my drive home. Came back and another tech tells me it’s a known issue and that management wouldn’t approve the fix because it would cost them $2,000 to remove the dash and fix the part. Shortly after returning home, I had to go back because the mechanic left a panel the belongs under the dash in the back seat. All that and I still have a buzz coming from my dash… More

They need to communicate with customers more. And explain the problem with the vehicle. Thank you And explain the problem with the vehicle. Thank you More

I left my car there at 8am & still wasn’t ready when I came at 5:30pm to pick it up. They had to look for my car. My advisor didn’t call or text me to update me. My car wasn’t checked over the 8 hours it came at 5:30pm to pick it up. They had to look for my car. My advisor didn’t call or text me to update me. My car wasn’t checked over the 8 hours it stayed there. I had to wait still there for them to check it. Makes me sad because before the service was always great. Not too sure what’s happening now. More

Contacts were prompt and knowledgeable. I was kept informed about the progress and completion of the work. Representatives were always friendly. I was kept informed about the progress and completion of the work. Representatives were always friendly. More

Thank you for your services. Efficient and friendly service. Looking forward to my next service. Efficient and friendly service. Looking forward to my next service. More

The associate who helped me was clear and friendly. I also liked that The service on my vehicle was done fast and efficient. I also liked that The service on my vehicle was done fast and efficient. More

Cerritos does not provide a courtesy car as they work on your car. Lack of shuttle services to be dropped off somewhere. Failure to reset my tire pressure alert after tire rotation. your car. Lack of shuttle services to be dropped off somewhere. Failure to reset my tire pressure alert after tire rotation. More

Jonathan was Friendly and efficient with information output. Very helpful and patient. Definitely would come back for service here. output. Very helpful and patient. Definitely would come back for service here. More

i took my car for oil change, Leo was very helpful and efficient. Great costumer service. efficient. Great costumer service. More