Norm Reeves Honda Superstore Cerritos - Service Center

This dealership is great with their customers service, auto services, they offer free trips to the mall while waiting auto services, they offer free trips to the mall while waiting More

After numerous attempts and visits to the dealership (Norm Reeves) to get the alignment and steering wheel issues fixed, and was a direct result from getting my vehicle serviced for the first time after (Norm Reeves) to get the alignment and steering wheel issues fixed, and was a direct result from getting my vehicle serviced for the first time after purchase, the dlr did a check point inspection and rotated the tires. As mentioned, it took many visits and endless explanations each visit why vehicle was not driving properly. On my last visit, the last Service Advisor I spoke with was professional and extremely helpful, however my vehicle was still not performing to expectations. After driving a short distance I went back to the dealership and met and spoke with Ms. Julie Canales. I explained the vehicle was still not driving to expectations, needless to say at that point I was frustrated with the lack or results but nevertheless she remained very professional and listened empathetically. She informed me they would investigate the cause and do whatever was necessary to fix the issues with the vehicle. I dropped off at the dealership the following day as scheduled, after so many attempts I was skeptical about the results but to my surprise, Ms. Julie Canales addressed the issues with my vehicle to my complete satisfaction! Again, she profesional, empathetic, provided results. Also the last Service Advisor I spoke to deserves some positive credit. Thank you! More

This dealership is reliable, very trustworthy. Every time I take my car to do recommended services, they welcome me with a smile. The mechanics are very knowledgeable. Every time I take my car to do recommended services, they welcome me with a smile. The mechanics are very knowledgeable. More

Selection of modles to look at and nicer trim levels to look at on the style you're looking for look at on the style you're looking for More

Quick check-in and check-out process each time I am at this dealership location. this dealership location. More

Informative, Despite A Very Long Wait Time, I Did Not Pay For The Recall Service, However THERE Was 4-5 Hour Wait Time. For The Recall Service, However THERE Was 4-5 Hour Wait Time. More

Oscar Ortega was a kind service advisor. I’m so happy with how fast service was done at this location. Thank you Oscar for your amazing customer service :) I’m so happy with how fast service was done at this location. Thank you Oscar for your amazing customer service :) More

I was told the oil change would take about an hour. That was reconfirmed upon arrival. The service took close to two hours and impacted our day. I would have scheduled for a different day if I would ha That was reconfirmed upon arrival. The service took close to two hours and impacted our day. I would have scheduled for a different day if I would have known it was going to take so long. More

Ruben Marquez took very good care of me, as he always does. He is very attentive, & makes sure the customer gets what they request. does. He is very attentive, & makes sure the customer gets what they request. More

Excellent professionalism especially Kim Lujan in sales who always goes the extra mile for her customers who always goes the extra mile for her customers More