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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,450 Reviews
Call Service Center (562) 888-5100

2,450 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 13, 2024

Need to stop charging customers for a simple reset of faulty sensor software then proceed to upcharge me for repairs that are not needed! More

by khanh_dinh_vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Cruz, Luis Gomez
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please contact us directly so we can address your concerns and discuss your service visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 12, 2024

Excellent service at Norm Reeves Honda in Cerritos, Ca. Trevor Rodriguez very supportive with work on my car. More

by csdelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Report | Print
Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, we're thrilled to hear about your positive experience with Trevor Rodriguez at Norm Reeves Honda in Cerritos! We look forward to serving you again in the future.

June 11, 2024

Service advisor, Julie was very helpful and responsive to the issues I was having with my car More

by alison.toda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie, service advisor
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Julie! We're delighted to hear she was able to assist you promptly. If you have any further concerns, don't hesitate to reach out. Drive safely!

June 11, 2024

I paid for a tire rotation and it was not done. Not sure about pil chamge. More

by christianmais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any oversight. Please contact us directly so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 11, 2024

Thank you Ramiro for all the attention and knowledge it was very easy to deal with and expert. I will definitely keep coming back for services. More

by lupe.islass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro montes
Report | Print
Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Ramiro, for your kind words! We're delighted to hear about your positive experience and look forward to welcoming you back for future services.

June 11, 2024

Very prompt service when brought car in for maintenance. Explained everything that they did and what was recommended next More

by juliayoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind feedback! We're glad to hear you had a positive experience with our service team. See you next time!

June 11, 2024

Customer service is great! It’s worth bringing the car to get service @ the dealer. More

by benzy5577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear you had a positive experience with our customer service. Looking forward to serving you again in the future!

June 11, 2024

I like norm reeves Honda Cerritos. I like their customer service most of the time. Everyone is always friendly. More

by kathina_br0wn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our team at Norm Reeves Honda Cerritos. Your satisfaction is our top priority, and we look forward to serving you again in the future.

June 11, 2024

2 service stops for the same issue. I spent $1000 the 1st time in recommended services. Declined 2 other suggested services of approximately $1000. Paid $500 the 2nd time around for More

by marioocr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your experience. Please reach out to us directly so we can discuss this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 11, 2024

Ramiro always taking care of me and my car! Even on short notice visits. So grateful! More

by silvia_pineda08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Report | Print
Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear that Ramiro provided you with excellent service, even on short notice. We appreciate your trust in us!

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