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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,426 Reviews
Call Service Center (562) 888-5100

2,426 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 02, 2025

No uber to go home expected to wait 3 hours for my car but u guys had shuttles for the mall? More

by pa.ag95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I’m sorry for the inconvenience you experienced waiting for transportation. It's important to us that we prioritize the convenience of our customers, and if you'd like to discuss this further, please contact me. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 02, 2025

Efficient and easy to drop off and pick up vehicle Customer service was great Quick More

by franco_allison
Recommend Dealer
Yes
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Dropping off and picking up should be easy, and we’re delighted our team made it so quick and straightforward for you. Exceptional customer service is our promise. Next time, try our online service scheduling to save even more time.

May 01, 2025

Service Department was very helpful. Explained that my vehicle is due for alignment. The service was fast. More

by rolandcrutaquio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad we could help you with your vehicle alignment. Keeping our customers safe on the road is one of our top priorities, and if you need anything else, don't hesitate to reach out. Thank you!

May 01, 2025

Jorge explain to me what the issue was with my vehicle and answered any questions I had. Good customer service More

by María Vega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Maria. We're grateful for the praise for Jorge! He always takes the time to make his customers feel comfortable. If you think of any other questions, you're welcome to contact us. Thank you!

May 01, 2025

I love norm reeves in Cerritos. Service agents are always straight to the point as a woman I always feel intimidated going in since I am scared of being upsold for more stuff. Thank More

by janice_avilees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey Janice, we're thankful for your shining five stars. It's important to us that our customers are always treated with respect, and it sounds like that's been your experience. Thank you for leaving us this review! If you need anything else, contact us anytime.

May 01, 2025

Dealer is busy. Customer service is pleasant. Always availability for service appointments. Could improve in service wait time. More

by LtPerez
Recommend Dealer
Yes
Employees Worked With
Julie
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the honest feedback; reviews like yours help us deliver the very best service to our customers. Thanks for taking the time to share this with us.

May 01, 2025

George Juarez took care of our vehicle concerns. Outstanding Norm Reeves Honda took very good care of our 2020 Honda Pilot. More

by alexcastros
Recommend Dealer
Yes
Employees Worked With
George Juarez
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'll pass this feedback along to George! Thanks so much for sharing your 5-star thoughts, and we'll be here the next time your 2020 Honda Pilot needs a little TLC.

May 01, 2025

Everyone was friendly and eager to help. Technically, the services were great. Two issues: (1) tires weren't calibrated and (2) they forgot to replace the tire hose cap on one of my tires. H More

by AMPM1
Recommend Dealer
Yes
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May 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thanks for taking the time to leave us a review. We're glad that our team was friendly and helpful, and we'll make a note of your constructive feedback. We hope to deliver a 5-star experience the next time you visit!

May 01, 2025

Always a pleasure going to Norm Reeves Honda Superstore Cerritos Service was thorough and informative More

by ktine
Recommend Dealer
Yes
Employees Worked With
George Juarez
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It's always a pleasure to have you here! Thank you for being part of our Norm Reeves family. Remember, you can always check out our Express Service option when you need a quick oil change.

April 30, 2025

Excellent He was very helpful Took the time to explain everything and answer all my questions with detail More

by yesitrejo
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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May 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that Javier made the process smooth for you! We love rewarding our customers, so make sure to check out our service specials, and remember, we're just a call away if you have any further questions.

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