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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,310 Reviews

2,310 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 10, 2025

Mike has always been awesome in taking care of us. He's very professional & courteous. More

by mecanofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike (service dept)
Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear that you've stuck with Mike for service! Thank you for highlighting his dedication. If you want to request him again, we will be happy to accommodate you.

March 08, 2025

Great customer service from Norm Reeves Honda team clean area no complains from our advisor More

by ortiz.cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your review! We’re glad we could meet your service needs for your Honda. Our team is here whenever your vehicle needs care—see you next time! Be sure to schedule your next appointment online.

March 08, 2025

It was very good experience, nice people the service is good and fast. The waiting area is large enough. More

by v3rcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for trusting us with your Honda’s care! We’re committed to earning your loyalty through consistent, reliable service with a staff that wants you to be happy. We’ll see you next time you’re due for maintenance!

March 08, 2025

kind, gentle, helped me at all times, honest at all times It was a good service More

by Matiasjose2010
Recommend Dealer
Yes
Employees Worked With
Javier Peña
Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback, Jose! We’re glad we could make your service experience helpful and transparent. We look forward to helping you with all your future maintenance needs for your Honda!

March 08, 2025

This dealership makes their customers feel so comfortable leaving there car in very good hands. More

by JZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Romero
Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear! We aim to make everyone who enters our doors to feel comfortable and reassured when leaving their cars for service. Thanks for letting us know, and remember to check out our service specials before you stop by!

March 07, 2025

They Will make you feel that your car will be in good hands and fast service More

by jimerlara1810
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service
Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your review, Lara! Nothing makes us happier than ensuring our customers leave with a smile. We’re always here to help keep your vehicle running smoothly! If any issues arise with your car, we're here to support you.

March 07, 2025

Everything was done in a professional and courteous manner. Julie Canales was very helpful throughout the whole process. She informed me of the process that was going to be used to fix my car, and she More

by sebas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Mar 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Julie will be thrilled to see her work noticed by great customers like you! We're happy that your Honda service visit went so well and look forward to working with you again. If you need to make an appointment for a future visit, you can book it online. Thank you!

March 07, 2025

The experience at Norm Reeves Honda was fantastic. Julie Canales was a dream to work with and is always very professional. More

by letiabrego7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Mar 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty means a lot to us, and we welcome you to come back at any time! We think Julie does a fantastic job and feel free to request her for a future appointment. If you need anything else, you know where to find us. Thank you!

March 06, 2025

After I declined the services that they recommended which was about 4 thousand dollars the service advisors attitude changed quickly. He turned cold and not very enthusiastic and willing to help me felt like More

by robertonajera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not want to burn this employee
Mar 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed that your service visit for your Honda was dissatisfying to you, Roberto. We will address this matter with our service team to ensure that customers like you can enjoy five-star experiences. Thanks so much, and we hope you will consider returning to our dealership in the future.

March 04, 2025

No customer’s appreciation, customer treated as 3rd world, car was dirty, when I called customer service they were very unconcerned about my situation, I was very disappointed More

by itaniar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed to read that you found your service visit for your Honda less than satisfactory. If you are open to speaking to our dealership representative and giving more details about your experience, we would be happy to talk to you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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