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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,336 Reviews

2,336 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 10, 2024

Staff who attended me and my car were respectful and polite. They knew what I needed and didn’t need. More

by bndyvrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Apr 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that our staff provided you with a positive experience and met your needs effectively. We appreciate your trust in our dealership and look forward to serving you again in the future.

April 10, 2024

They always have my car done on time. They go over everything with me and explain it. More

by doraparedes217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're delighted to hear that we could meet your expectations with timely service and thorough explanations. We appreciate your trust in our dealership and look forward to serving you again in the future.

April 10, 2024

My review is Cerritos Honda has friendly staff, clean facility, good customer service, and good service. More

by moises.mljr3
Workmanship
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Apr 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us at Cerritos Honda. We appreciate your support and hope to see you again soon!

April 10, 2024

My service advisor provided excellent service. Definitely the best service I’ve received at Cerritos Honda. More

by kilanimarie23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department: Trevor Rodriguez
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Apr 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our service advisor. We appreciate your trust in Cerritos Honda and look forward to serving you again in the future.

April 09, 2024

It was quick and easy to make an appointment and the service advisor was very personable and friendly. More

by sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Apr 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your service needs! We're thrilled to hear that your experience was efficient and enjoyable. We appreciate your feedback and look forward to serving you again in the future.

April 09, 2024

Fast and great service. Good.customer service. Mr.Romero was very nice qnd explain me about my car More

by Ceci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one of this people help.me. was I dian guy
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Apr 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with us and Mr. Romero. We look forward to serving you again in the future. Drive safely!

April 09, 2024

This dealership took 7 hours with an appointment. The job was done incorrectly and the next appointment to fix their mistakes took 5 hours with an appointment. They don't offer a loaner car or shuttl More

by momugica3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Apr 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry for the inconvenience you experienced. Your feedback helps us improve, and we appreciate your time. Please reach out to discuss further and explore how we can regain your trust. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

April 09, 2024

Easy in and out and knowledgeable team members! Explained warranty and costs without confusing or over explaining what the issues were. More

by eliaybaltazar2111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Report | Print
Apr 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that our team made your experience smooth and transparent. We appreciate your trust in us!

April 09, 2024

The gentleman that help me in the beginning was very nice and helpful genuine... and when my car was ready he was helping another guess that he asked he coworker to close me out so I would have to wait and t More

by maria_isas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Apr 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that our team provided excellent service and was considerate of your time. We appreciate your business and look forward to serving you again at Norm Reeves Honda.

April 09, 2024

This dealership is the best, they are very helpful, nice, and ready to help in any way. Especially Jonathan Romero. More

by Sydney122490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Report | Print
Apr 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a great experience with us, especially with Jonathan Romero. We appreciate your support and look forward to serving you again in the future.

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