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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,337 Reviews

2,337 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 27, 2024

Very friendly - service was good - answered all my questions- Very polite and knowledgeable More

by Westcoastfastball
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 27, 2024 -

Westcoastfastball responded

Mike was a very knowledgeable and polite - thanks Honda - I do recommend lowering your prices for car repairs -

Mar 27, 2024 -

Westcoastfastball responded

Thanks !

Mar 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that our team provided you with excellent service and assistance. We look forward to serving you again in the future.

March 27, 2024

I get my car serviced here for replacement of brake fluids. I always get great experience with Leo Lazcano. I appreciate his commitment to making customer happy. he always let me know as soon as my car More

by younghur.0709
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Jul 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive review! We're delighted to hear that Leo consistently provides you with great service during your visits to our service department. Your feedback is invaluable to us, and we look forward to continuing to deliver excellent service for your vehicle in the future! Thanks again for choosing us!

March 23, 2024

Easy Everybody's awesome workers Nothing much to say but just plain awesome Nothing much to say but just plain awesome More

by pdap/dap
Recommend Dealer
Yes
Employees Worked With
Excellent
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Mar 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We appreciate your support and look forward to serving you again in the future!

March 22, 2024

He was quick, friendly & effective & did what he could to not make me wait too long More

by iguerrero42
Recommend Dealer
Yes
Employees Worked With
Reuben
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Mar 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that our team provided you with prompt and efficient service. We appreciate your business and look forward to serving you again in the future.

March 22, 2024

My car came back with black markings on the side and my windshield wiper fluid was not topped off. More

by Mvincentism
Recommend Dealer
No
Employees Worked With
Not sure but my car had black marks on it and my windshield wipper fluid was not topped off
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Mar 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the negative experience you had; we strive to provide top-notch service every time and we're sorry to have fallen short. To discuss this further please reach out when it is convenient. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

March 22, 2024

My experience was excellent. Very detailed in pricing. Appointment on time and car running smoothly More

by Antionette
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Mar 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our pricing transparent and that your appointment went smoothly. We look forward to serving you again in the future.

March 22, 2024

Very bad experience with this person 2 days ago I give him Good ratting but today very disappointed just for 3 mins late More

by vishwaghule
Recommend Dealer
No
Employees Worked With
Joseph V.
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Mar 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. We would like to learn more about the details of your experience to ensure we provide you with 5-star service in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Mar 26, 2024 -

vishwaghule responded

I’m not going to change my rating it’s horrible service and bad attitude with Joseph Vargas

March 20, 2024

Everyone was nice and polite and everything was done in a timely manner I had an amazing experience More

by Keshawna.flanagan
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had an amazing experience with us. If you ever need anything in the future, don't hesitate to reach out.

March 20, 2024

Answered all my questions. Heard my suggestions. Served with a smile. Did not make me wait! More

by Ernestomarin30
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Mar 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. We strive to provide excellent service to all our customers, and we're glad we could assist you promptly and attentively.

March 20, 2024

It was the 3rd time I had come in for the same issue. I feel it should have been solved since the first time I visited. Jonathan was very helpful though! More

by Ernestomarin30
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Report | Print
Mar 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the recurring issue. We appreciate Jonathan's assistance and will work diligently to ensure a permanent solution moving forward.

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