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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,337 Reviews

2,337 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 20, 2024

Made sense! Was timely. Good customer service. Explained the charges so I understood them all. More

by Ernestomarin30
Recommend Dealer
Yes
Employees Worked With
Javier Pe?a
Mar 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

March 20, 2024

Trevor provided an estimate to get my car serviced. Brought the car in for service, was provided a loaner car, and the repairs were completed timely. I'm very satisfied with the service I received. More

by simonians5
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Jul 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad that Trevor ensured you had a 5-star experience with us. We hope to work with you again!

March 17, 2024

Great customer service. Joseph exceeded our expectations. We felt welcome. Our vehicle's maintenance service was quick and efficient. More

by Rodrigrm
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Mar 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Joseph provided you with exceptional service and that you had a positive experience with us. We appreciate your business and look forward to serving you again in the future!

March 16, 2024

Your service advisor Joseph Vargas so professional. He answered all my concerns regarding my new HRV-Exl, and like his good service with me. So next time that service my HRV? I'm gonna look for Joseph. More

by rolliedeguia
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Mar 16, 2024 -

rolliedeguia responded

I like your dealership Honda Norm Reeves.

Mar 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Joseph. We look forward to serving you and your HRV again in the future!

March 15, 2024

I went there for due maintenance oil change but no one checked radiator fluid it was empty if I trust on them you know what happened with engine who take responsibility More

by Narayan.bhushan
Recommend Dealer
No
Employees Worked With
Jonathan Romero
Jul 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We're sorry to hear about the issue with the radiator fluid; please contact us directly so we can address this concern and ensure everything is handled appropriately. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 14, 2024

Fantastic service with knowledgeable representatives Went over all the options and gave complete descriptions of work done and needs to be done soon More

by Jtrod88
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Jul 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. We look forward to serving you again in the future

March 13, 2024

Service people seem drained and out of energy. Porters are a bit rude and not mindful of guest. Most sales people sat around while I tried to look at cars while waiting on service. Service was too More

by Jayisaf0b
Recommend Dealer
No
Employees Worked With
More than just the service advisor. Assigned technician, porter, sales people.
Jul 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate your insights. We're committed to improving our service and customer experience. Please reach out to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 13, 2024

Good customer service and finished on the promise time. Satisfied with the work they've done in my car. More

by Vilma1971
Recommend Dealer
Yes
Employees Worked With
Joseph vargas
Mar 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you're satisfied with our service and that we could deliver on our promise. We appreciate your support and look forward to serving you again in the future.

March 13, 2024

Very kind and professional service Thank you so much for your kind and professional service. More

by sarag01
Recommend Dealer
Yes
Employees Worked With
Robert
Mar 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience with us. We appreciate your support!

March 11, 2024

Very professional - they catered to my individual needs/concerns, did my services expediently and it was feasible. More

by Geechi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I believe it was Mike ? He was Amazing; very courteous, diligent- explained everything & respected me and my time.
Mar 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that we met your needs efficiently. Your satisfaction is our priority, and we look forward to serving you again in the future.

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