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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,337 Reviews

2,338 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 06, 2024

Did not want to help, rushed me out, told me to comeback if problem continues. More

by cmac7810
Recommend Dealer
No
Employees Worked With
Johnathan
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that you had a disappointing experience with our team. This is not the way we want our customers to feel and we appreciate your sharing your feedback to help us improve. Please reach out if you would like to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

March 06, 2024

Jonathan was very knowledgeable and provided great customer service. He kept me updated throughout the day as well as making me aware of additional coverage I had. More

by acuervoims
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Jonathan provided you with excellent customer service and kept you informed throughout the process. We appreciate your business and hope to assist you again in the future.

March 06, 2024

Wasted my time never fixed my car Same to fix my splash guard, pointed out the issue before they took it, miscommunication after waiting over 3 hours they didn't fix it but claimed to. I got on free way an More

by Kierolovesyou
Recommend Dealer
No
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience and any inconvenience caused. We value your feedback and would like to discuss this. Please reach out to us directly so we can address your concerns and ensure your satisfaction. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

March 06, 2024

Michael is very professional and trustworthy. He made sure I was taken care of, highly recommended More

by Pk095
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback for Michael! We're delighted to hear about your positive experience with us. We appreciate your recommendation and look forward to serving you again in the future.

March 06, 2024

Always excellent Quality work and friendly customer service I have been a customer at Norm Reeves over 30 years and have always been completely satisfied More

by p.mcmorrow
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and kind words! We're delighted to have served you for over 30 years and are thrilled to hear about your satisfaction with our quality work and friendly customer service. We appreciate your continued business and look forward to serving you for many more years to come.

Mar 21, 2024 -

p.mcmorrow responded

Great help and customer care. Been a customer for over 35 years and have always been completely satisfied. Very professional

March 05, 2024

Professional, he research my needs due to the vehicle, friendly Overall it may my Dealer Service visit great More

by miriamdalila1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our team provided professional service and met your needs. We appreciate your business and look forward to serving you again in the future.

March 05, 2024

They were expedient. Car was ready same day even though I didn't have an appointment More

by Heidinp58
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Manny
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're delighted to hear that our team was able to accommodate you quickly and efficiently. We appreciate your business and hope to see you again soon.

March 03, 2024

Fast and excellent They were there to answer all my questions and helped out best to their abilities More

by Janineflores22
Recommend Dealer
Yes
Employees Worked With
Steve and Travis
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Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your review! We're always glad to hear about customers with five-star stories to tell.

March 03, 2024

The service was fine no complaints do have 15 words to give I think it’s a unreasonable request you want a response but then what to tell the customer how long it has to be More

by Trinitas.Vernon
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on our service! Let us know what else we can do to make your next visit with us a five-star experience.

March 03, 2024

Very good Wonderful service and kind people and friendly Just the best Enjoyable and kind More

by Masoudyakuby
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Julie she is amazing. Always helps me ??
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Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to leave us this feedback! We look forward to your next visit and hope to make it worthy of five stars!

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