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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,308 Reviews

2,308 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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February 03, 2024

Easy drop off and pick up. The problem was identified and fixed promptly. Very thorough check to diagnose the issue. More

by Sharkyu2
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Feb 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and are glad to hear that your drop-off and pick-up experience was smooth. We're committed to providing thorough service to identify and fix issues promptly. If there's anything more we can do to enhance your experience, please let us know.

February 02, 2024

Overpriced I went there many months ago and they wanted you to charge me for a recall. I thought I could believe in them again but 128$ for an oil change is completely expensive so I went to Hardin and it More

by hernandezshawn53
Recommend Dealer
No
Employees Worked With
To overpriced not enough enthusiasm from the employees.
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Jul 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, e are sorry to hear your experience with us did not meet your expectations. We value your business and time and would like to learn more about your experience. If you’re willing, please reach out to us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 02, 2024

Overall not bad, just this time was annoying Stop sending these surveys Stop stop stop More

by Leedarlene
Recommend Dealer
No
Employees Worked With
It wasn't the person I was working with, it was having to wait an hour and a half to find out that the part needed for my car was on back order also my rear view mirror does not auto dim
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Feb 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that your recent experience was less than great. If you would like to discuss your visit to our service department please reach out to us when it is convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

February 02, 2024

So friendly They did great work They did great working and so fast no wait, they say everything is very well More

by rimarajdhami123
Recommend Dealer
Yes
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Feb 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided excellent service efficiently. If there's anything more we can do for you, please don't hesitate to reach out.

February 02, 2024

It was pleasant. I like that I can work while I wait in the lobby. More

by f_g_corpeno
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Feb 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We're delighted to hear that you found our lobby conducive for work. We appreciate your feedback and look forward to serving you again in the future.

February 02, 2024

Excellent service, Ramiro Montes was very patient and detailed on the explanations and bends over backwards to get you the best deals on the maintenance. My pilot drives smoothly now. Thank you very much More

by joanpyap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Ramiro Montes and our service team! We're thrilled to hear that your Pilot is driving smoothly. If you ever have further questions or need assistance, feel free to reach out. Safe travels!

February 02, 2024

Excellent service and very helpful staff Jonathan was very helpful and provided me with excellent service and kept me updated on the process of my car. More

by Mayrabsaravia
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your positive feedback! We're thrilled to hear that Jonathan provided excellent service and kept you informed throughout the process. We appreciate your business and look forward to serving you again in the future.

February 02, 2024

I did not expect that work can be done in the time the service sdvisor said . It was fast. I should've stayed at the dealery More

by Aleccarm
Recommend Dealer
Yes
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We understand the value of your time and appreciate your feedback on the prompt service. We'll strive to continue exceeding your expectations in the future.

February 02, 2024

He was very informative and gave me updates and He even googled one of the items that my car needed so I understood More

by delatorren1995
Recommend Dealer
Yes
Employees Worked With
Braulio
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience. We're delighted to hear that our team member provided informative updates and went the extra mile for you. Your feedback is valuable, and we look forward to serving you again in the future.

February 01, 2024

Phenomenal service by Trevor. He was very helpful, great communication. Will definitely return for future devices More

by Silvia.avina
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Feb 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Trevor provided you with phenomenal service and great communication. We look forward to welcoming you back for your future automotive needs. Safe travels!

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