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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,405 Reviews
Call Service Center (562) 888-5100

2,405 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 10, 2024

Everything was great! Everything went the way I was told including how long it would take. More

by xchris21x98
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Mar 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that your experience met your expectations. We look forward to serving you again in the future.

March 10, 2024

I find it to give excellent service in helping me keep my car in good condition. More

by amric96
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Mar 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you've had a positive experience with our service. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent care for your car.

March 10, 2024

Trevor was great. I will be asking for him next time. Trevor was very through More

by msfaking
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriquez
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Mar 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Trevor provided you with excellent service. We look forward to assisting you again in the future!

March 09, 2024

Excellent customer service. Very helpful Excellent customer service. Respectful Very helpful and considerate . I have recommended him to a friend. My previous visits there have More

by mgallardo18
Recommend Dealer
Yes
Employees Worked With
Braulio aka: Leo
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Mar 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and recommendation! We strive to provide excellent service to all our customers and we appreciate your support. We'll continue to work hard to ensure every visit meets your expectations.

March 09, 2024

It was great I had no problem with services. Waiting room is very clean and if you had a question they are more than willing to help you out . More

by gmustang2681
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Mar 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. We strive to maintain a clean and welcoming environment while providing exceptional service. We appreciate your support and look forward to serving you again in the future!

March 08, 2024

Both Steve Mendoza and Bryan Ortiz took very good care of me. They were able to get me an estimate of my windshield repair so that I can have it fixed with the help of my insurance. Being a woman and dealing More

by AnnetteMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Mendoza, Bryan Ortiz
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Mar 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience! We're delighted Steve and Bryan provided exceptional service, making you feel comfortable and reassured. We're always here to assist you with any automotive needs you may have.

March 07, 2024

Attentive, smiling, great customer service He was pleasant. Great energy. Happy. Explained to me the service and the time it will take. Others have been cold and robotic. More

by lyndseyjimenez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
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Jul 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. Providing attentive and friendly service is always our goal. We look forward to assisting you again in the future!

March 06, 2024

Did not want to help, rushed me out, told me to comeback if problem continues. More

by cmac7810
Recommend Dealer
No
Employees Worked With
Johnathan
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that you had a disappointing experience with our team. This is not the way we want our customers to feel and we appreciate your sharing your feedback to help us improve. Please reach out if you would like to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

March 06, 2024

Jonathan was very knowledgeable and provided great customer service. He kept me updated throughout the day as well as making me aware of additional coverage I had. More

by acuervoims
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Jonathan provided you with excellent customer service and kept you informed throughout the process. We appreciate your business and hope to assist you again in the future.

March 06, 2024

Wasted my time never fixed my car Same to fix my splash guard, pointed out the issue before they took it, miscommunication after waiting over 3 hours they didn't fix it but claimed to. I got on free way an More

by Kierolovesyou
Recommend Dealer
No
Report | Print
Mar 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience and any inconvenience caused. We value your feedback and would like to discuss this. Please reach out to us directly so we can address your concerns and ensure your satisfaction. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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