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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,300 Reviews

2,300 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 24, 2024

Had a appointment at 10:30am I waited there because i had no way back home and dealer doesn't provide a lender car. It was 3:30 and my car had not yet been serviced. They told me my car would not need ready More

by aguilar.estefani
Recommend Dealer
No
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for the inconvenience you experienced with the service delay. Your feedback is important to us, and we'll use your feedback to improve our services. If you would like to discuss this further please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 24, 2024

I had a pleasant experience. Thanks I am satisfied with the service. Thank you much. More

by shawsali
Recommend Dealer
Yes
Employees Worked With
Manny
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear you had a pleasant experience with our service. Your satisfaction is our priority, and we look forward to assisting you again in the future. Safe travels!

January 24, 2024

Services were completed in a timely manner Very professional and polite I will return again when necessary More

by Dlwarwick2
Recommend Dealer
Yes
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our services. We look forward to serving you again in the future. Safe travels!

January 24, 2024

A lot more crowded than usual but the service was good the workers were very professional More

by Daniel.uribe95
Recommend Dealer
Yes
Employees Worked With
Bryan ortiz
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We appreciate your understanding during busy times and are delighted to hear you had a positive experience with our professional team. We look forward to serving you again!

January 23, 2024

Tire pressures were low when car was returned to me. I’ve been waiting to hear back about wheel replacement since August 2023. I’m paying for a service and expect the service to be done right. More

by s_suhun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you've experienced. We understand the importance of prompt service and would like the opportunity to speak with you about this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 23, 2024

Manny was very professional, kind, and knowledgeable. You should give Manny a raise for sure. More

by mskristagarcia
Recommend Dealer
Yes
Employees Worked With
Manny
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Jan 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Manny! We truly appreciate your feedback and are delighted to hear about the professionalism, kindness, and knowledge you encountered. If you have any further comments or suggestions, feel free to reach out.

January 21, 2024

Every one is always so helpful! Any questions I had they would answer with no problem! More

by L. Law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience and appreciate your trust in our team. If you ever have more questions, feel free to reach out. Safe travels!

January 20, 2024

When I pickup the car, I asked Bryan how come my oil % is @ 60% ..it should be 100% didn't get an answer.. the the tire pressure light went on the next day.. More

by rowenapguevarra2
Recommend Dealer
No
Employees Worked With
Visit was Jan 9.. with Bryan Salas
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced while working with our team. We strive to provide transparent service and we're sorry for any confusion. Please reach out to discuss any outstanding concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 20, 2024

Excellent service Well knowledge of the Honda vehicles And definitely will keep servicing my car with Norm Reeves Honda. More

by gerardo8ortiz
Recommend Dealer
Yes
Employees Worked With
Gerardo Ortiz
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear about your positive experience with our team and your trust in Norm Reeves Honda. We look forward to continuing to provide excellent service for your car.

January 20, 2024

Thanh was great. Professional and helpful fast service received a call when my vehicle was ready More

by Lsma72004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your positive feedback! We're delighted to hear about your positive experience with our professional and fast service team. If you ever need assistance again, feel free to reach out. Safe travels!

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