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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,301 Reviews

2,301 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 18, 2024

Good No I don't want to do this review, please and thank you. Bye bye More

by karamurry33
Recommend Dealer
Yes
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for considering sharing your experience. We appreciate your feedback and would be happy to hear more about your thoughts. Feel free to reach out to us directly if you have any concerns. Goodbye!

January 18, 2024

Great service from Mike Porter, very satisfied with my experience. I'm happy with my car. More

by Jojowerolin
Recommend Dealer
Yes
Employees Worked With
Mike porter
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and respect your decision. If you ever change your mind or have any concerns, feel free to reach out. Take care!

January 18, 2024

Long wait time There is no reason why an oil change, filter change and air filter change should take 4-5 hours, More

by emmanuelmedina63
Recommend Dealer
No
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for any inconvenience caused by the extended wait time. We'll review our processes to ensure a more efficient service in the future. Thank you for bringing this to our attention.

January 18, 2024

Helpful, knowledgeable, listens, and organized Dealership is clean and neat. If they don't know answer they look for it More

by Suzanneseward42
Recommend Dealer
Yes
Employees Worked With
Julie
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We strive to provide excellent service and are always here to help. We appreciate your positive feedback!

January 18, 2024

Met my needs Will continue to use norm reeves for maintenance on my vehicle Again More

by Jmejia5656
Recommend Dealer
Yes
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves for your vehicle maintenance needs! We're delighted to hear we met your expectations and look forward to serving you again in the future.

January 18, 2024

Fast service and Bryan was amazing. My service went by fast and Bryan did an amazing job explaining everything. More

by alexust.91
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear you had a fast and positive experience with Bryan. We appreciate your business and look forward to serving you again.

January 18, 2024

All service was explained. I waited in the customer lounge. More seating in needed, it was very full! Service took the time Ms Canales stated. More

by Verajean0
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're glad you found our service explanation helpful. We appreciate your suggestion for additional seating and will certainly look into improving the customer lounge experience. We value your time and look forward to serving you again.

January 18, 2024

First time getting service @Cerritos. Waiting area was convenient and comfortable Overall...Excellent service. Recommendations were made and I like the fact that pics were included More

by ranola.lucas
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Cerritos for your first service visit! We're thrilled to hear you found our waiting area comfortable and appreciated the service recommendations with included pictures. We look forward to serving you again in the future!

January 18, 2024

Honda had my car over a week and never helped me with a rental I was out of a car had to miss a day of work because I was never given a loaner. More

by antoinettemartinez73
Recommend Dealer
No
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience you experienced. We understand the importance of your time and regret any disruption to your routine. Please reach out to us directly so we can discuss this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 18, 2024

Not happy with the quality of service and care my vehicle has received in the last 12 months More

by Jacob.moriel
Recommend Dealer
No
Employees Worked With
Michael... but I did not have an issue with my service rep just the maintenance
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your concerns regarding the service and care of your vehicle. We value your feedback and would appreciate the opportunity to address any specific issues you've encountered. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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