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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,304 Reviews

2,304 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 18, 2024

First time getting service @Cerritos. Waiting area was convenient and comfortable Overall...Excellent service. Recommendations were made and I like the fact that pics were included More

by ranola.lucas
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Cerritos for your first service visit! We're thrilled to hear you found our waiting area comfortable and appreciated the service recommendations with included pictures. We look forward to serving you again in the future!

January 18, 2024

Honda had my car over a week and never helped me with a rental I was out of a car had to miss a day of work because I was never given a loaner. More

by antoinettemartinez73
Recommend Dealer
No
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience you experienced. We understand the importance of your time and regret any disruption to your routine. Please reach out to us directly so we can discuss this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 18, 2024

Not happy with the quality of service and care my vehicle has received in the last 12 months More

by Jacob.moriel
Recommend Dealer
No
Employees Worked With
Michael... but I did not have an issue with my service rep just the maintenance
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your concerns regarding the service and care of your vehicle. We value your feedback and would appreciate the opportunity to address any specific issues you've encountered. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 18, 2024

Service was great has very helpful Was a great experience very helpful and great customer service More

by mariahorta15
Recommend Dealer
Yes
Employees Worked With
Took car for service
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our dealership! We're delighted to hear that our service and customer support met your expectations. If you have any further feedback or suggestions, feel free to reach out. Safe travels!

January 18, 2024

Fast. Exceptional. Excellent. Jonathan Romero was a joy to work with. He is an excellent communicator. He made sure I was very satisfied with my car. He wo More

by Crlsgatswtkns
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramos
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words about Jonathan Romero! We're delighted to hear that you had a fast and exceptional experience with us. We appreciate your feedback and look forward to serving you again in the future.

January 18, 2024

It was an easy visit. Anthony was very friendly and straight forward. I only needed an oil change. Anthony is very experienced and knowledgeable. More

by Hibiscusgrl24333
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Anthony! We're glad to hear that your visit for an oil change was smooth, and we appreciate your kind words about Anthony's friendliness and expertise. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Safe travels!

January 17, 2024

The person was very knowledgeable and friendly. Explained what was needed to be done to my car very well. More

by mismaebovell
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your review. We look forward to your next visit!

January 17, 2024

I love Norm Reeves Honda at Cerritos because the staff always provides good customer service and support More

by alvarezjose2593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Guzman
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer sales service to everyone who visits us. Having been able to give our best to make your dreams possible is our greatest achievement. Visit us any time!

January 17, 2024

Tire pressure was not checked but marked as checked on paperwork All 4 tires were on 20psi More

by Destgomez02
Recommend Dealer
No
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear about this happening during your visit, and we appreciate you taking the time to provide feedback. Please contact us if you would like to discuss it further. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 17, 2024

You guys should really prioritize safety and recommendations, so I don't have to go back two times in a row just to get certain things done More

by AlexisEstrada562
Recommend Dealer
No
Employees Worked With
Idk ?????
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear this, Alexis, as we always strive to provide an enjoyable experience. We regret this one was the exception. We strive to provide the best service and feedback like this helps us to improve our customer's experience. If there is anything else we can assist you with, please contact us when you're available. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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