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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,497 Reviews
Call Service Center (562) 888-5100

2,497 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 31, 2024

Dealership is clean, saw a good amount of employees working. Parking was limited. I was helped in a few minutes of pulling in. More

by swtanna90
Recommend Dealer
Yes
Employees Worked With
Julie
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Feb 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience! We're delighted to hear that you found our dealership clean and efficient. We appreciate your feedback and hope to serve you again in the future. Safe travels!

January 30, 2024

Smooth and quick From the time of arrival smooth check in and quick time of service and checking out was awesome. More

by Bookerr23
Recommend Dealer
Yes
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Jan 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our smooth and quick service! We appreciate your feedback and look forward to serving you again in the future.

January 30, 2024

My experience was good except for the wait time. I was told the service would take about an hour and it was almost a 2 hour wait. More

by rfalvarado
Recommend Dealer
Yes
Employees Worked With
I believe the person was Arron
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Jan 30, 2024 -

rfalvarado responded

Aaron was really nice and knowledgeable

Jan 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback, and I sincerely apologize for the extended wait time you experienced. We understand your time is valuable, and we're actively addressing our service efficiency to ensure a more prompt experience in the future. Your input helps us improve.

January 29, 2024

Great It was a quick and easy to set service. All suggested maintenance needs are recommended. More

by Bobitraborar
Recommend Dealer
Yes
Employees Worked With
Thanh
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Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our service! We're delighted to hear that your visit was quick and easy. If you have any further questions or needs, feel free to reach out. Safe travels!

January 28, 2024

Good Good place to get your car service their on time That'good enough Good bye More

by jaimebenosa
Recommend Dealer
Yes
Employees Worked With
2218
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Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our car service! We appreciate your trust in us and look forward to serving you again. Goodbye!

January 27, 2024

Low pressure tire alert went off 15 minutes after leaving dealership. This is the second time in a row that it happens. More

by lesly.cifuentes16
Recommend Dealer
No
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the issues you experienced with your tire pressure. Please reach out to discuss any concerns you have about your vehicle. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

I had to wait 4 hours when I was told it would take 2 hours. After 3 hours I asked, and then an hour later it was done, but I do not know if brake fluid was added or not, and a wheel alignment was needed More

by Gkoka463
Recommend Dealer
No
Employees Worked With
Ruben Marquez
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to share your concerns. Please reach out to our team to discuss your concerns regarding your recent service visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

It was a great and easy trip . It when smooth Great customer service I would recommend all my family that own Honda to go get service there More

by Blanco_lizette
Recommend Dealer
Yes
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're thrilled to hear about your smooth experience and great customer service. We appreciate your recommendation and look forward to serving you and your family again in the future.

January 27, 2024

Overall experience good but the wait was horrible, got there at 10:30 and didn't leave till 3 pm. More

by Cindy_cl09
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We sincerely apologize for the extended wait time and any inconvenience it may have caused. To discuss your experience further please reach out at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

Fantastic Overall it was a good experience visiting NormReeves for my first maintenance of my civic si. I didn’t wait that long unlike in other dealerships where you have to wait for 3 hours just for a More

by Jon
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your Civic Si's first maintenance! We're thrilled to hear that your experience was positive and efficient. We appreciate your feedback and look forward to serving you again in the future.

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