Norm Reeves Honda Superstore Cerritos - Service Center

Advisors were very helpful in servicing my car despite not having an appointment. I appreciate their help. not having an appointment. I appreciate their help. More

I called at 10:21 AM asking if they had a 'breather tube' for a 2015 Honda Accord LX 2.4L engine. Part number is 17152-5A2-A00, and the man on the phone said I would need to 'pre-pay' for the ~$20 part (roug for a 2015 Honda Accord LX 2.4L engine. Part number is 17152-5A2-A00, and the man on the phone said I would need to 'pre-pay' for the ~$20 part (roughly). When I go in to 'pre-pay 30 minutes later, that gentleman on the left computer walking into the parts department looked up the exact part and quoted me over $200! Looking at the diagram, a 3-4 inch PCV hose does not cost $200. Either he was quoting me for part of the air box system or he was not paying close attention. I asked him if he could look more into it and speak with someone on his team to determine if that was a mistake in the system, something I am very well aware that is above his pay grade, but still didn't seem interested in helping out me, the customer. If I was in his position, which I have been many times, I would have called Honda America or another source to determine why the obvious (a $10-$20 part) was priced incorrectly. Instead, he let me walk out and waste my time driving to the dealership. This comes down to customer service, training and putting more interest in helping the customer than thinking they are always right. Systems, computers, etc. can be incorrect at times; it's not always perfect. More

Service was done in a timely manner. Good communication with agent and good service overall. Good communication with agent and good service overall. More

Trevor did a great job ! Great customer service . Will definitely be coming back to see Trevor at Honda Cerritos Great customer service . Will definitely be coming back to see Trevor at Honda Cerritos More

I like how the service team kept me informed about my vehicle every step of the way.. Great service and good price! vehicle every step of the way.. Great service and good price! More

Thanh Sabatier is the ultimate professional advisor to me and my family. He informs us of the issue and most importantly, the solution to the problem. He communicates with us regarding every detail that we n and my family. He informs us of the issue and most importantly, the solution to the problem. He communicates with us regarding every detail that we need to know. I keep coming back because of people like him. More

They were really helpful with getting my car serviced and I did not have to wait too long I did not have to wait too long More

I had a really good experience servicing my car here. Anthony was very helpful and provided exceptional customer service. I will definitely be coming back for any future purchases or services. Anthony was very helpful and provided exceptional customer service. I will definitely be coming back for any future purchases or services. More

He suggested I broke my own window. He also insinuated he was not going to help me with any other problems including the backup camera issue. Refused to address the problems with the co He also insinuated he was not going to help me with any other problems including the backup camera issue. Refused to address the problems with the connection port not working for the apple play. Suggested my phone was broken, not the port. More

I answered this last week. However, since you managed to discard my response, I will try once more. While Mike was a good service representative, the work was unsatisfactory. However, since you managed to discard my response, I will try once more. While Mike was a good service representative, the work was unsatisfactory. I brought my 2015 Honda Fit in primarily for a front end alignment because it was “pulling to the right”. It cost me a few hours waiting and more than $200, and it still PULLS TOWARDS THE RIGHT!!! I’m very unhappy with Honda having no problem soliciting my business and taking my money for work they failed to complete correctly. I thought about bringing it back, but I had to ask myself, “why would I want to waste more time and possibly money on a job you failed to complete? I have been doing business with Norm Reeves Honda for a very long time. Over the years, I’ve come to expect better from you. This is very, very disappointing. More