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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,412 Reviews
Call Service Center (562) 888-5100

2,412 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 17, 2024

It was easy to get an appointment. Work was completed on time and at the cost that the service advisor stated. More

by kenschultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We hope to keep supporting you, Ken. We are so proud of our passionate team, who will always listen to you, meet your needs, and will treat you with respect. Thank you so much for sharing your recent experience!

January 17, 2024

I came to get my car checked for a recall it went well Great job done More

by dubbywilson1979
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad to hear that you had a pleasant visit to our service center! Thanks for the 5 stars. Visit us again anytime

January 17, 2024

Great experience with Bryan Salas. All my questions where answered Any questions that needed to be answer. He address all my concerns about my honda passport. He always goes beyond hi More

by brelon823
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas , Diego Cruz
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Our goal is to make you feel comfortable and satisfied with our service. We're happy to hear Bryan and the rest of the team made that happen. Safe driving and your Honda Passport is always welcome in our service center!

January 17, 2024

The service was great, it was very fast, and I was greeted as soon as I came in. More

by dennisflores19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our service center! We're happy to hear that you had a great experience with Michael and the team.

January 17, 2024

I was surprised that my battery is bad without showing me the old battery and how it was conducted the test that it is for replacement. I knew there is no issue when I start my car More

by prosadaya
Recommend Dealer
No
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please contact us when you can. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 17, 2024

I was very pleased with Ruben Marquez. He is the kindest service representative I have dealt with at Honda and this is my 5th lease. More

by glennacasas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star feedback is a burst of sunshine in our day! Congrats on your 5th Honda lease! We'll be here when you're ready for your 6th!

January 17, 2024

Great service Service was great and the staff is informative and friendly. Facility was well maintained. More

by gigi_chavez
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks, Gigi! It's reviews like this that keep our spirits high. We're glad you enjoyed your visit.

January 17, 2024

Service was great. Advisor was able to get my car in and out with great communication. Will be coming back! More

by Carly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Jul 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're glad to hear you had a positive experience with us. Looking forward to serving you again!

January 17, 2024

The only thing I would like to suggest is waiting less time for an oil change. Especially if I have an appointment. Thanks More

by Cprano562
Recommend Dealer
Yes
Employees Worked With
Bryon Ortiz
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank for you the valuable feedback and the review. We hope to serve you again soon!

January 17, 2024

very quick, nice and friendly it was a very quick and easy experience. Got taken care of right away! More

by arianatecson
Recommend Dealer
Yes
Report | Print
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that your visit was quick, nice, and friendly. If there's anything else we can do for you, please don't hesitate to reach out. Drive safely!

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