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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,412 Reviews

2,412 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 17, 2024

Perfect Very nice staff. If I have questions they will explain and answer. Always satisfy with my car maintenance. More

by Badilloyasmeen8
Recommend Dealer
Yes
Employees Worked With
Thanh
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experiences with our staff and car maintenance services. If you ever have more questions or need assistance, feel free to reach out. Safe travels!

January 17, 2024

Excellent service Trevor always goes above and beyond to take care of my vehicle Excellent More

by theshawnclements78
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Trevor! We appreciate your kind words and look forward to serving you again in the future.

January 16, 2024

Fast service and great customer service Jonathan was very welcoming and friendly Made the process quick and easy More

by Lopez.brenda28
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Brenda, we're overjoyed to receive your 5-star feedback! Jonathan and the team are here for all your Honda service needs and hope to help you again soon!

January 16, 2024

High quality and honest like a luxury dealership No Good service but sales has slid More

by jerrybiker78
Recommend Dealer
Yes
Employees Worked With
Mike Vasquez
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star rating means a lot to us, Jerry! It's wonderful to know you had a great experience. If there's anything you'd like to highlight or if you have additional feedback, please don't hesitate to connect with us. We're excited to have you back!

January 16, 2024

Does not care about their customers. And don't fix the problems you mentioned on multiple visits More

by acilegna31085
Recommend Dealer
No
Employees Worked With
Trevor
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We regret any frustration you may have experienced. Your feedback is crucial, and we're dedicated to learning from it to enhance our services. Please reach out to our Customer Relations Manager when you can, so we can better understand and address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 16, 2024

very pleasing, mr sisman actually got me in a car that had less miles than the one i originally chose with the lowest carpayment within my budget More

by corrinagarcia33
Recommend Dealer
Yes
Employees Worked With
ugur sideman
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing 5-star review! Your satisfaction is our goal. We hope you visit us for all your Honda needs in the future!

January 16, 2024

I was told my service would 1 hour and half 2 hours went by and my car was still in Waiting area. I found the representative who was helping me and asking what happens. He told the made a mistake and put an More

by Kjckson21
Recommend Dealer
No
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for falling short of your expectations and your feedback helps us refine our services. We'd like to learn more about your experience to make necessary improvements. When you're available, please reach out to Kevin, our Customer Relations Manager to discuss things further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 16, 2024

Is efficient and profesionales they help with other things your car needs and at low cost More

by ignanaci0castills3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

January 16, 2024

The information they give about the car is not entirely correct, find a way to make the customer satisfied, that the price is fair. Communicate to the customer about the warranties that the car has. More

by Carlos Dominguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the name
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience, Carlos. We want you to be 100% satisfied with your purchase and we are sorry to hear that's not the case. If you are willing, please reach out to discuss this further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 16, 2024

He was rude to me. Trying to charge me for something he shouldn't have. I told him I had warranty and that should cover me because it has in past. Tried to tell me that More

by ivanaguerra04
Recommend Dealer
No
Employees Worked With
Mike
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We want to apologize for the experience you had at our dealership. We truly care about our customer's satisfaction, and we are constantly listening to improve. We are committed to making things work for you, and if you're willing, would like to connect further about your experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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