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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,413 Reviews

2,413 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 16, 2024

I been waiting for a call back . There was a key on my wheel and I keep getting the tire pressure sensor. I never received a call back . More

by Citlaly_pizana
Recommend Dealer
No
Employees Worked With
Micheal
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you've faced. Please reach out to our Customer Relations Manager, Kevin, to get this issue addressed as soon as you can. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 16, 2024

I've have faithfully been a customer for the last six years. I am always taken care of. Chandika de Silva and the Service Department always take amazing care of me and my car. More

by Cheron.Dover
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're dancing with joy for your outstanding 5-star rating, Cheron! Anthony and the team are ready to groove again with you soon! Thanks for being such a loyal customer!

January 16, 2024

Went to take my Honda for an oil change, set appointment day in advance, smooth transition from arrival to pickup More

by Morelarmando
Recommend Dealer
Yes
Employees Worked With
Miguel
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for your wonderful words! We're glad to have provided you with top-notch service. We would really appreciate it if you'd consider updating your rating to five stars to match your kind feedback. Thank you!

January 16, 2024

They kept the appointment time and had the car ready in a fairly short time. I would definitely go again. More

by jchavez_3
Recommend Dealer
Yes
Employees Worked With
I don't recall, but very attentive and informative.
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're honored by your 5-star rating! We're dedicated to making every visit exceptional and hope to help you again in the future.

Jan 17, 2024 -

jchavez_3 responded

Very satisfied with their professionalism and promptness.

January 16, 2024

Great, professional I will return! I will definitely return great service. My service advisor kept me up-to-date. I will definitely definitely bring my vehicle back for service here. More

by sergio70179
Recommend Dealer
Yes
Employees Worked With
5
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your positive 5-star review means a lot to us! Eagerly awaiting your return!

January 16, 2024

The professionalism with most of the staff was excellent. Others are not quite at that level yet. The car runs pretty well. Tires and A/C have been a constant headache but I still love my 2018 Civic EX-LT More

by dafreedom2018
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for this valuable feedback and we're thrilled to hear you love your Honda Civic. If you'd like to discuss things further, feel free to reach out when you're available! Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 16, 2024

He was very pleasant and knowledgeable. He listened to my answers of work I had done previously and adjusted the needed services accordingly. More

by arwarnock
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We very much appreciate your outstanding 5-star rating! We're here for all your Honda services needs in the future.

January 16, 2024

They took the car inside for service in no time and texted me when it was ready. More

by Ernesto.c.marinas
Recommend Dealer
Yes
Employees Worked With
Trevor
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're dancing with joy for your outstanding 5-star rating, Ernesto! Trevor and the team are ready to help you when you and your Honda need service again!

January 16, 2024

Great service Appreciate the work done and help on the service of my car thanks to everyone involved More

by jesm714
Recommend Dealer
Yes
Employees Worked With
Leo
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for rating your experience five stars! If there’s anything else we can do to be of assistance, please reach out!

January 16, 2024

Good Pleasant experience. Courteous staff. Clean office Bring your free coffee to customers will be nice More

by Joppet
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We always appreciate receiving amazing ratings from our customers! Thanks for choosing Norm Reeves!

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