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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,372 Reviews
Call Service Center (562) 888-5100

2,372 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 21, 2023

Took extremely long and did not receive car back until more than an hour past the date and time promised More

by angelina4748
Recommend Dealer
No
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Dec 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We realize your time is valuable and it is our goal to provide you with prompt, reliable service. Thank you for the feedback. If you’d like, please reach out to us to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

December 21, 2023

It was a quick in and out progress Bryan was awesome never disappoints Cerritos Honda Norm Reeves is the best ! More

by julietareyna22
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Dec 22, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your great review! We look forward to working with you again!

December 21, 2023

Very professional, met the expected experience. Informative helpers. Fast. Effective. Easy appointment. Clean environment, perfect communication. Excellent work. More

by Italymendez93
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Dec 22, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us! We're glad to have surpassed expectations during your time with us.

December 21, 2023

Service agent responding to my needs quickly. There service agent/advisor expressed to me what areas need to be worked on. More

by Odona39
Recommend Dealer
Yes
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Dec 22, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your great review! We're glad to know that you had a 5-star experience with us.

December 20, 2023

I got $2400 in repairs for several things. This was the second visit since getting a new master key. my trunk and panic button still don't work. My service advisor said to bring it back and th More

by bluefile22
Recommend Dealer
Yes
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December 20, 2023

Great Amazing I went in for multiple services and the vehicle was completed at the approximately time that was given. Vehicles alignment was great More

by Martin4335
Recommend Dealer
Yes
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December 20, 2023

Anthony was fabulous. Explained everything to me. Got my car done on time and gave me excellent service. I really trust I got the best service and feel very safe with my c More

by Melloyellow117
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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December 20, 2023

Getting expensive everytime i come If i need to change air filter cabin filter so you will charge parts plus $100 labor at least More

by michael300384
Recommend Dealer
No
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December 20, 2023

The service was great. The staff was friendly. Staff was open to answering all questions and concerns I had. More

by luciacervantes_125
Recommend Dealer
Yes
Employees Worked With
Ramiro
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December 20, 2023

Very bad. I was lied upon. No work has been done on my car. I left my car for repairs but no one worked on my car. Manny lied that the issue has been fixed but More

by laurencesgo
Recommend Dealer
No
Employees Worked With
Manny
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Dec 22, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello Lauren. We’re very saddened to hear that your experience with us was anything less than great. We would appreciate the chance to discuss your experience with our service department further. At your earliest convenience, please contact us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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