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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,335 Reviews

2,335 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 10, 2023

Thank you for the help, the team was very quick to respond to my needs More

by alexicvalladares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department and Inbound Call for Service team
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that our team provided prompt assistance. We appreciate your trust in our dealership and look forward to serving you again in the future.

December 10, 2023

The check in process is always expedient and the service reps are courteous and knowledgeable More

by manwjr910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Cruz
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our check-in process and service representatives met your expectations. We appreciate your support and look forward to serving you again in the future.

December 09, 2023

It's a pretty fair experience. It's a pretty good experience getting my vehicle service. I am glad because the service is getting quicker. More

by justkaitlove72
Recommend Dealer
Yes
Employees Worked With
Julie Carnales
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our service! We're delighted to hear that you've noticed an improvement in the speed of our service. We appreciate your feedback and look forward to serving you again in the future.

December 09, 2023

I went for a door problem after a month i come back again with the same problem and they told me i have yo pay more to fix again More

by Jakelyn_janet
Recommend Dealer
No
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. We'd like to learn more about your situation to see how we can help. Please feel free to contact us directly to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 09, 2023

Fast and courteous service with convenient appointment in advance. Very reasonable price. Overall great experience. More

by junqian90703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service fast, courteous, and reasonably priced. We appreciate your support and look forward to serving you again in the future.

December 09, 2023

Very good ? ? I like the treatment they give Good service they treat us with respect More

by Irmaleon0820
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you appreciated our excellent service and respectful treatment. We look forward to serving you again in the future. Safe travels!

December 09, 2023

Excellent customer service from all employees. Employees have great customer service, they make you feel welcome and they make sure you're satisfy with your vehicle maintenance service. It's beyon More

by ms.hernandez27
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review! We're delighted to hear that our team provided excellent customer service and exceeded your expectations. We appreciate your loyalty to Cerritos Honda and look forward to serving you in the future.

December 09, 2023

The person was quick and efficient He was friendly and courteous although it took longer than expected More

by vaquera.gabrielaa
Recommend Dealer
Yes
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Safe travels!

December 09, 2023

When we arrive got greeted right away by john forgot his last name. He help us to test drive a car. Then send us to ugur who was also very helpful. Just wish i would had got more more my car that i traded i More

by Knukles1a
Recommend Dealer
Yes
Employees Worked With
Ugur sisman
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership, and we're delighted to hear that John and Ugur provided excellent service during your visit. We appreciate your feedback and will certainly consider your trade-in value for future improvements. We hope you enjoy your new car!

December 09, 2023

Went in for a normal oil change ended up getting unnecessary things done for $428. How about next time you guys actually look at my car and see if it needs it before charging me that much And when I More

by s.avina
Recommend Dealer
No
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your recent experience. We value your feedback and would like to discuss your concerns further. Please reach out to us so we can address this matter together. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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