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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,332 Reviews

2,332 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 07, 2023

Every time I go it’s a hit or miss experience. I’ve had an issue with my car for a while and finally the last person that helped go it right. After spending more money on my car and going back and More

by Sal79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ar
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for any inconvenience you've experienced. We're glad to hear the last visit resolved your car issue. If there's anything else we can assist you with, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

December 06, 2023

I've been having a car problem for a while and I've been asking for help for a while. As you know my car is not old is New 2020 and it shouldn't be giving me these problems. It cost me stress I had to run a More

by cramos40
Recommend Dealer
No
Employees Worked With
Service manager
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the challenges with your 2020 car. Our team is here to assist, and we appreciate your feedback. If you have additional concerns, feel free to contact us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

December 06, 2023

Bryan was very helpful. My service was done in a timely manner. He was on top of making sure I was taken care of. More

by legolas8604
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing your positive experience! We're thrilled to hear that Bryan provided you with excellent service and ensured a timely completion. We appreciate your trust in our dealership.

December 06, 2023

Well not a good experience specially on the timeliness of schedules appointment I was quoted for B1 and 6 service and was given an amount due after the completion of service I end up paying more than what I More

by vernickd
Recommend Dealer
No
Employees Worked With
I have no issues with the service advisor my problem was they returned my car with with TPMS warning lighting up, should they check it first before returning my vehicle? I have a 9 am appointment and got my car back at 1:30 pm
Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We regret any inconvenience with the timeliness and pricing of your recent service. Your feedback is important, and we'd like to discuss your concerns. Please reach out to our customer service team so we can assist you further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.co

Dec 11, 2023 -

vernickd responded

I've been coming to this dealership since 2014 and just came back this year for my wife CRV. Thing has changed, not checking on my car TPMS meter makes me think of what else did i miss and waiting time specially on appointment is worst. And more importantly i paid more than i expected. Anyway hope you improved to this areas of service.

December 06, 2023

Very helpful for my vehicle Excellent service Very helpful by vehicle ?? needs and going to need in the future More

by Emachado1204
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that our team could assist you with your vehicle needs. We look forward to continuing to provide excellent service for all your future automotive requirements.

December 06, 2023

Great service department Fast service and had the car ready when the time was promised More

by JRSalazar
Recommend Dealer
Yes
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our service department! We're delighted to hear that we met your expectations and had your car ready on time. We appreciate your business and look forward to serving you again in the future. Safe travels!

December 06, 2023

Easy drop off and it wasn't too long to wait in the lobby. Bathrooms were nice and clean More

by Jenedjames
Recommend Dealer
Yes
Employees Worked With
Anthony?
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that your drop-off was seamless and that you found our facilities comfortable. We appreciate your trust in our services.

December 06, 2023

It's always a good experience when helped by Julie Julie is always very helpful always nice and professional she never disappoints More

by jfigueroa.93
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear about your positive experiences with Julie. We appreciate your trust in our dealership and look forward to assisting you in the future.

December 06, 2023

Okay service was glad yall was able ti fix my cars tire quick It was good More

by angelzarate41
Recommend Dealer
Yes
Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're delighted we could promptly address your tire issue and ensure your satisfaction. If you ever need assistance again, feel free to reach out.

December 06, 2023

He was very friendly Joseph made me feel welcomed He was kind and funny 5 star service More

by formsmolly
Recommend Dealer
Yes
Employees Worked With
Joseph
Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience, and I'm thrilled to hear that Joseph provided you with a friendly and welcoming service. We appreciate your kind words and look forward to serving you again in the future.

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