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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,332 Reviews

2,332 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 05, 2023

Fine The experience at the dealership went fine my car got maintenance done and there were no issues More

by Rjportney
Recommend Dealer
Yes
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your car maintenance needs! We're thrilled to hear everything went smoothly. If you ever have questions or need assistance in the future, feel free to reach out.

December 05, 2023

Ok, nothing to write home about. They did an inspection but didn't catch that I had a head light out More

by Makeupbylinnea
Recommend Dealer
No
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention. We apologize for any oversight during the inspection and appreciate your feedback. Please feel free to reach out if you have any further concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 05, 2023

Good not great Everything was good. They did a fine job, and I just had to wait a little while longer More

by Ramosandrew721
Recommend Dealer
Yes
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We appreciate your patience and are delighted to hear that overall, you had a positive experience with us. If there's anything specific we can improve upon to make it great next time, please let us know. Safe travels!

December 05, 2023

The dealership is very professional They help you very quick to make sure your get out of there early as possible More

by mario.g12821070
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided you with efficient and professional service. We appreciate your trust in our dealership and look forward to serving you again in the future. Safe travels!

December 05, 2023

Everything was well. I am a new Honda owner. My first time and I did not understand how things were. You explained things to me in. Make sure that I understood things whi More

by lcelm1
Recommend Dealer
Yes
Employees Worked With
Manny
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us for your first Honda experience! We're delighted to hear that Manny provided you with great service and made sure you understood everything. Welcome to the Honda family, and we look forward to serving you in the future!

December 03, 2023

Courteous, polite, Service was excellent. The timing was exactly as Manny said I will call him again when service is needed. More

by Cooperj7050
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service team. We look forward to assisting you again in the future.

December 03, 2023

Great communication and professionalism and insured I left with my car issues fixed. Attention to detail More

by Rudyg22
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience and our team's dedication to resolving your car issues. Drive safely, and we look forward to serving you again in the future!

December 03, 2023

The waiting area was nice and spacious. The place was relatively clean. Jonathan was pleasant and provided a status update when possible. You should really have a courtesy vehicle if you're More

by alisamyriem
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear you enjoyed our waiting area and experienced excellent service from Jonathan. We appreciate your suggestions and will certainly consider them to enhance our customer experience.

December 03, 2023

Very good and helpful service. Vehicle was ready a lot sooner than expected! Thank you for everything More

by claudiatovar0570
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and that your vehicle was ready sooner than expected. We appreciate your business and look forward to serving you again in the future. Safe travels!

December 03, 2023

You guys kept my car overnight and didn't offer me a courtesy vehicle Very disappointed More

by lisa90221
Recommend Dealer
No
Employees Worked With
Ruben
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience you experienced with the overnight service. Your feedback is important, and we're committed to improving our services. Please feel free to reach out directly if there's anything else we can do for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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