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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 02, 2023

Perfect He was was very polite and quick and professional Very attentive intelligent prompt Respectful More

by cuahttemocvega
Recommend Dealer
Yes
Employees Worked With
I believe it's Javier pena
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Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. If you ever need assistance in the future, feel free to reach out. Safe travels!

December 02, 2023

Provided choices as far as what needed to be done Gave a discount for loyal customer More

by johngbci
Recommend Dealer
Yes
Employees Worked With
Trevor
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Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty and are thrilled we could provide you with options and a discount. If you have any further feedback or questions, feel free to reach out. Safe travels!

December 02, 2023

I was short on time so I was pleased I was in and out in 2 hours. More

by Galindsay
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear we could provide you with a quick and efficient experience. We appreciate your time and look forward to serving you again in the future.

November 30, 2023

Went into the service dept and Miguel was super helpful and made the process smooth. More

by l_walsh_msw
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Nov 30, 2023 -

l_walsh_msw responded

Thank you for your help, Miguel!

Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Miguel in our service department! We're delighted to hear that he provided you with excellent service. We look forward to serving you again in the future.

November 30, 2023

Service writer was very helpful. Interns efficient when dropping and picking up off my car. My car drives with a loud hum. Got new brakes but not sure why it’s making that sound More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Romero
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Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We appreciate your kind words about our service writer and efficient interns. We'd like to look into the loud hum your car is experiencing after the brake replacement. Please contact our service team so we can address this issue promptly.

November 30, 2023

I’ve been going for years and I feel the quality of service is decreasing. More

by KMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We’re sorry to see this feedback. We truly value your loyalty as a long-time customer, and we're committed to ensuring your satisfaction. Please reach out to us directly so we can address your concerns and make sure your next visit exceeds your expectations. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 30, 2023

Always taken good care of me. Honest and professional. Always don in a timely manner. More

by Diffy1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Gomez
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Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're dedicated to providing honest and timely service to our valued customers. We appreciate your trust in us!

November 30, 2023

Thank You for your awesome service ! I am very happy my car A/C is fixed and Transmission is in good shape. Thank You!!! More

by imeldamanangcaya432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you're satisfied with our service! Your satisfaction is our top priority, and we're here to keep your car running smoothly. Thank you for choosing us!

November 29, 2023

I paid for Oil Changes in my car deal. The service department does not have that in their system. I had to go to talk to finance to show them proof. Please advise and fix - Thank you More

by Westcoastfastball
Recommend Dealer
No
Employees Worked With
Joseph Vargas
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Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear of the inconvenience during your visit, and we appreciate you taking the time to provide feedback. Please contact us to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 29, 2023

Did not call me when my vehicle was ready and did not explain to me what was found during the inspection She wanted me to sign with out explaining to me More

by ahernandez40
Recommend Dealer
No
Employees Worked With
Julie Cardenas
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Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We are sorry to hear your experience with us did not meet your expectations. We value your business and time and would like to learn more about your experience. If you’re willing, please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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