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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,376 Reviews
Call Service Center (562) 888-5100

2,376 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 09, 2023

Went in for a normal oil change ended up getting unnecessary things done for $428. How about next time you guys actually look at my car and see if it needs it before charging me that much And when I More

by s.avina
Recommend Dealer
No
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your recent experience. We value your feedback and would like to discuss your concerns further. Please reach out to us so we can address this matter together. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 09, 2023

Great thanks to Julie Great thanks to julie , I felt comfortable , service was great . & had my car up & running. More

by lisbetrivera89
Recommend Dealer
Yes
Employees Worked With
Julie canales
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Julie provided you with a comfortable experience and excellent service. We appreciate your trust in our dealership!

December 09, 2023

Kept me informed and listened to my concerns. Informed me of the services my car needed, explained the service being made to my car and made sure I was comfortable while I waited More

by saracecilia126
Recommend Dealer
Yes
Employees Worked With
Javier Peña
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team kept you informed, addressed your concerns, and made your service experience comfortable. We appreciate your trust in our dealership.

December 09, 2023

Very polite, He explained the service and any recommendations. Best of all excellent customer service. More

by maggieluna03
Recommend Dealer
Yes
Employees Worked With
Aron Gómez
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent customer service is our top priority, and we look forward to serving you again in the future.

December 09, 2023

She explained what needed to be done and agreed with my decisions. Service was done on time. Only complaint was that the technician moved my seat forward, so i had to readjust. More

by cogito_necrophago
Recommend Dealer
Yes
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're delighted to hear that the service met your expectations, and we appreciate your understanding. We apologize for any inconvenience with the seat adjustment and will ensure better communication in the future.

December 09, 2023

Overall an ok experience, just wished we had a few updates when leaving the vehicle at the dealership More

by alfredogama37
Recommend Dealer
Yes
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience. We'll work on enhancing our communication during service visits. Your input helps us improve. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 09, 2023

Satisfied Ramiro is very helpful I'm satisfied with his help Ramiro always answer my questions his always respectful More

by Alicia.diaz6461
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience, [Customer's Name]! We're delighted to hear that Ramiro provided helpful and respectful service. If you have any more questions in the future, feel free to reach out. We appreciate your trust in our dealership!

December 08, 2023

Great customer service, reliable, knowledgeable. Very happy with the service I received from Thanh!! Dependable, always follow through More

by TT
Recommend Dealer
Yes
Employees Worked With
Thanh Sabitier
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Thanh! We're thrilled to hear that you found our customer service reliable and knowledgeable. We appreciate your business and look forward to serving you in the future.

December 08, 2023

Everything ok but the text to tell me the car was ready didn't reach me. I was waiting but no one notified me. However the sales person who helped me with the how-to video etc made up for that. More

by susanmarlett
Recommend Dealer
Yes
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for the communication oversight. We're glad to hear that our salesperson was able to assist you with the how-to video. Thank you for bringing this to our attention, and we look forward to serving you again.

December 08, 2023

Service and repairs were done within a great timeframe. The whole process was extremely easy. More

by Ulygaf
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our service and repairs! We're delighted to hear that the process was easy for you. We appreciate your trust in our dealership.

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