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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 29, 2023

It was a very good experience overall. . Great Job Team..!! Very satisfied with the work from start to finish.. More

by Tlcprnmoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review! We're glad to hear our team made your visit a 5-star experience!

November 29, 2023

Very efficient listen to the needs and communicated that they would check all the items I had said More

by Dcmadueno
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad to hear that your visit was worthy of five stars.

November 29, 2023

Very reckless, actually Jonathan was not the one who did the change oil servicing . Your workers who did the oil service for my car and something went wrong the signal light still on and I immediately tell More

by angelito.san1956
Recommend Dealer
No
Employees Worked With
Jonathan Romero
Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello. Thank you for sharing your experience. We want you to be satisfied with our service and we are sorry to hear that's not the case. Please contact us to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 29, 2023

He was very helpful. Talked to me about a finance program to fix my car and get it back in place. It was also helpful because the repairs were kind of expensive but I was More

by Perezjose21313
Recommend Dealer
Yes
Employees Worked With
Aron Perez
Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm glad to hear we could assist you with our finance program to get your car back on the road. We appreciate your business and look forward to serving you in the future!

November 28, 2023

Good service on arriving they gave an estimated time that my vehicle was going to be ready I was notified that my vehicle ready good service as a first timer with Honda keep it up Honda More

by stuartltm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're glad to know our service department took good care of you during your visit.

November 28, 2023

They didn't fix my car problem and they charge me a lot of money I pay for nothing More

by P.cuper
Recommend Dealer
No
Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we are sorry to hear you were less than satisfied during your recent service visit. We would like to address your concerns, please give us a call your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 28, 2023

Excellent service, Julie is a polite and professional employee she answered all my questions, and I was very pleased with the service More

by SusieMA1
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad to hear that Julie made your visit a 5-star experience.

November 27, 2023

Got the work done I appreciate the service from Steve trying to figure out the situation More

by Lizet.properties
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us! Let us know how we can make your next visit a 5-star one!

November 26, 2023

Very professional and friendly. Thank you Julie Julie is a great asset to Honda. She provides excellent customer service that makes me come back. Nice every time without fail. More

by Pinelco
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review! We're glad to hear that Julie made your visit with us so great!

November 26, 2023

Amazing. Goes above and beyond Javier is the best employee Honda could ever have Customer for life More

by vanessa_villicana
Recommend Dealer
Yes
Employees Worked With
Javier he is the best!!
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review, Vanessa! We're here for you if you need anything else, too!

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