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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,441 Reviews
Call Service Center (562) 888-5100

2,441 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 17, 2023

Excellent service always great service from Julie job well done she’s the best. See you soon on my next visit 👍🏽 More

by inga.garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
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Dec 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Julie provided excellent service. We look forward to welcoming you back on your next visit. Safe travels!

December 16, 2023

The car needed a part that the dealership didn't have in stock so I'm waiting to hear back More

by Melalbarenga
Recommend Dealer
Yes
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Dec 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this feedback. We apologize for any inconvenience and are working to get the part for you. Your patience is appreciated, and we'll ensure your experience is resolved to your satisfaction.

December 16, 2023

They seem to have made a discrepancy with my oil change because Javier said they couldn't get the oil change done due to a rounded drain plug, but when I look on my dashboard, the Oil Life is at 100% More

by ibarradiego99
Recommend Dealer
No
Employees Worked With
Javier pena
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December 16, 2023

Fast easy and happy Customer service was awesome I got helped really fast So happy with Honda More

by rubio1221
Recommend Dealer
Yes
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Dec 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear you had a fast and easy experience with our awesome customer service. Enjoy your new Honda!

December 16, 2023

N/A Good experience Nice excellent great real quick would recommend would come again very friendly More

by urandy94
Recommend Dealer
Yes
Employees Worked With
Mandy
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Dec 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the positive feedback! We're thrilled to hear about your excellent experience with us. We look forward to serving you again in the future!

December 16, 2023

It was a quick visit It was a quick visit my advisor did an amazing job. More

by Apmartinez786
Recommend Dealer
Yes
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Dec 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience! We're thrilled to hear that your visit was efficient and that our advisor provided amazing service. We appreciate your trust in our dealership and look forward to assisting you in the future. Safe travels!

December 16, 2023

Great working with Phil Byrd. He provided clear and concise information, and he was very patient. He was not aggressive or pushy. All sales consultants should be like him! More

by Happy Customer in LA!
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
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Dec 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Phil provided you with an excellent car-buying experience. We appreciate your feedback and hope you enjoy your new vehicle!

December 16, 2023

On point Always on point with service In and out as promised service keeps me a loyal customer More

by omiranda68
Recommend Dealer
Yes
Employees Worked With
No idea ?????
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Dec 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that our service met your expectations and that you're a loyal customer. We appreciate your trust in us and look forward to serving you again in the future.

December 16, 2023

Amazing Great service fast and efficient quick response Welcoming Friendly Communication Easy Kind Aforementioned Cool More

by axelsalgado207
Recommend Dealer
Yes
Employees Worked With
Andy Salgado
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Dec 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future.

December 16, 2023

I waited for 2 hours, and wasn't notified car was done until I asked. Prior to coming, I was lead to believe first maintenance service was free, but was charged for tire rotation. I had an appointment, bu More

by Kmacleodmd
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
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Dec 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience, and we apologize for any inconvenience during your visit. We appreciate your feedback and are pleased to hear that Aaron provided excellent service. We'll use your comments to improve our processes and ensure a smoother experience in the future.

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