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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 25, 2023

Service person was prompt with responses and called back when he said he would with full explanation to my questions More

by Dgeer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad to hear you had a great visit with us.

November 25, 2023

Help was fast service was great would definitely recommend Norms Reeves Honda to anyone who is looking for great services. More

by wphan118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your review with us! We're gad to hear you had a 5-star experience with us.

November 25, 2023

Very good experience, wish it was just a little more organized with the vehicle pickup process. More

by Gaminoarmando00
Recommend Dealer
Yes
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your great review! Please let us know what we can do to ensure the next visit is spectacular, too!

November 25, 2023

My car was there for a whole 2 days and if I wouldn't of called about my car I don't know when any one was going to let me know what was going More

by Lailannie1
Recommend Dealer
No
Employees Worked With
Ruben
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear of the inconvenience during your visit, and we appreciate you taking the time to provide feedback. Please give us a call if you would like to discuss it further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 25, 2023

Service is always great, but this time, i wasn't updated by my representative. It took 30 mins after the vehicle was ready text, to get my car back. I know i didn't set an appointment, but 6 hrs to be told More

by j.Aceves.149
Recommend Dealer
Yes
Employees Worked With
Brian salas
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We realize your time is valuable and it is our goal to provide you with prompt, reliable service. Please reach out to us so we can discuss your experience further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 25, 2023

I have had a better experiences elsewhere. Service department was great , customer service was so so with the manager . I think his name was Kevin More

by Rvpnancyelite
Recommend Dealer
Yes
Employees Worked With
Customer service manager and Aaron in service
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us! Let us know how we can make your next visit with us a 5-star experience.

November 25, 2023

She is always helpful and nice! Julie is always making sure we are up to date on our services and answers all my questions! More

by dsaldavia
Recommend Dealer
Yes
Employees Worked With
Julie
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Nov 25, 2023 -

dsaldavia responded

It is a pleasure to work with her during our service.

Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving your review! We're glad to hear that Julie made such a difference during your visit.

November 24, 2023

Buen servicio! ! Y muy buen trato la recomiendo ampliamente. Siempre levo mi carro al ervicio en este lugar. More

by cid_sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
De servicio
Report | Print
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5-star review! We appreciate your feedback.

November 24, 2023

Service advisor who helped me was fast to help me and help me with my concerns More

by Adriancru214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Nov 24, 2023 -

Adriancru214 responded

👍

Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're glad to hear our service team surpassed your expectations.

November 24, 2023

Always friendly, reliable service. Great service, Honda parts, and continued communication throughout repair or service process. More

by teachure
Recommend Dealer
Yes
Employees Worked With
Thanh
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're here for you if you need anything else.

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