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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,441 Reviews
Call Service Center (562) 888-5100

2,441 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 15, 2023

Ramiro tried to charge me initially $165 for something that my warranty covers but that he said I HAD to pay before he admitted my warranty covered it. Last time I went to Honda, spoke with Jonathan, trie More

by Jamieflores1400
Recommend Dealer
No
Employees Worked With
Ramiro
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December 15, 2023

They finished 30 minutes ahead of schedule. Only recommended what I needed. No high pressure. More

by mccluskeyconstruction
Recommend Dealer
Yes
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Dec 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that we could exceed your expectations with timely service and a low-pressure approach. We appreciate your trust in our dealership!

December 15, 2023

It was organized and fast. They were friendly and attentive and explained what was being done to my car. More

by abe.abrahamarias
Recommend Dealer
Yes
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Dec 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience! We're delighted to hear that our team provided organized and fast service while being friendly and attentive. We appreciate your trust in our dealership.

December 15, 2023

Excellent The personal was very nice and friendly. They treated me with great respect. Friendly More

by valblairscott
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Dec 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. We appreciate your trust and look forward to serving you again in the future.

December 15, 2023

Great customer service. Great customer service. I was in and out in a flash and everything was taken care of. More

by moya_eduardo
Recommend Dealer
Yes
Employees Worked With
Steven
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Dec 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear you had a seamless experience with our team. Safe travels in your new vehicle!

December 15, 2023

Told me he had a rental for me and didn't. Stayed at dealer from 7:30-4:30 More

by Rgscla78
Recommend Dealer
No
Employees Worked With
Joseph
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December 14, 2023

Brayan Salas always honest and tells me what I need and what I don't and I love that. I can really trust him. Very good communication with him. More

by Aileenrueda12
Recommend Dealer
Yes
Employees Worked With
Brayan Salas
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Dec 14, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. We appreciate your trust and look forward to serving you again in the future.

December 14, 2023

Buena experiencia, servicio rapido y excelente atencion de parte de Ramiro Montes. Mi reconocimiento a la empresa por personal de servicio al cliente. More

by luisarturobarreraguevara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes0
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Dec 14, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Ramiro Montes and our customer service team. We appreciate your recognition and look forward to serving you again in the future.

December 13, 2023

Their isn’t much to say other than when I bought my many cars from you I knew I was getting what I was looking forward in Honda Cars Thanks Norm Reeves Honda More

by william.a560z1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Report | Print
Dec 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your car purchases. We're thrilled to have met your expectations with our Honda cars. Your trust and continued support mean the world to us. Drive on, and feel free to reach out if there's anything more we can assist you with.

December 13, 2023

Took my truck and they did alignment and gave back to me with the steering wheel not straight and the truck was pulling to the left. More

by Gyesenia1760
Recommend Dealer
No
Report | Print
Dec 14, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We appreciate your feedback and would like to better understand the situation. Please reach out to us so we can address this. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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