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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,440 Reviews
Call Service Center (562) 888-5100

2,440 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 13, 2023

Super disappointing to hear this dealer doesn't offer loaner vehicles or even shuttles to their paying customers. Especially considering I had just bought this brand new 2024 Honda accord and it was alre More

by V.ibarra.0731
Recommend Dealer
No
Employees Worked With
Javier
Report | Print
Dec 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for any inconvenience. We understand your concerns and would like to discuss your experience further. Please contact us so we can address this. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 12, 2023

Very professional and courteous! Clearly stated what I needed. He also made all arrangements for rental car. A+ Service! More

by Lovemykoko
Recommend Dealer
Yes
Employees Worked With
Trevor
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service professional and courteous. It was our pleasure to assist you, and we appreciate your A+ rating!

December 12, 2023

Excellent customer service! Highly recommend this dealer to everyone, They have a very friendly staff. More

by lupef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Dec 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your positive feedback! We're thrilled to hear about your excellent experience with our friendly staff. We truly appreciate your recommendation! If you ever need anything in the future, feel free to reach out. Safe travels!

December 11, 2023

Few hours delay in spite of a promise. Asked for checking tire pressure, not done.asked to wash car, not done. More

by Johnkaddis
Recommend Dealer
No
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Dec 10, 2023 -

Johnkaddis responded

Disappointed when I bought the car for service

Dec 14, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience you experienced during your recent visit. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to reach out to us directly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 11, 2023

Trustworthy Knowledgable No . . . . . . . . .. .. . . . . .. . . . More

by Pjbaluyut
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you found us trustworthy and knowledgeable. Our team is committed to providing excellent service, and we look forward to assisting you in the future.

December 11, 2023

They were very kind and notified of previous recalls that had been missed. No hidden fees and was done in a timely manner. More

by Gisselle_salinas
Recommend Dealer
Yes
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team could assist you with recalls promptly and transparently. We appreciate your trust in our dealership. Drive safely!

December 11, 2023

Treating me like a Honda family great service and professionalism I would truly sanitize that day More

by oneducklarry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know his name
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're thrilled to have met your expectations and appreciate your trust in us. We can't wait to welcome you back for another exceptional experience.

December 11, 2023

I came in because my tire had a screw in it and wanted to have it repaired or replaced. From start to finish, I received kind, friendly service and though I was a walk-in, the replacement of my tire was comp More

by jgalang7712
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team could promptly assist you with your tire issue. Your satisfaction is our priority, and we appreciate your kind words!

December 11, 2023

Micheal was very professional and understood my problems and needs on my car, good job ! Tank you More

by ezemendygosb12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words, [Customer's Name]! We're delighted to hear that our team provided you with a professional and understanding experience. We appreciate your trust in our dealership!

December 10, 2023

Very good service. Service was done in a timely manner and very good communication. Service is always great. More

by isabelavila210
Recommend Dealer
Yes
Employees Worked With
Javier Pe}a
Report | Print
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our service. We appreciate your trust in our dealership and look forward to serving you again in the future.

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