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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,437 Reviews
Call Service Center (562) 888-5100

2,437 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 07, 2023

When I left after finishing my oil change the lights for my tire pressure turned on for all tires and I had to drive back to the dealership to get it resolved and wait again More

by Perezmegan36
Recommend Dealer
No
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about the inconvenience you experienced after your recent visit. We understand your time is valuable, and I apologize for any inconvenience caused. Our team is available to discuss your concerns at your convenience. Thank you for bringing it to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

December 07, 2023

Excellent Had good experience they make me feel home Had good experience they make me feel home and they clear all my doubts More

by Salas0620
Recommend Dealer
Yes
Employees Worked With
BRYAN SALAS
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team made you feel at home and addressed all your concerns. We appreciate your trust and look forward to serving you again in the future.

December 07, 2023

Good Miguel is very pleasant to deal with. Very helpful and courteous Explain things in a manner that you understand More

by finely_free2006
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Miguel provided you with a pleasant and helpful experience. Our team is committed to clear communication and ensuring your understanding throughout the process. We appreciate your feedback and look forward to assisting you in the future.

December 07, 2023

Very nice staff, job well done. Honda Norm Reeves has very kind staff, and they always do a very good job. More

by jandra
Recommend Dealer
Yes
Employees Worked With
Robert
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff at Honda Norm Reeves. We appreciate your support and look forward to serving you in the future.

December 07, 2023

They gave me a discount coupon for the oil change. It was a good deal! More

by alxdonis
Recommend Dealer
Yes
Employees Worked With
Joseph
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our oil change service and the discount coupon. We're delighted to hear that you found it to be a good deal, and we appreciate your business.

December 07, 2023

Every time I go it’s a hit or miss experience. I’ve had an issue with my car for a while and finally the last person that helped go it right. After spending more money on my car and going back and More

by Sal79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ar
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for any inconvenience you've experienced. We're glad to hear the last visit resolved your car issue. If there's anything else we can assist you with, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

December 06, 2023

Bryan was very helpful. My service was done in a timely manner. He was on top of making sure I was taken care of. More

by legolas8604
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing your positive experience! We're thrilled to hear that Bryan provided you with excellent service and ensured a timely completion. We appreciate your trust in our dealership.

December 06, 2023

Well not a good experience specially on the timeliness of schedules appointment I was quoted for B1 and 6 service and was given an amount due after the completion of service I end up paying more than what I More

by vernickd
Recommend Dealer
No
Employees Worked With
I have no issues with the service advisor my problem was they returned my car with with TPMS warning lighting up, should they check it first before returning my vehicle? I have a 9 am appointment and got my car back at 1:30 pm
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We regret any inconvenience with the timeliness and pricing of your recent service. Your feedback is important, and we'd like to discuss your concerns. Please reach out to our customer service team so we can assist you further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.co

Dec 11, 2023 -

vernickd responded

I've been coming to this dealership since 2014 and just came back this year for my wife CRV. Thing has changed, not checking on my car TPMS meter makes me think of what else did i miss and waiting time specially on appointment is worst. And more importantly i paid more than i expected. Anyway hope you improved to this areas of service.

December 06, 2023

Very helpful for my vehicle Excellent service Very helpful by vehicle ?? needs and going to need in the future More

by Emachado1204
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that our team could assist you with your vehicle needs. We look forward to continuing to provide excellent service for all your future automotive requirements.

December 06, 2023

Great service department Fast service and had the car ready when the time was promised More

by JRSalazar
Recommend Dealer
Yes
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Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our service department! We're delighted to hear that we met your expectations and had your car ready on time. We appreciate your business and look forward to serving you again in the future. Safe travels!

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