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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,372 Reviews
Call Service Center (562) 888-5100

2,372 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 21, 2023

He promised to take care of a faulty part in April 2024 and it is yet to be resolved More

by Rhondalknox
Recommend Dealer
No
Employees Worked With
Michael the manager
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We’re sorry to hear about your recent visit with us. Please contact us so that we can discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 19, 2023

Fast, efficient, and got it done in a timely manner to repair my vehicle quickly. More

by ggilbert317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your positive experience with our service! Providing fast and efficient vehicle repairs is our commitment to our valued customers. Thank you for choosing us!

November 19, 2023

Went in describing the issues i was having with my car. In the same day they were able to return my vehicle back to me diagnosing the issue and solving it. So satisfied with the team at Cerritos. More

by elyjose
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to have been able to promptly diagnose and resolve the issue with your car. Thank you for choosing Cerritos, and we're here for any future automotive needs you may have. Drive safely!

November 18, 2023

The service reps were prompt and efficient. My car took slightly longer than promised but they took me without an appointment so that was OK. More

by Nunya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our service reps were prompt and efficient. We appreciate your understanding about the slight delay, and we're always here to accommodate your needs, even without an appointment. Drive safely!

November 18, 2023

Service was on time vs a 3 hr wait in k look as oil change. More

by gamboia.val57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thank you for taking the time to share your feedback for our service department. We are glad to hear your service was on time and we will continue working to provide efficient services

November 18, 2023

I enjoy every visit. It never seems to ever disappoint me. Their staff is friendly, helpful and very kind. More

by Tanya.M.Guzman
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Nov 18, 2023 -

Tanya.M.Guzman responded

Every time I walk into Norm Reeves Honda in Cerritos to get my cars oil changes, I feel as if I am home. I feel comfortable as if I were home. Their staff is very attentive. Their service is outstanding and their prices are very affordable. Thank you Mr Miguel Cabrera for always servicing my cars. You are the true MVP, if it weren’t for you, I don’t know where my cars would stand. Thank you for your awesome help.

Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our service reps were prompt and efficient. We appreciate your understanding about the slight delay, and we're always here to accommodate your needs, even without an appointment. Drive safely!

November 18, 2023

Norm Reeves Honda has the best service advisors. They are honest and very thorough. I am always pleased with their work and the mechanics as well. More

by larry.liber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you're pleased with our service advisors and mechanics. Your satisfaction is our priority, and we look forward to continuing to provide you with top-notch automotive service. Drive safely!

November 17, 2023

Norm Reeves gave us excellent service and very courteous. My granddaughter took the car in and no pressure on repairs.thank you More

by Edward Ceja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, Norm! We're delighted to hear that you had an excellent experience with us. Your granddaughter's satisfaction is important to us, and we always aim for a pressure-free service. We appreciate your support!

November 17, 2023

Service representative and service technicians were great. But they neglected to clear the warning label about my tires so I had to come back again and have them clear that message. More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep and techs
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November 17, 2023

It was not the first time I experienced bad customer service. Not really, Mr. Manny. I was actually waiting for Manny, and a young woman walked to the station in front of me. A gentleman (don't remember More

by gustavovillarreal27
Recommend Dealer
No
Employees Worked With
Manny
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Nov 17, 2023 -

gustavovillarreal27 responded

This place has the worse customer service.

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