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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,372 Reviews
Call Service Center (562) 888-5100

2,372 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 05, 2023

I had a 7:40 appointment, my car sat for more than an hour and got it back in 2.5 hours.. You guys would be awesome if a turn around time for an oil change was better.. I can go to jiffy lube and be in a More

by omar-marin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but he was good
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the longer wait time you experienced during your recent visit. We appreciate your feedback, and we're constantly working to improve our service efficiency. Your input is valuable, and we'll strive to provide a quicker turnaround time for your future visits. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 04, 2023

Thank you so much Chandika de Silva . ..your Awesome you explained everything so clear to me and helped decide wat was best for me and treated me like family..so understanding. I LOVE MY More

by Joannmerino55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mozrat in finance department from Turkey. He is Awesome and he is very informative and helped me ..thank you
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're delighted to hear that Chandika provided you with excellent service and that you love your CRV 2024 Sport. We appreciate your recommendation and look forward to serving your family and friends in the future. Enjoy your new car!

November 04, 2023

Great service I was given updates on when my car will be ready and anything my car needed or didn't need More

by hernanliberato
Recommend Dealer
Yes
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! Keeping you informed and ensuring your car's needs are met is our top priority. Thank you for choosing us for your automotive service needs.

November 04, 2023

Excellent and very professional and exceptionally fast and when my next vehicle maintenance is due I will surely be back More

by Maryruvalcaba
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had an excellent and professional experience with us. We look forward to serving you again for your next vehicle maintenance.

November 04, 2023

Michael Barr did a top-notch job taking care of all my needs and requests ! More

by karinspruii22m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr service dept
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that Michael Barr provided top-notch service and met all your needs and requests. Customer satisfaction is our goal, and we appreciate your positive feedback. Thank you for choosing us!

November 04, 2023

Oil change service only and I have to wait 3 hours for my car. Unbelievable! I’m thinking to take my car somewhere else More

by ortegardsr6626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with the wait time for your oil change. Your time is valuable, and we appreciate your feedback. We'll work to improve our service efficiency to ensure a more timely experience in the future. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

Friendly, got me in fast, wasn’t happy with results. Told me nothing my wrong More

by claudiabrinkley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you weren't completely satisfied with your recent visit. We value your feedback and would like to learn more about your concerns. Please feel free to reach out to our team so we can address them properly. Thank you for your input. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

My car was not re set the way it should be and went home sorry More

by boop11742253
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service dept .?
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

Efficient and customer friendly… accomodating and informed customer of the details of the work. Will not hesitate to get the service again More

by Odie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you found our service efficient, customer-friendly, and informative. We look forward to serving you again in the future!

November 03, 2023

My car was completed and was parked in the lot but no one called or text me. I had to personally go ask for the keys. More

by mjperez5791450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We apologize for any inconvenience and will work to improve our communication in the future. Thank you for your feedback. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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