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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,401 Reviews

2,403 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 16, 2025

Service advisor good service i recomend to every body i Will recomend nice place to service More

by jonexespinozaster4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron Rodríguez
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your positive words truly make our day, and it’s wonderful to know that our service advisor, Aron Rodríguez, helped make your visit so satisfying. We’re honored to be part of your great car service experience and appreciate your recommendation. Thanks for choosing Norm Reeves Honda Cerritos!

March 15, 2025

I give this dealer a four stars because it has a good and fast service. More

by neillai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your four-star rating means a lot to us, and we’re delighted that you found our service both good and fast. Every bit of positive feedback motivates our team to keep delivering excellence. We look forward to serving you again at Norm Reeves Honda Cerritos.

March 15, 2025

Always attentive, even when we had to keep coming back several times because of tire pressure issues. Finally the issue was resolved. Thank you! More

by oceanmoment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your persistence and are glad that our team remained attentive, even with multiple visits regarding the tire pressure issue. It’s our goal to resolve concerns promptly, and we’re happy the problem was eventually sorted out. Thank you for your patience and for choosing us for your service needs.

March 14, 2025

Always great customer service and helpful Friendly attentive and honest with addressing issues with my vehicles More

by ida.rucker
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

All these positive adjective makes us so happy, Ida! We're pleased that you appreciated the hard work that Joseph provided to you. Please let us know what else we can do for you. Thank you!

March 14, 2025

The service was very good. Javier has very good customer skills. I will always return to get my car service at the Honda dealer. Thank you for your excellent service. More

by lindacatano
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for trusting Javier with your vehicle’s care, Linda! We’re committed to earning your loyalty through consistent, reliable service, which apparently Javier provides. We’ll see you next time you’re due for Honda maintenance, which you can schedule online!

March 14, 2025

The Norm Reeves Honda dealership employees are very professional and kind.They always provide me with excellent and prompt service. More

by maryhelensaenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your kind remarks about our professional and prompt service truly brighten our day. It’s rewarding to know that our team consistently meets your expectations every time you visit. We deeply appreciate your continued support of Norm Reeves Honda Cerritos.

March 14, 2025

Honda dealer worker did an awesome job, I would recommend people to your company, your co workers were excellent More

by patsyalvarez10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It’s great to hear that our dealership worker left such a positive impression and that you would recommend our services to others. Your endorsement of our team’s excellence motivates us to keep delivering outstanding service. Thank you for taking the time to share your experience.

March 14, 2025

Good dealership, lot of customers even on a raining Tuesday. However, the wait for an "express" oil change took 2.75 hours, too long. More

by wxlypee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your honest feedback and are glad that our team was helpful, though we do apologize for the wait. While we strive to keep our service efficient even on busy days, your comments highlight an opportunity for improvement. Thank you.

March 14, 2025

Leo Lazcano was great as an advisor and very friendly. According to my paper it stated that they inspected my tire pressure. But the following day my tire pressure light came on. Since it was late at nigh More

by tazukorni
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad Leo Lazcano left a positive impression with his friendly and professional advice during your visit. At the same time, we regret any inconvenience caused by the subsequent tire pressure concern and appreciate you sharing your experience with us. If you'd like to discuss this further, we're here to help. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 14, 2025

Need better customer service. Return phone calls or service providers answer phones when calling for status on vehicle More

by Sandlot522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We recognize the importance of timely communication and are always working to refine our processes so that customers feel fully informed. Your input is truly appreciated as we continuously strive to enhance our service. If you'd like to discuss your concerns further, please reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

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