Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,457 Reviews

2,457 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
November 15, 2023

Great My experience with the dealership was great quick service. My experience with the dealership was great, quick service, ten out of ten would come again. More

by Ashleyherrera8142
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Nov 17, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear you had a fantastic experience with us. We look forward to serving you again in the future.

November 14, 2023

The team is fun to work with and very knowledgeable. Jose and Jose helped us decide on a great 2024 CRV. More

by dc.silvera432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled that you had a great experience with Jose and Jose, and we hope you enjoy your new 2024 CRV. If you ever need anything in the future, don't hesitate to reach out. Drive safely!

November 14, 2023

Service was great but I asked to have a plastic piece of trim tightened around the rear right wheel and it was not done. Now I have to make an appointment to come back just to have it fixed More

by momstoy71134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez, service department
Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced with the trim. We appreciate your feedback, and we would like the opportunity to discuss this matter if you are willing. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 14, 2023

Went in for a battery change. Called ahead and said they had a replacement! Waited 2 hours only for them to take out my battery and tell me “oh sorry we don’t have it.” Thanks for More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced during your visit. We deeply value your time and will work to ensure you have a better experience next time. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 14, 2023

They did not screw the medal compartment onto my oil change correctly. The whole front of my car was scrapping. It was extremely unacceptable that this happened. I took my car back so this issue could b More

by molly.barcelos
Recommend Dealer
No
Employees Worked With
Trevor Rodriguez
Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced. We understand your frustration and assure you that it is our goal to provide the best service. We appreciate your input and hope to serve you better in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 14, 2023

He has great customer service skills and he always there to help if you have any questions he is the best customer service person More

by latishalewinson7940
Recommend Dealer
Yes
Employees Worked With
Trevor
Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're here to provide excellent customer service and assist with any questions you may have. We appreciate your support!

November 12, 2023

I appreciate your team service, they was extraordinarily. I hope you continue with this environment. Thank you More

by martha24125us
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Costumer service
Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're incredibly grateful for your kind words and thrilled to hear about your extraordinary experience with our team. Your hope for the continuation of this environment is at the heart of our commitment to service. Thank you for your feedback and support.

November 11, 2023

Good fast It's was very great friendly experience from the start to the end rate clerk very professional customer service thank you More

by betsypin
Recommend Dealer
Yes
Nov 11, 2023 -

betsypin responded

Verified

November 11, 2023

Aaron was great help. Would recommend him to anyone who is looking for help. Thank you More

by josea07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your positive experience with Aaron and appreciate your recommendation. Thank you for your kind words and for choosing our dealership for your needs.

November 11, 2023

I asked them to check if any other repairs were needed, they just send message with pictures of engine, without any explanation or prices. I asked then how much it would be to fix they couldn’t tell me. T More

by mimi27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
pretty much every one at the service department, no one there knows anything
Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that your experience did not meet your expectations in terms of communication and clarity. We value your feedback and are dedicated to improving our service to ensure a more informative and helpful experience for all our customers. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

...
214
...