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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,376 Reviews
Call Service Center (562) 888-5100

2,376 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 17, 2023

Nice dealer and Excelent costumer service I would like to say thank you to Aaron More

by marthie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez from Service Department
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome, and thank you for taking the time to express your appreciation for our dealership and Aaron's excellent customer service. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!

October 17, 2023

Hello my experience at Norm Reeves Honda Superstore Cerritos was very pleasant one I was there with my wife and daughter and we used the time to fellowship and took a shuttle bus to the mall to do some More

by Ruben
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan ortiz
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and are thrilled to hear about your pleasant experience at Norm Reeves Honda Superstore in Cerritos. It's our pleasure to provide excellent service to you and your family. If you ever need any more assistance or have further questions in the future, please don't hesitate to reach out. Thank you for your support!

October 17, 2023

This dealer is efficient, customer friendly and prompt at communicating when the vehicle is ready. Thank you! More

by Ogawasans
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear that you had an efficient and customer-friendly experience with us. Our team strives to keep our customers informed and provide prompt service. If you have any more needs or questions in the future, please don't hesitate to reach out. We appreciate your business!

October 16, 2023

I do like the services I received I will go back, will recommend it to my friends More

by Abed
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your automotive needs, and we appreciate your recommendation to your friends. We look forward to serving you again in the future.

October 15, 2023

Great service. Not too long of a wait. Let me know other dealer didn’t upload the recall work that was completed. More

by michelle.gran22t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with them
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Oct 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us. We're pleased to hear that you received great service with a reasonable wait time. Identifying and addressing recall work is crucial, and we appreciate your trust in our dealership to ensure your vehicle's safety and maintenance. If you have any more concerns or questions in the future, please feel free to reach out. We're here to assist you.

October 14, 2023

I was in and out with reasonable time with no appointment. I will definitely keep coming back to do my service here! Advisors were very sweet and informative! More

by stephy_0518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Oct 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had a prompt and pleasant service experience with us, even without an appointment. Our team is committed to providing excellent service, and we appreciate your loyalty. Thank you for choosing us, and we look forward to assisting you with your future service needs.

October 14, 2023

The dealer kept me informed of all the was happening while my car was being serviced More

by Dolores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Oct 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to know that you were well-informed throughout the servicing of your car. Communication is essential to us, and we aim to keep our customers updated on the progress of their service. Thank you for choosing us, and if you have any more needs or questions in the future, please feel free to reach out. We're here to assist you.

October 14, 2023

The service people are very helpful and nice. The place is clean and the service was great. More

by barbie2frosty@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service advisor was Ruben Marquez
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Oct 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words about our helpful and friendly service team. Maintaining a clean and welcoming environment for our customers is important to us, and we're delighted that you had a great experience with our service. Thank you for choosing us, and if you ever need assistance in the future, please don't hesitate to reach out. We're here to serve you.

October 13, 2023

I took my vehicle just for transmission oil change and they returned to me my vehicle with oil all over my engine covers and bottom More

by lauraeherrera1233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with your vehicle's transmission oil change. This is not the level of service we aim to provide. Please reach out to our service department so that we can address and resolve this issue promptly. Your satisfaction is important to us, and we appreciate your feedback. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 13, 2023

Service person was amazing not like the other rude people. He was kind and Knowledgeable More

by onnioboyyzz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our service team provided you with a positive and knowledgeable experience. At our dealership, we strive to ensure excellent customer service, and your feedback is greatly appreciated. Thank you for choosing us, and we look forward to serving you again in the future.

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