Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
2,457 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
Great My experience with the dealership was great quick service. My experience with the dealership was great, quick service, ten out of ten would come again. service. My experience with the dealership was great, quick service, ten out of ten would come again. More
The team is fun to work with and very knowledgeable. Jose and Jose helped us decide on a great 2024 CRV. Jose and Jose helped us decide on a great 2024 CRV. More
Service was great but I asked to have a plastic piece of trim tightened around the rear right wheel and it was not done. Now I have to make an appointment to come back just to have it fixed trim tightened around the rear right wheel and it was not done. Now I have to make an appointment to come back just to have it fixed More
Went in for a battery change. Called ahead and said they had a replacement! Waited 2 hours only for them to take out my battery and tell me “oh sorry we don’t have it.” Thanks for Called ahead and said they had a replacement! Waited 2 hours only for them to take out my battery and tell me “oh sorry we don’t have it.” Thanks for wasting my time!! More
They did not screw the medal compartment onto my oil change correctly. The whole front of my car was scrapping. It was extremely unacceptable that this happened. I took my car back so this issue could b change correctly. The whole front of my car was scrapping. It was extremely unacceptable that this happened. I took my car back so this issue could be fixed. When I received my invoice they wrote down that this visit was for a ' break inspection' not that the metal compartment was literally out and loose. How do I know if this causes issues in the future that I won't have to pay for it? I am unable to have proof of what happened because they wrote something completely xx on the invoice sheet. On the same day I took my vehicle at the end of the visit Trevor also told me to ' give him a good rating or it would be awkward next time' I totally would've if he didn't xx the invoice sheet and write exactly what happened instead of trying to cover it up. More
I asked them to check if any other repairs were needed, they just send message with pictures of engine, without any explanation or prices. I asked then how much it would be to fix they couldn’t tell me. T they just send message with pictures of engine, without any explanation or prices. I asked then how much it would be to fix they couldn’t tell me. They couldn’t tell or explain anything, if it needed to be done right away or if it can wait. What am I gonna do looking at pictures of an engine. What I’m going to do is take those pictures to another shop and have it done with them. More