Norm Reeves Honda Superstore Cerritos - Service Center

George Juarez took care of our vehicle concerns. Outstanding Norm Reeves Honda took very good care of our 2020 Honda Pilot. Outstanding Norm Reeves Honda took very good care of our 2020 Honda Pilot. More

Everyone was friendly and eager to help. Technically, the services were great. Two issues: (1) tires weren't calibrated and (2) they forgot to replace the tire hose cap on one of my tires. H Technically, the services were great. Two issues: (1) tires weren't calibrated and (2) they forgot to replace the tire hose cap on one of my tires. Had to go back and have these issues taken care of. Once done, everything was fine. Just inconvenient. More

Always a pleasure going to Norm Reeves Honda Superstore Cerritos Service was thorough and informative Cerritos Service was thorough and informative More

I liked that there was communication throughout the process. It made things easy. Transparency was great. process. It made things easy. Transparency was great. More

Excellent He was very helpful Took the time to explain everything and answer all my questions with detail everything and answer all my questions with detail More

Service work was fine. I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged fo I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged for a rental car but the customer service experience was depended on my intervention. No one at any time advised me of the delay. When I looked for my service advisor he was at lunch. Normally, I am used to excellent service from Norm Reeves but today it missed the mark by quite a bit. More

Besides waiting in the lobby for 5 hours instead of giving me a rental it’s was good giving me a rental it’s was good More

I love going to this dealer and getting my car serviced. The customer service is great. Mike Vasquez and other team members are always very nice The customer service is great. Mike Vasquez and other team members are always very nice More

Great experience and Service. Service Job was completed on time as Service advisor promised. . Very satisfied. Service Job was completed on time as Service advisor promised. . Very satisfied. More

Leo Lazcano best customer service. He provided well information and was on top of what my car needs. He provided well information and was on top of what my car needs. More