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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,401 Reviews
Call Service Center (562) 888-5100

2,401 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 13, 2025

Ramiro was an awesome guy that took care of our first oil change and was able to get us out quickly More

by linayescass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro
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Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so delighted that your first oil change for your Honda went so well with Ramiro's help! These types of maintenance tasks can prevent major issues from occurring. Stick with us, and we'll make sure that your car runs well for the long haul. Thanks so much!

March 12, 2025

Excelente atencion y servicio rapido , quede muy satisfecho con el trabajo que le hicieron a mi vehiculo . More

by rcardozo0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Mar 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Gracias por tu reseña de cinco estrellas! Nos alegra haber podido satisfacer tus necesidades de servicio para tu Honda. Nuestro equipo de servicio estará aquí siempre que tu vehículo necesite atención. ¡Nos vemos la próxima vez! Si tienes amigos o familiares que busquen un servicio de confianza, estaríamos encantados de ayudarles también.

March 10, 2025

I was told that a belt needed to be changed in order to get rid of a noise my engine is making. After replacing the belt, they said I needed another belt, then the A/c Condenser needed to be replaced to ge More

by cynthiakblakes68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't have that info
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Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback, Cynthia. We’re disappointed to hear your visit for your belt replacements, A/C condenser replacements, and water pump kit didn’t meet expectations, and we’d love the opportunity to make things right. Please reach out so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 10, 2025

Mike has always been awesome in taking care of us. He's very professional & courteous. More

by mecanofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike (service dept)
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Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear that you've stuck with Mike for service! Thank you for highlighting his dedication. If you want to request him again, we will be happy to accommodate you.

March 10, 2025

Super professional, great service, and everyone has a great attitude! A great waiting lobby as well! More

by alinoagulairze1551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Juarez
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Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We love this review! It makes us feel like we're doing everything right, and we appreciate the feedback. When you're ready for another appointment, we welcome you to return. Thanks so much!

March 08, 2025

This dealership makes their customers feel so comfortable leaving there car in very good hands. More

by JZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Romero
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Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear! We aim to make everyone who enters our doors to feel comfortable and reassured when leaving their cars for service. Thanks for letting us know, and remember to check out our service specials before you stop by!

March 08, 2025

Great customer service from Norm Reeves Honda team clean area no complains from our advisor More

by ortiz.cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your review! We’re glad we could meet your service needs for your Honda. Our team is here whenever your vehicle needs care—see you next time! Be sure to schedule your next appointment online.

March 08, 2025

It was very good experience, nice people the service is good and fast. The waiting area is large enough. More

by v3rcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for trusting us with your Honda’s care! We’re committed to earning your loyalty through consistent, reliable service with a staff that wants you to be happy. We’ll see you next time you’re due for maintenance!

March 08, 2025

kind, gentle, helped me at all times, honest at all times It was a good service More

by Matiasjose2010
Recommend Dealer
Yes
Employees Worked With
Javier Peña
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Mar 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback, Jose! We’re glad we could make your service experience helpful and transparent. We look forward to helping you with all your future maintenance needs for your Honda!

March 07, 2025

Everything was done in a professional and courteous manner. Julie Canales was very helpful throughout the whole process. She informed me of the process that was going to be used to fix my car, and she More

by sebas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Report | Print
Mar 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Julie will be thrilled to see her work noticed by great customers like you! We're happy that your Honda service visit went so well and look forward to working with you again. If you need to make an appointment for a future visit, you can book it online. Thank you!

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