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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,329 Reviews

2,329 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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February 09, 2025

Norm Reeves Honda Supercenter Cerritos made the process of buying my first car super easy! Everyone was really nice and very attentive. More

by sesanto16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramzi
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new car! We're excited to read that it was an overall amazing experience. When you're ready for your first service appointment, our staff will be more than happy to accommodate you. Thank you!

February 09, 2025

Very satisfied and pleased with the service. Trevor was very professional & kind. I will return when needed. More

by pookersmom571d2s86117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a great service visit! We're happy that Trevor could be such a big help. If you'd like to request him once again, please feel free to do so. Thank you!

February 09, 2025

The service was very good. Setting up the appointment was easy. My recall was done the same time as my service. More

by terrillherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor.
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's sounds great, Terrill! We're pleased that you found it easy to make an appointment, and you not only received routine maintenance but also a recall repair. If you need anything else, you know where to find us. Thank you!

February 08, 2025

Norm Reeves Honda has a great Service department! Julie Canales it’s always very friendly and attentive to my needs. More

by go.kings11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review! We appreciate your positive feedback on Julie's service and hope that we can work with you again. If you'd like to request Julie again, just let us know. Thank you!

February 07, 2025

Mazen was the best, he found out our needs and filled them, we were looking at one car but after listening to what we needed it for he sold us something way better than what we thought we needed. The fin More

by fasteddie85000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Eddie! We're glad that Mazen could fulfill your needs and help you find the right car for your needs. Thanks for telling us, and we hope you enjoy your new ride! Feel free to schedule your first service appointment online.

February 06, 2025

Mechanic messed up my hood springs , they were nocked down and just left like that , very unprofessional. Will go back Tom Carson Honda More

by oscartt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Feb 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to make things right with your car and the alleged damage to the hood of your Honda, Oscar. Please give us a call or contact us through e-mail so that we can resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 06, 2025

I waiting about almost 5 hours to get the recall with an appointment, everything you need to pay for the refreshments. Only positive was the comfortable seats to wait! More

by Gladyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny sanchez
Feb 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration in waiting for five hours for your recall repair, Gladys. We'd like to learn more so that we can troubleshoot what caused the delays. Please contact us so that we can discuss these issues in more detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 06, 2025

Never an appointment usually in and out in a couple of hours. All are polite and courteous and helpful. More

by emartinezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. oil change
Feb 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so great to read that you can get in and out for a Honda service visit! Our techs try to be efficient as well as friendly and helpful Thanks for noticing! Remember that you can opt for Express Service if you haven't already.

February 05, 2025

This is my first time bringing my car to get service and this wont be my last thanks to the great customer service that was provided by Oscar Ortega. He is a great service advisor making sure to go into det More

by jalcala833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review! We rate it a 10/10 also. Thanks for putting your trust in Oscar and feel free to request him next time! See you soon and welcome to our dealership.

February 05, 2025

Miguel was professional and explained everything well to me. The repair was quick and I truly appreciated the loaner car. More

by lao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that you could take advantage of our loaner cars and received an efficient repair, Lao! We will pass these compliments on to Miguel. Make sure that you take advantage of other perks next time such as our service specials. Thank you!

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