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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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February 05, 2025

This is my first time bringing my car to get service and this wont be my last thanks to the great customer service that was provided by Oscar Ortega. He is a great service advisor making sure to go into det More

by jalcala833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review! We rate it a 10/10 also. Thanks for putting your trust in Oscar and feel free to request him next time! See you soon and welcome to our dealership.

February 05, 2025

Miguel was professional and explained everything well to me. The repair was quick and I truly appreciated the loaner car. More

by lao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that you could take advantage of our loaner cars and received an efficient repair, Lao! We will pass these compliments on to Miguel. Make sure that you take advantage of other perks next time such as our service specials. Thank you!

February 04, 2025

My first time at your service department. Experience was ok. I have 2 Hondas. I asked my advisor about when I would need to bring in the new prologue as I wasn’t sure what regulars services a More

by Honda Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barr
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned that you did not receive the information about your Honda Prologue that you needed. To get your questions answered regarding EV service, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 04, 2025

Always nice and friendly. They complete all services needed and my truck runs great! I have confidence that they did all the work that was necessary and required! More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that your truck always receives the service it needs from our service team, Marlene! This type of feedback makes us confident that we're providing the right kind of service to our customers. Thanks so much, and remember that we also have Express Service if you're in a rush!

February 04, 2025

The dealers was able to schedule a visit on the same day and took care rear brakes in 2 hours. Great service all around from beginning to end. More

by Gerald Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's awesome to read, Gerald! What a relief that your brakes could be fixed to keep you safe on the road. All in one day--we're happy. Thanks for sharing, and we'll be here when you need us again!

February 04, 2025

Courteous and know what they are doing. Keep up the great service. Thank you Juli More

by chezaban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales -excellent
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your service visit for your Honda was up to your expectations! We will let Julie know about your satisfaction. Thanks so much, and feel free to schedule your next visit online!

February 04, 2025

Great customer service and location. Much appreciated taking care of my car and my car service needs. More

by acguardado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you! Thanks for bringing your car in for service. We hope to partner with you for many miles and years to come. See you next time!

January 30, 2025

The service department provides excellent service but your lines are long. This is the I could give a perfect five-star score. More

by les_brown101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your recent service visit for your Honda, Les. Your feedback will help us to improve our services, including finding out how to reduce the delays in receiving service. We do have an Express Service program if you're in a rush. Thanks for sticking with us, and we hope to provide you with a five-star experience next time!

January 30, 2025

Our experience with the technicians and the rest of the team has always been a wonderful experience explain everything to the detail and fast service, very happy More

by Analy
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz service department
Jan 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We value your loyalty! It's so nice to hear that you've had such good experiences with our service team. Thanks so much, and please let us know what else we can do for you!

January 30, 2025

I found it’s better to go get service after lunch time. I didn’t wait that long for my oil change. The service is great and I will continue to come here for my car services. More

by arafit1505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jan 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you sticking with us and discovering the best time to schedule Honda service! Thanks so much for giving us your business, and we hope to serve you in the future. Remember that you can schedule your appointment online when it's convenient for you.

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