Norm Reeves Honda Superstore Cerritos - Service Center

Good afternoon, I just wanted to let you know that Norm Reeves Honda has done an excellent job in keeping my vehicle in tip top working condition. I would recommend this dealership to friends and family. Reeves Honda has done an excellent job in keeping my vehicle in tip top working condition. I would recommend this dealership to friends and family. More

Recall repair seems to be okay. It’s the rest that gets the rating 1. Start button and brake button were greasy. 2. Got in car. AC was full blast at 55 degrees . Who does that?? It’s the rest that gets the rating 1. Start button and brake button were greasy. 2. Got in car. AC was full blast at 55 degrees . Who does that?? 3.i am still trying to readjust my seat to original settings. 4. Car promised by 1 pm. Got it at 3. Called at1. Service rep was supposed to call me back but never did. More

Very good and fast service! Needed the car before 4pm, they finished an hour early! Needed the car before 4pm, they finished an hour early! More

I've had my '24 Accord Hybrid servced twice at this dealership. The service dept. has impressed me both times. Very customer focused and they get things done timely and as promised. dealership. The service dept. has impressed me both times. Very customer focused and they get things done timely and as promised. More

Great work. Julie is great. .well informed and good advice from her. I trust her judgement and knowledge Julie is great. .well informed and good advice from her. I trust her judgement and knowledge More

Very busy, well staffed, met estimated times of service. Note I did not have an appointment. Service item missed, I figured it out later when Re read manual at home, no big issue. Note I did not have an appointment. Service item missed, I figured it out later when Re read manual at home, no big issue. More

Excellent communication,ontime service and delivery. Great coordination. Liked the way he is explained the process. Great coordination. Liked the way he is explained the process. More

I took my car in for a tire repair & had the worst experience one could ever receive! After picking up my car I noticed that my the rim that was suppose to be fixed technically was repaired but looked experience one could ever receive! After picking up my car I noticed that my the rim that was suppose to be fixed technically was repaired but looked like half of it was painted mat black so I was given my rim back being two different colors (half glossy / half mat) I was very frustrated because the people that fixed it only work certain days during the week & its hard to get out of work to be taking my car! So I called the dealer to inform them about my issue Oscar was off so the Manager Michael was the one who took my phone call! He told me I could take my car in the following Tuesday to be fixed! Once I brought it in Oscar came to greet me and he already had an I don’t care attitude and it didn’t not sit well with me because when I purchased the tire / rim protection I was told I could take it to any Honda and it will be fixed! So he told me there wasn’t anything they could do for me and that it was on the insurance policy that texture and color didn’t have to match! I called the insurance company and they told me that it was just common sense that they’d fix the rim the correct way! Oscar & Michael sent me to Honda in Long Beach bc that’s where I purchased my car and the advisors at that Honda were very shocked at how they treated me and also told me it was common sense that they’d do what was correct. However due to my claim being at the Honda in Cerritos there wasn’t anything that the Honda dealer could do for me so those advisors advised to take it back to Cerritos. I ended up just leaving to work because I know that the manager nor the employee cared about how unsatisfied I was with the job that they did and with their xxxxty service! I was there a total of 3 times and not one person was friendly! These protection plans are pretty darn expensive to be treated this way, but since it doesn’t come out of their pocket they clearly do not care! It was unprofessional, I have never experienced such bad service at a Honda dealer! More

My service advisor, Leon, was awesome. Also the mechanics and the manager were great. Very happy with the service. Thx. Also the mechanics and the manager were great. Very happy with the service. Thx. More

The team at Norm Reeves Honda go out of their way to make sure that their customers are taken care of. They are very knowledgeable, not only in their cars, but cars in general and their prices are reasonable sure that their customers are taken care of. They are very knowledgeable, not only in their cars, but cars in general and their prices are reasonable. More