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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 29, 2025

Coming to this location I have the best advisor and best service. All my questions are always answered More

by lopez_nat127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
Report | Print
Jan 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That makes us so happy that you've had such great experiences with our service advisor and the service that your Honda received! It's our goal to satisfy customers and make sure that they're well-informed. Thanks for choosing us, and remember that we also have Express Service if you're in a rush!

January 28, 2025

It was straight forward and Manny Sanchez was an amazing help he guided me the whole way. More

by victorlopez677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

This review of your Honda service visit makes us happy, Victor! It means that we're providing quality service and Manny demonstrated that for us. Thanks for stopping by, and feel free to schedule your next visit online!

January 28, 2025

It was a good experience, the dealer was so nice and approachable, excellent service provided by the first man that we spoke with. More

by Javier Esaú
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we wish to provide to our customers, Javier! We're pleased that you and your Honda received the treatment that you deserved. Thanks so much for stopping by, and we hope to see you at a future appointment! Before you see us again, check out our service specials.

January 28, 2025

Paid for oil change, all around inspection as soon as I drove off I had no windshield washer fluid two of my tires needed air I believe I did not get the service I paid for. As for the person who helped me More

by LVAgabrielmj23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert González
Report | Print
Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you bringing up this matter to our attention. We take service seriously, and we're disappointed that your service visit for your Honda wasn't up to your expectations. These are issues that we will need to address with our service team. If you'd like to speak to a dealership representative, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 28, 2025

Pleasant experience. Service writer was polite and friendly. Took care of my car and her follow up was perfect. More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juley
Report | Print
Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like an awesome service visit for your Honda, Robbie! We appreciate you letting us know, and we hope to see you at a future visit. Feel free to schedule it online. Thank you!

January 28, 2025

You make an appointment and you have to wait way too long to have your service completed. They send you text that your car has had service completed and it’s all wrong they hadn’t done anything. Not pleased More

by nyjeitts69_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not deal with anyone in these departments
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Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration in waiting a while for your service appointment. We'd like to learn more about your disatisfaction regarding your service visit so that we can iron out any issues that you've been experiencing. This will help us to make improvements and provide customers like you with a five-star experience. Please contact our dealership at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 28, 2025

The service was good. The technician introduced himself in the begining, but I had hoped to speak to him after the service. I wanted to ask what I should be keeping an eye More

by dcsaaturn32x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael barr
Report | Print
Jan 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you letting us know abour your Honda service experience. We will address these issues to make sure that customers like you will give you all the information that you need to plan for your next service visit. Thanks so much, and we hope to see you next time!

January 28, 2025

The service was very good, faster than most other dealer shops that I’ve been to. More

by Vperales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez, service center
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Jan 29, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear! We're here to provide fast and efficient service for your Honda or other trusted vehicle. It makes us happy to know what we're right on track. Thanks so much, and feel free to schedule your next appointment online!

January 28, 2025

Too cold in the waiting room, also not very comfortable. Over all my experience was good. I would like to see more diversity in the employee's in the service department. More

by b.belson64
Recommend Dealer
Yes
Employees Worked With
Leo, he's awesome
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Jan 29, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We value customer feedback, and thank you for providing it to us. We will take your recommendations into consideration and work on making improvements where necessary. Thanks again, and we hope to serve you at a future date.

January 28, 2025

Great customer service from Robert Gonzales. Made me feel like a valued customer. I would recommend him to my family and friends More

by ibarra.ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Report | Print
Jan 29, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Ricky! We appreciate the positive feedback for Robert and that he made you feel valued as a customer. That's our aim, and we're glad that we reached that goal. Thanks for the recommendation, and we hope to work with you again! Make your next visit even better by taking advantage of our service specials.

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