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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 01, 2025

I went to do my service on my car without an appointment. They were quick and they had great customer service. More

by lelilopez22917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's awesome that we could squeeze you in for a service appointment for your Honda! We understand that sometimes you may overlook that it's time for a routine maintenance task or you're pressed for time when it comes to regular service. Remember that we have a dedicated program for Express Service so we'll be there for you when you need it. Thanks for trusting us, and we'll see you in the future!

January 01, 2025

The Honda service center is very optimized for quick drop offs, the team is very friendly and service-oriented, with offered transportation to home or local amenities within the vicinity, and the lot is alwa More

by Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to promote our dealership! We want your service experience to be convenient and efficient, no matter the level of service that you need for your Honda Civic. Thank you for sharing your experience because this will help inform others about what we can do for them and their Hondas! See you next time!

December 31, 2024

It was a great service I recommend going to do the service there with u guys More

by Miguelzuno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks, Miguel! We appreciate your positive feedback for our service team and look forward to helping you maintain your vehicle for many miles to come.

December 31, 2024

It took more than 3 hours with appointment and the advisor was not friendly. Tks More

by janetmheavenn
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Auto mechanic service
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you giving us the heads up about the delays in service, Janet. These issues will be addressed with our service team so that we can speed up the time it takes to cover the appointments we've scheduled. We apologize for the inconvenience and hope that you will consider trying us out again in the future. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 31, 2024

Leo was very helpful kind and went above and beyond! My car was done at the time he said when I dropped it off! Definitely will be having him as my advisor from now on More

by Stephanie Luna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Leo will be very happy to hear this, Stephanie! We know that all our service crew members do their best to provide top-rated service. We're glad that Leo could help you out, and we'll be thrilled to see you again. Thank you!

December 31, 2024

Service Team is very helpful. Rubén is always a pleasure to deal with. Great customer service! More

by Alfonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubén in Service.
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you returning to us for service, Alfonso! We're happy that Ruben provides the service for your Honda that ensures that you're staying solid on the road. Remember to check out our service specials for extra savings! Thank you, and we hope to see you in the future!

December 30, 2024

Good service, helpful staff and car maintenance was done in good time. Would like more information about future repairs More

by Blanca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Report | Print
Dec 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Blanca. Thank you for the 5-star rating on your recent maintenance visit. At Norm Reeves Honda Cerritos, we love to help customers with their service, so that they can stay on the road for a long time coming. The next time you need service, we hope you'll check out our online scheduling tool for an efficient way to make an appointment. Take care!

December 30, 2024

Service agents commit to getting back to you in certain time but they don’t. I have had this experience with your agents since I start utilizing your center rather than the dealership I bought my car from… More

by seemmmohassibii1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
I rather not
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Dec 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we'd like to learn more about your experience, so that we can help. Please contact me to discuss your recent visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 29, 2024

Very busy, sloppy work. I’m been coming here since 1998 and it makes me sad to think I have to go somewhere else. I’m just not satisfied. More

by allou72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t think I’ve worked with any of these people.
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Dec 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry to hear that you were disappointed by your recent experience. I'd like to discuss what happened with you in more depth and identify a potential solution. Please reach out at your earliest convenience. Thank you, and we hope to regain your trust. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 27, 2024

On time for the service and accommodating. You can refer them for their good service. More

by Mary Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Mary Ann, we appreciate this feedback on your service visit! Our service team takes pride in keeping your vehicle in top shape. We’re glad we could make the process smooth and efficient for you!

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