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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,405 Reviews
Call Service Center (562) 888-5100

2,405 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 03, 2024

Third time that I was there for the same reason, spent 3 hours and no fix the problem ,bad customer service bad dealer More

by aipalaciooosli76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Dec 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since we value customer feedback to improve our services, we'd like to find out more about your service visit for your Honda. That way, we can provide you and other customers with a five-star experience. Please contact us when it is convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 03, 2024

Great customer service. The people are very friendly and very attentive. Had a good experience. More

by guevarasteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor george
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Dec 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to read your review, Steve! Thanks for letting us know about your successful service visit for your Ford. We hope to see you again! Feel free to use our online scheduling for even more convenience.

December 03, 2024

Great customer service! Anthony Ortiz is reliable, honest and fast on responses and services.thank you! More

by mike mosley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Dec 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your Honda received the treatment it deserved from Anthony, Mike! Thanks for bringing your car by, and we will be pleased to support you once again!

December 02, 2024

I brought pilot in because it was pulling to left of road which would mean wheel alinement was out. They didn't resolve problem. I had also had problem in pass with paint. Wouldn't go back again. Will go More

by tacclinton
Recommend Dealer
No
Employees Worked With
Not sure of name now, but gentle man was n
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on the service you received for your Honda Pilot. This is not the type of service we pride ourselves on and will be addressing these issues with our service team. If you choose to return in the future, we hope to provide you with a five-star experience. Please contact us if you have any further questions. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 30, 2024

I had appointment at 11am, but they did not check the car till 4 pm and then they said I have to come back next week for the part More

by Lj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Srrvice
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for providing us feedback on your service visit for your Honda. We will need to investigate the delays that you experienced and see what may need improvement in our processes. Please contact us so that we can resolve the issues that your Honda is experiencing and get the right part for your car. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 30, 2024

Unfortunately I was here and a replacement was needed, but under warranty so I wasn’t out of pocket More

by cheryceswancyyy46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie,Canales
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that your Honda replacement was covered under the warranty! That must have been a sigh of relief so that you could get back on the road with ease. Thanks so much, and we hope to see you again!

November 29, 2024

Jonathan is a good person and he helps you very well and explains to you what the solution is to fix your car. More

by ruizcesareduardo00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback is what we like to hear about our employees, including Jonathan! We're pleased that he took the time to explain the services that your Honda needed and what will be done. Thank you for sharing, and we hope to see you at a future date!

November 29, 2024

Great customer service . Good experience . I appreciate that . Shows the effort they put into their team More

by jessicareyes562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Jessica! Our service team tries their best to support all our customers, and we're happy that you experienced that at our dealership. Thanks so much, and please let us know when your Honda is ready for the next service appointment!

November 29, 2024

Very helpful. ..very happy with the service...went out his way to resolve some of the recall problems with the car...I really restored my trust on the service after More

by caryh.peralta@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph vargas,
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so pleased that we could provide you with trusted and professional service when your Honda needed repairs for a recall, Cary! Thank you for putting your trust in us, and we look forward to working with you again.

November 29, 2024

You always do great work on my car feels great when i get it back will countinue getting my car fixed at the superstore always thank you More

by Dolores deleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Dolores! We pride ourselves on efficient, quality service so that customers like you can get back on the road safely and with confidence. Feel free to reach out if you need anything else. Thank you!

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