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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,321 Reviews

2,321 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 30, 2024

very friendly and nice to the customer although service can be slower than what was promised but still reasonable More

by omhibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jerry gonzalez
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback, omhibson, and will address the delays you experienced with our service team! Thanks for coming by, and we're happy that your experience was so pleasant. Hope to see you soon!

October 30, 2024

I took my car for service oil change and tire rotation I got my car and left. Half way home I got a sensor turned on indicating low tire pressure. More

by patty6929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We can understand how frustrating it is to return home after service for your car and the tire pressure light turns on, Patty. Please contact us so that we can take care of this. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 29, 2024

From the time I got to my appointment customer service was friendly fast and fabulous. Thank you :) More

by joanmacias20425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a great service visit for your Honda, Joan! Thanks for the kind words, and we hope to serve you again.

October 29, 2024

Very good service and excelent attention, fast service and comminication was also good and delivery on time More

by dalonsosan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we pride ourselves on providing to our customers, dalonsosan! We're glad that's the experience you were given. Please let us know what we can do for you and your Honda next time. Thank you!

October 29, 2024

My service technician was amazing, fast and efficient. I was in and out in two hours. He explained everything well and I left with no questions and an understanding of my service More

by marlene.guillermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Two hours for a thorough Honda service appointment sounds excellent, Marlene! We appreciate your comments and will pass them on to Oscar. Thanks so much, and we can't wait to help you again!

October 29, 2024

Worse experience Iva head and I have been getting my car service for 10 years here now. First time being dissatisfied More

by Jocelyn0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie canales
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since you've been a valued customer for 10 years, Jocelyn, we're concerned that you were dissatisfied with the service that your Honda received. We'd like to learn the issues that you encountered so that we can serve you better. Please contact us with your concerns. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 29, 2024

Excellent service! Julie helped us resolve the recall issue in record speed on our rentals, and we were back on the road in no time! Thank you for wonderful service! More

by ascensioncars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Report | Print
Oct 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that you're back in business, ascension cars! We appreciate the positive feedback for Julie in resolving the recall issues. Thanks so much for letting us know, and we're here when you need us.

October 29, 2024

Thank you Oscar for all of your help with my Van. I really appreciate your hard work. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that your van is back in shape with the help of Oscar, Robert! Thanks for sharing, and make sure you check out our service specials before you make your next service appointment.

October 28, 2024

Great service very professional I couldn’t ask for a better service rep. Would recommend to other friends. More

by m_gvlleses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your service visit for your Honda went so well, m_gvlleses! Thanks for recommending us to your friends, and we hope to work with you again.

October 28, 2024

Inside deep scratches when seat was getting fix. They don't think they should fix their mistake. More

by mfjohanson04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sevice Dept. Jonathan
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned to read that your seat wasn't in the condition you expected after your Honda service visit, mfjohanson04. To resolve any outstanding issues, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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