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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,345 Reviews

2,345 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 14, 2024

I have been taking my car to this dealership since I bought it there in 2014. They have answered all my concerns and questions about the need for repairs. The work force is polite and friendly. I want t More

by MHNSN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I cannot remember back to fourteen years. Everyone is polite and nice.
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so pleased to hear about your 5-star experience! Don't hesitate to reach out if you need anything else.

October 13, 2024

Norm Reeves Honda has the worst dealership service departments. Service reps are extremely rude. Plus sales dept has similar issues. Not sure what Norm Reeves is telling the service reps and sales peo More

by sy_murad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devon Fields
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember names, but recognize by face
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are saddened to hear about your experience at our dealership and would like to learn more from you at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 13, 2024

I’ve been multiple times for tire pressure and they did nothing. I went to the one in Buena Park and they fixed it the first time I went. More

by Zay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We regret to hear about your experience with our service center and would like to learn more about your experience. Please contact us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 12, 2024

Awesome place friendly people needcti get my car properly working and this guy's do that for me. More

by Mingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darell
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re grateful for your great review! Looking forward to seeing you again.

October 12, 2024

Miguel is helpful , i appreciate that he helped me and did service, see n you More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to leave your rating! We’re always here if you need us.

October 12, 2024

Dependable, reliable service. Not only for scheduled appointments, but when emergencies arise as well. Very satisfied! More

by jlswinnn22ey312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind feedback! It's great to know we met your expectations. Please don't hesitate to reach out if you need anything.

October 12, 2024

Good service good people great attention to people coming in for service good clean service area. More

by briclktinahrmevic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review is greatly appreciated! Please let us know if we can assist you further.

October 12, 2024

My experience was amazing at the service center. My vehicle was completed earlier than I was told. Friendly and helpful staff as well. Thanks More

by sparkiewilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your excellent review! We look forward to your next visit.

October 11, 2024

Joseph Vargas from Cerritos Honda always helps me with kindness & great energy. I always look forward in getting help from him. More

by gullianoz72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Varges
Oct 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your satisfaction is our priority! Thank you for the 5-star rating, and we look forward to seeing you again.

October 11, 2024

This dealer has always taken care of me making sure im out at the time they provide. I always look for Ramiro because of his customer service is the best. Definitely would recommend this dealership to a f More

by elyjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro
Oct 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! Thank you for the 5-star review, and we hope to assist you again soon.

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