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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,349 Reviews

2,349 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 09, 2024

Thanh Sabatier is a good one! He accomodated me well, I always made sure that everytime I made an appointment that he is the one that will help me, I know I’m in good hands! More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback brightened our day! Thank you for the 5 stars and feel free to stop by again soon.

October 09, 2024

The honda employee have a good service and the employee are accommodating. The service satisfies me. More

by Vivencia
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re grateful for your 5-star rating! Our team looks forward to assisting you again in the future.

October 09, 2024

Friendly, caring, fast service, very hospitable and very attentive to customers for their car service More

by Coral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Peña
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star review! Please visit us again whenever you’re ready for your next vehicle.

October 09, 2024

Unprofessional. Customer service bad. Still waiting to be called about my refund as of almo2 month. Can't correct issues with car. More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the inconvenience and would like to talk with you about your experience with us further. Please contact us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 09, 2024

I have purchased 4 cars from this dealership and each time I received exceptional service. More

by samcirrito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen, Zamudio
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're grateful for your review! Don’t hesitate to reach out for any future car needs.

October 09, 2024

We are charged for services we Were led to believe were included in our service contract at time of purchase. Services that are recommended are frequently unnecessary. Service wait times take far too lon More

by cherylgl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are concerned by your feedback and would like to learn more about your recent visit with us. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 08, 2024

Fast oil change and great customer service. Joseph was very polite and helpful. I will come back for future services. More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department (Joseph)
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We look forward to welcoming you back in the future.

October 08, 2024

Good customer service. Jose explained everything well. Hopefully my car is brakes are fixed now More

by Kerrybabydoll4tmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic feedback! Please stop by anytime—we’d love to see you again.

October 08, 2024

It was great it did take a little long for have an appointment other then that it was good. More

by mwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate the 5-star review! Don’t hesitate to reach out if you ever need anything.

October 08, 2024

Than it’s always good and professional, and always maintains my vehicle properly and on time More

by harrykimlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than Sabatier
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and 5-star rating! We're always happy to assist with any future needs.

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