Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,301 Reviews

2,301 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
September 04, 2024

I'm in for a safety recall, with an appointment. I felt no importance due to it's no charge; no chargeable service maintenance. With this in mind, this time I didn't got a text that the car recall More

by aris.aria11144
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Romero
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the negative experience you had with us and would like to learn more about it. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 04, 2024

Service attendant did not represent me fairly. He didn't install the part he commited More

by jameskang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Barr
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your recent service visit when you are able. Please contact us at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 03, 2024

Very poor, they will take advantage of you, charge you so much, now, people are right saying do not bring your car to the dealer. More

by FPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Romero
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are concerned to read your review because it doesn’t sound like the type of customer service we provide. Please contact us at your earliest convenience so that we can discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 03, 2024

Anthony Ortiz will remain one of the top reasons for our vehicle only being serviced at Norm Reeves! More

by bobbya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star review! We're thrilled to have met your expectations. Feel free to visit us anytime—our team is always here for you!

September 03, 2024

Great service, and they fixed my car in a timely manner. Would recommend this store to everyone More

by vero_cabanillaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star rating! It was a pleasure serving you, and we look forward to seeing you again soon.

September 03, 2024

Waiting time was okay, my service advisor was very straight to the point and advised me and made the process quick and easy. More

by Teresa Reynaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review! We're so glad you had a great experience. Don't hesitate to reach out if you need anything else!

September 03, 2024

They are convenient, friendly and the work is done when promised. They also let you know what other things you may need to have serviced but are not pushy if you decide to do it at another time. More

by Mugzoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re delighted to see your 5-star review! Your satisfaction means the world to us. We hope to welcome you back soon!

September 03, 2024

I like the service I got from your service advisor Mr Joseph Vargas. Good job. More

by tonyordovezaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the perfect rating! We're happy to know you had a positive experience. Please visit us again whenever you're in the area.

September 03, 2024

Excelente services is number one dealers in California I recommend everybody for that cars I don’t change Hondas car More

by Carla Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic review! We’re always here to help, so don’t hesitate to stop by or contact us anytime.

September 03, 2024

My service advisor Robert was very informative and helpful. Answered all my questions and provided great customer service. More

by Thia_24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert (service advisor)
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so grateful for your 5-star feedback! It was a pleasure serving you, and we hope to see you again soon.

1
...
90
91
92
...
231