Norm Reeves Honda Superstore Cerritos - Service Center

I'm very happy with my service, other dealership don't do the job right. Thank you for keeping your high standards... do the job right. Thank you for keeping your high standards... More

Good attitude and polite employees. Always greeted kind and very much appreciated on the way my visit is excellent. Always greeted kind and very much appreciated on the way my visit is excellent. More

Not impressed So if I have to just waste a few words here, that’s not a problem here, that’s not a problem More

Very good service, good communication, efficient action. .The service staff knows customer needs and very polite. .The service staff knows customer needs and very polite. More

I had attempted to contact someone from the department at least 7 times within a span of 2-3 months regarding my service claim and they would constantly tell me that a manager would get back to me but they n least 7 times within a span of 2-3 months regarding my service claim and they would constantly tell me that a manager would get back to me but they never did. Everytime I would call they would say the manager is not in but she will be back the next day. Service here is terrible, the manager needs to do a better job. More

Annoying attitude from the guy and never truly answered my question, just wanted to add some more stuff to my total. 3rd time I come and schedule my recall and I called ahead and said it was good and w my question, just wanted to add some more stuff to my total. 3rd time I come and schedule my recall and I called ahead and said it was good and when I get here they say they can’t do it and with attitude. Also I went in for a simple oil change and filter change and now my car is hesitant to start, truly my 2nd worst experience at a Honda is with you guys. More

Excellent Customer Service by Joseph Vargas! He is very professional and polite. Thank you very much. He is very professional and polite. Thank you very much. More

Recommended very good personal this is my 3rd car getting here with Norm Reeves Honda here with Norm Reeves Honda More

I had an appointment to reset the electrical issues on my car, they told me my wait time would be 4 hours, I had an appointment. This is a new car and I have so many electrical issues. I couldn’t wait so I car, they told me my wait time would be 4 hours, I had an appointment. This is a new car and I have so many electrical issues. I couldn’t wait so I made another appointment for another day willing to wait 4 hours but this time I was told I would have to leave my car all day. Ridiculous, the car is brand new and I have to be without a car for an entire day so they can reset the glitches. Now I have to make accommodations and go back a third time More

Took 2 hours for an oil change even with appt. 11:15am until 1:20pm 11:15am until 1:20pm More