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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,301 Reviews

2,301 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 03, 2024

Robert Gonzalez and Julie Canales are the best advisors. So accurate and fast. love them. More

by stephaniehiomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez and Julie Canales.
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and 5-star rating! We’re here for you whenever you need us, so don’t hesitate to reach out.

September 03, 2024

La atención fue muy buena y la forma de resolver problemas, en lo particular buen servicio More

by Leonardo Osoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review made our day! We’re thrilled to hear you had a great experience. Feel free to stop by anytime!

September 03, 2024

Great service A-Z, no issues getting my maintenance done. They make it easy for you More

by cruz.alejandro05244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the top-notch rating! We're glad you enjoyed your visit. Looking forward to seeing you again soon!

September 03, 2024

I am satisfied with Cerritos NRH, awesome service, all my questions are answered and explained with good attitude. Thank you. More

by rubyreyes1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo L.
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star review! Your satisfaction is our priority, and we’d love to welcome you back anytime.

September 03, 2024

Robert was very helpful. Service was thorough and fast. I would recommend the service center to others. More

by erindiva01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review means a lot to us! We're glad we could provide a great experience and hope to see you again soon.

September 03, 2024

Loved my guy Anthony but I had to waste more time to return so they could reset my tire light. Which came on after I drove all the way home. And although I was told they filled the windshield wiper flui More

by corigary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept. Anthony ?
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustrations and would like to talk about your recent visit further. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 03, 2024

They are always very attentive and professional. I’ve had a previous Honda Acord 1999 which I bought new at Norms lasted me 24 years mileage very close to 400k. More

by martieoortegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representative
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so grateful for your 5-star review! Please know that we're always here to help, whether you need us again or just want to stop by.

September 03, 2024

I like the service, thank you very much. And I will continue to take my cars for service. More

by lindacatano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review and providing us with feedback on your experience. We are happy to hear it was a good one and hope to help you again with your future service needs.

September 03, 2024

Fix the vehicle issues within 2 days. Wish they would have shuttle and rental for free. I had no car for 2 days then a 3rd due to me having to take it back for a noise when breaking. More

by sioirrdiain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trever Rodriguez
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Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us. We look forward to seeing you again to continue providing excellent service!

September 03, 2024

My service advisor was upset I didn't want to get my tires rotated, he gave me attitude after that. And I could see my car was ready he made me wait another 20mins before giving me my keys More

by prisscillaagarcia74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned by your feedback and would like to talk about it with you at your earliest convenience. Please contact us at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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