Norm Reeves Honda Superstore North Richland Hills

Everyone was very helpful, courteous and professional. The only area I could find fault would be in the area of cleanliness. Past experiences would present a Vehicle which would at a minimum have been vac The only area I could find fault would be in the area of cleanliness. Past experiences would present a Vehicle which would at a minimum have been vacuumed. More

When in to get service done. Everything was good. Nice well kept and the staff is always asking if you need help. My service advisor eric jakory was great! Thanks 5 star experience well kept and the staff is always asking if you need help. My service advisor eric jakory was great! Thanks 5 star experience More

Always professional. Always customer friendly. Huggins Honda goes out of their way to make me feel comfortable with their personal service. They even offered me lunch! How’s that for great customer servic Honda goes out of their way to make me feel comfortable with their personal service. They even offered me lunch! How’s that for great customer service? Excellent! More

I took the vehicle in for the minimum vehicle I took the vehicle in for the minimum vehicle inspection. The service department ended up going way way over and above that. Gave me detailed points I took the vehicle in for the minimum vehicle inspection. The service department ended up going way way over and above that. Gave me detailed points on everything they found and different options for those findings. And because of this awesome service that I received at this dealership in the service department. I am looking at buying a certified Honda from this dealership and I will be bringing the rest of my Honda vehicles to this dealership from now on thanks Scott. More

I love Huggins Honda! This is my first Honda and I was ready to make it my last. I bought my vehicle, 2019 Honda CRV at McDavid in Irving and apart of me should have just came to Huggins. I had an inciden ready to make it my last. I bought my vehicle, 2019 Honda CRV at McDavid in Irving and apart of me should have just came to Huggins. I had an incident in September that my battery died. McDavid in Irving Service center customer service people suck, it was a lack of empathy and plain rude. I called Huggins and the gentleman (I believe Nick) helped me and calm me down. The next day I came to get a new battery, when I met Chris. This past Saturday, Chris took care of me again. He is so nice and explained everything to me. I am never going back to McDavid, and I will be coming to Huggins moving forward (I live closer to McDavid, but I'll make the drive to Huggins) and working with Chris! Your employees saved a customer because I was telling everyone I know about my experience. You should be proud of your staff....and your location is nicer! More

One of the best dealers I’ve ever visited. Sales is top notch, F&I was quick informative and not push. The service department is also top notch they keep you informed, explain things clearly and do great notch, F&I was quick informative and not push. The service department is also top notch they keep you informed, explain things clearly and do great work. More

The steering wheel was cut when the driver’s car seat cover was replaced. Mike Harvey is aware as I sent him a photo and we also discussed. Left him a message to call me back to discuss how this will be cover was replaced. Mike Harvey is aware as I sent him a photo and we also discussed. Left him a message to call me back to discuss how this will be resolved More

Friendly staff. Great service, but the waiting room is a joke. State of the art design and lousy, loud music blaring. Numerous TVs, but no sound. joke. State of the art design and lousy, loud music blaring. Numerous TVs, but no sound. More

Tim Keller and his Service Technician are dedicated hardworking professionals. Our 100,000 mile service was completed 24 hours ahead of schedule. Outstanding service!!! Thank you to the technician who hardworking professionals. Our 100,000 mile service was completed 24 hours ahead of schedule. Outstanding service!!! Thank you to the technician who stayed late to get the job done ahead of time. More

Awesome Customer Service Gus Rodriguez listened to my needs and provided great Customer Service. Gus is personable, and courteous. He spoke to my son( who lives in another sta Gus Rodriguez listened to my needs and provided great Customer Service. Gus is personable, and courteous. He spoke to my son( who lives in another state) by phone, answering all his questions. He answered my questions as well, explaining different functions of each car. He found a car that had everything on my wish list within my price range! He made my car buying experience stress free. More