Norm Reeves Honda Superstore North Richland Hills

The company is always great as usual. I do not have any complaints yet. Thank you. I do not have any complaints yet. Thank you. More

Dennis was great and communicative. My car service took less than 3 hours. I'm satisfied with the service experience. My car service took less than 3 hours. I'm satisfied with the service experience. More

Una de las cosas que más me gustó fue que no me juzgaron por mi apariencia si trato fue amable y respetuoso y se tomaron el tiempo de escuchar mis comentarios fue muy buena experiencia comprando ahí por mi apariencia si trato fue amable y respetuoso y se tomaron el tiempo de escuchar mis comentarios fue muy buena experiencia comprando ahí More

My husband said it was a pleasant experience. He liked the cookies. I was able to get a text message with the status of my vehicle and the price if I wanted work to be done. He liked the cookies. I was able to get a text message with the status of my vehicle and the price if I wanted work to be done. More

I informed the salesman that I’d received pre-approval for the car loan from USAA. My disappointment was the extended wait for almost 3 hours for the finance processing, which was humorously commented o for the car loan from USAA. My disappointment was the extended wait for almost 3 hours for the finance processing, which was humorously commented on by the finance staff member Ms Garza as being shorter than usual. After being offered an excellent interest rate, it was apparent to me that profits needed to be increased with multiple presentations for an extended warranty that had been placed in my invoice, which I had to repeatedly decline (to two staff members). I perceived this as a high pressured sales tactic because I had already requested that the salesman remove that from the list of charges he presented to me. All staff were kind but overbearing. Totally not what l experienced in 2017 when I purchased from Huggins Honda. I returned hoping for similar service. Not so. In 2017 after the 1hour finance process was completed, the salesman provided a demonstration of the cars function. At the conclusion of this year’s purchase, I received a thank you and the keys without any demo, I assume because I was visibly annoyed at the duration of time to complete the financing process. More

I want to give 5 stars but honestly if the rep can listen to me carefully and if the back of technician team can provide a reliable service. I went for 5k miles service last week and really tried my by best to me carefully and if the back of technician team can provide a reliable service. I went for 5k miles service last week and really tried my by best bringing up the concerns about tire leaking at least twice times during the visit. As it shows ‘low tire pressure’ on my screen three times in a month. I did go to Costco, check them and press re-calibrate on my vehicle. But it back again so i did 3 times. Then he said it might be a trick for calibration reset it will gone after you recalibrate it twice. Well but I add the notes that, it could be but when I checked the tires on Costco, I do see the tires are about 27-28 psi which is relatively low. And for those 3 times I refill them at Costco, it might not just a glitch. He said the back will check it. Ok after waiting hours for regular rotation and even the add-on alignment, it was set and I drove back. Until today it popped up again. I changed to another rep and after inspection I saw a very noticeable nail on the tire which cause the slow leaking. Jesus Christ. So what are you and you doing last week? Can we still trust this full-inspection routine? How can this nail being passed from last week maintenance after multi-point inspection, rotation and alignment? What makes the rep so entitled to not listening this and make us back and forth again? What makes the technician team qualified to pass this car? I’m so disappointed and confused. More

AJ Sami very informative and knowledgeable on the Odyssey touring I purchased from him. Kind, professional and answered my questions. Excellent customer service. I will in future purchase another car from hi touring I purchased from him. Kind, professional and answered my questions. Excellent customer service. I will in future purchase another car from him. James Ponce helped resolved an issue with the odyssey. James also excellent customer service and listens to the customer and answered my questions. He cares about his customers. More

Excellent service, did everything to help. A great experience from beginning to end. Great folks there! A great experience from beginning to end. Great folks there! More

Great, my car is always cared for at Norms Great service at affordable prices Great experience at affordable prices Great experience More

Dennis was great and explained the updates on my vehicle throughly Dennis helped with knowing when I need to make updates to my car. He didn't push to have all updates done right away. He gave the right tim throughly Dennis helped with knowing when I need to make updates to my car. He didn't push to have all updates done right away. He gave the right timing for them. More