Norm Reeves Honda Superstore North Richland Hills

We had been communicating with the Timothy Salcido throughout yesterday and today. We had received the vehicle information and complete pricing breakdown. We had done our research, obtained financing throughout yesterday and today. We had received the vehicle information and complete pricing breakdown. We had done our research, obtained financing, and made arrangements to come to the dealership after work with the genuine intention of purchasing the vehicle if it met our expectations and we could agree on the price. At approximately 3:51PM, almost 60 minutes before our scheduled appointment, I received a phone call from the dealership confirming that we were still coming at 5:00 PM. I confirmed that we were on our way. We arrived and were greeted by Timothy and he brought us to his desk. We sat down at his desk and 10 minutes later we were told that the Pilot had apparently been sold approximately an hour earlier (when they called to confirm our appt) and that “their cars go fast”. He did not offer to show us similar vehicles or even try to keep our business. Horrible customer service! I understand that vehicles sell, and I have no issue with another customer purchasing the vehicle. That is part of the automobile business. The problem is the lack of communication and, particularly, the fact that the dealership called me at approximately 3:51 PM to confirm our appointment while the vehicle was apparently already sold or in the process of being sold. Had we been notified that the vehicle was no longer available, we would not have made the trip to the dealership. A simple phone call or text message would have allowed us to change our plans and saved us the time and inconvenience of driving there for an appointment that was no longer meaningful. We had specifically arranged our schedules to come after work. We were not casually coming by to browse inventory. We had spent considerable time researching this particular vehicle, had communicated with the salesperson, reviewed the pricing, secured financing, and were prepared to seriously consider purchasing it that evening. More

This is the worst Honda dealership I have been to. It does not even deserve a rating of 1. I set up an appointment for oil change last week. The lady told me it would take about 1 to 1.5 hours to comp It does not even deserve a rating of 1. I set up an appointment for oil change last week. The lady told me it would take about 1 to 1.5 hours to complete. I went there this morning (Tuesday). Service advisor John Parsons told me that in addition to oil change, I needed to do A, B, C, D, E, F, and G with a total of over $1000. I told him I had a tight schedule and was not going to do these. He then told me I had to wait 2.5 to 3 hours. I told him this was not what I was told and I made an appointment with the specific time for this service. However, he refused to fulfil what the dealership promised me. I said "I am very disappointed. I am going to complain." He said, "I didn't do anything." He did not know what he did and the damage he inflicted to the dealership. If John represents this dealership, you can tell the rip-off mentality or at least dishonesty of this dealership. I will never ever go to this Honda dealership again. Consumers beware! More

Michael Wright is a honest and friendly professional that has always provided excellent service for me and my 18 year old Ridgeline. has always provided excellent service for me and my 18 year old Ridgeline. More

Absolute gross negligence and deceptive practices by the management at Norm Reeves Honda North Richland Hills. I brought my vehicle in for standard factory warranty service, and it was left completely untou management at Norm Reeves Honda North Richland Hills. I brought my vehicle in for standard factory warranty service, and it was left completely untouched for six days in a low-elevation area of the lot. Despite heavily forecasted severe storms, the service team failed to move the vehicle to safe ground, resulting in catastrophic flood damage and a total loss. Following the incident, local management denied all commercial bailment liability, revoked my alternate transportation, and issued written threats to treat the vehicle as "abandoned" to force a claim on my personal policy. Most egregiously, dealership staff actively withheld my unattached personal property, refusing to let me retrieve my belongings from the destroyed car, and the local police were alerted of this criminal act (Police Reference #26N32669). They have since refused to participate in good-faith mediation. Avoid this establishment at all costs. More

I am submitting a formal complaint against the dealership and two of its employees: Finance Manager Faisel Hossain and Salesman Edgar. Prior to my visit, I communicated with Edgar regarding my credit applica and two of its employees: Finance Manager Faisel Hossain and Salesman Edgar. Prior to my visit, I communicated with Edgar regarding my credit application and made it clear that I wanted all financing details to be handled by phone or text so that I could simply arrive to sign the paperwork. I had a scheduled appointment on June 19 at 2:00 PM, but I remained at the dealership until 7:00 PM, which was unreasonable and contrary to what had been agreed upon. I clearly stated that I did not want my credit pulled more than once or twice. Despite this, my credit was pulled numerous times. Additionally, Edgar failed to inform me that my leased vehicle would not be considered a trade-in when financing a new vehicle. I only learned this once I was in the Finance Manager’s office. I initially planned to have a co‑signer only for the purpose of obtaining another lease. After it became apparent that a lease was not possible and I would need to finance instead, the dealership still used my co‑signer on the finance application without notifying me or obtaining my consent. I did not agree to use a co‑signer for financing. Edgar also did not show me the vehicle I was purchasing — a 2024 Hyundai Elantra — before I drove it off the lot. Upon later inspection, I discovered that the vehicle had a strong stale cigarette odor, the seats were heavily stained and dirty, and the undertray of the vehicle had been removed or torn off. These conditions were not disclosed to me at any point. Communication with the dealership employees has been horrible from beginning to end, and after. More

The company is always great as usual. I do not have any complaints yet. Thank you. I do not have any complaints yet. Thank you. More

Dennis was great and communicative. My car service took less than 3 hours. I'm satisfied with the service experience. My car service took less than 3 hours. I'm satisfied with the service experience. More

Una de las cosas que más me gustó fue que no me juzgaron por mi apariencia si trato fue amable y respetuoso y se tomaron el tiempo de escuchar mis comentarios fue muy buena experiencia comprando ahí por mi apariencia si trato fue amable y respetuoso y se tomaron el tiempo de escuchar mis comentarios fue muy buena experiencia comprando ahí More

My husband said it was a pleasant experience. He liked the cookies. I was able to get a text message with the status of my vehicle and the price if I wanted work to be done. He liked the cookies. I was able to get a text message with the status of my vehicle and the price if I wanted work to be done. More

I informed the salesman that I’d received pre-approval for the car loan from USAA. My disappointment was the extended wait for almost 3 hours for the finance processing, which was humorously commented o for the car loan from USAA. My disappointment was the extended wait for almost 3 hours for the finance processing, which was humorously commented on by the finance staff member Ms Garza as being shorter than usual. After being offered an excellent interest rate, it was apparent to me that profits needed to be increased with multiple presentations for an extended warranty that had been placed in my invoice, which I had to repeatedly decline (to two staff members). I perceived this as a high pressured sales tactic because I had already requested that the salesman remove that from the list of charges he presented to me. All staff were kind but overbearing. Totally not what l experienced in 2017 when I purchased from Huggins Honda. I returned hoping for similar service. Not so. In 2017 after the 1hour finance process was completed, the salesman provided a demonstration of the cars function. At the conclusion of this year’s purchase, I received a thank you and the keys without any demo, I assume because I was visibly annoyed at the duration of time to complete the financing process. More