Norm Reeves Honda Superstore North Richland Hills

Service Dept Engages In Rigging Your Car For Repairs I took my Honda Fit for an oil change at Huggins...NO LIGHTS ON NOTHING...Waited over 2 hours..Service Guy came back ready to go..then said oh wait..y I took my Honda Fit for an oil change at Huggins...NO LIGHTS ON NOTHING...Waited over 2 hours..Service Guy came back ready to go..then said oh wait..you have a Check Engine Light On..Let me take it back and check it..THEN came back..SAID you need Spark Plugs..do you want to get them now..I said NO..he cleared it and light went off..week later came back on..I called...waited for Service Guy to Call me back..NEVER DID..Called again..SAME THING..Two weeks later...light goes off..week later came back on ..car lost power...I parked it..Called a local shop that I know owner..took it in..Mechanic SHOWED me as he looked for the issue....Spark Plug was almost completely unscrewed out of the motor...LOL..Mechanic was in shock..HE SAID WHO has been working on your car BECAUSE A SPARK PLUG DOES NOT UNSCREW ITSELF IN A 2011 HONDA...LOL..COST ME $500 to get it fixed..HMMMMMM..WONDER HOW IT CAME OUT? LOL..HUGGINS SERVICE DEPT IS A BUNCH OF CRIMINALS...PLEASE DON'T TAKE YOUR CAR THERE..IF I HAD DRIVEN MY CAR JUST A LITTLE FURTHER..THE ENGINE WOULD HAVE BEEN COMPLETELY DESTROYED..STILL PAYING FOR THE CAR...LOL..HUGGINS HONDA SERVICE IS PURE CRAP! ALSO BEEN WAITING FOR AIRBAG REPLACEMENT FOR OVER 6 MONTHS..NO PARTS..NEVER CALLED ME AFTER TWO CALLS TO ASK ABOUT THE AIRBAG..NOTHING.. More

Peace of mind Normally I hate the whole car buying experience, but Gustavo managed to help me get over those negative feelings. Great guy who took the time to make Normally I hate the whole car buying experience, but Gustavo managed to help me get over those negative feelings. Great guy who took the time to make sure I was happy with the car that I found. More

good place Justin walker did a great job. Didn't really like the bad cop sales manager going back and forth. But ur buying a used car. Yvette Garza was fantast Justin walker did a great job. Didn't really like the bad cop sales manager going back and forth. But ur buying a used car. Yvette Garza was fantastic.. More

Excellent service Gustavo was very helpful and easy to deal with from beginning to end. Mi primer idioma es español y me sentí muy cómodo al saber que Gustavo es biling Gustavo was very helpful and easy to deal with from beginning to end. Mi primer idioma es español y me sentí muy cómodo al saber que Gustavo es bilingue. Negociamos todo el proceso de compra, y trade-in en español lo que me hizo sentir muy cómodo. Me ofreció varias opciones dentro de lo que estaba buscando y logramos completar la transacción de una manera eficiente y rápida en un par de horas. Huggins has a nice selection of certified pre-owned vehicles at very reasonable price. More

Back again after 23 years I purchased my very first new car, a 1992 Honda Civic from Huggins. So after returning to Fort Worth after being away 12 years, and needing a new car I purchased my very first new car, a 1992 Honda Civic from Huggins. So after returning to Fort Worth after being away 12 years, and needing a new car. I set about doing research as to price and of course, Yelping all the Honda dealers in the DFW area. I found that Huggins had competitive pricing. I located a gorgeous white CRV with a good price and emailed the dealer. My salesman, Matthew Nunn, responded timely to my inquiry. He sent the out-the-door price. I wanted a CRV that had limited fancy stuff and I got exactly what I desired. He worked with me with my stubborn husband on a price for our trade-ins. He came very close to the amount my husband wouldn't back down from and the husband agreed to it. The rest was easy-peasy. Matt is a wonderful fellow, very personable and charming. Not pushy in the least which is good as my husband has had horrific car-buying experiences in his 70 years and was prepared for a nightmare. Matt made the entire experience pleasant and even my hard-to-please husband was happy. Our financing was processed by Juan Medina, another wonderful young man, very well-spoken and charming. I'm old so charming works for me. He explained all the financing options and got us a great rate. Overall the experience was seamless and pain-free. We drove off in our new CRV and we are very pleased. More

Awesome Customer Service! My sales consultant Justin Walker was very helpful and made my car trade in easy! Love my new Honda Civic! Finance guy was great also! My sales consultant Justin Walker was very helpful and made my car trade in easy! Love my new Honda Civic! Finance guy was great also! More

Best Experience!! John and Yvette thank you for the great customer service experience . You made me feel comfortable during the whole buying process. I would definitely John and Yvette thank you for the great customer service experience . You made me feel comfortable during the whole buying process. I would definitely recommend anyone looking to purchase a vehicle to please stop by Huggins Honda. Keep up the great service!! More

Valued & Understood I recently visited Huggins Honda to replace my wife's Honda Accord with a Honda CRV. Gustavo quickly found CRVs within our price range and offered rec I recently visited Huggins Honda to replace my wife's Honda Accord with a Honda CRV. Gustavo quickly found CRVs within our price range and offered recommendations. He was honest to suggest the best car for us and he took time to make sure we felt confident about the decision. We purchased a pre-owned CRV which we both love. With one owner, and no accidents, I feel very grateful that Honda sold it to us at a good price. Afterward Sales Manager Jason showed us further courtesy which topped off an already awesome experience. My wife and I both felt valued and understood by Gustavo and the staff which was incredibly important to us. I highly recommend their team when in need for a vehicle! More

Professional great timely service Absolutely love this place. My service guy was actually awesome. I would definitely for sure go back many many times. The service was timely and quick Absolutely love this place. My service guy was actually awesome. I would definitely for sure go back many many times. The service was timely and quick and for sure would go back anytime. More

Great experience I had an awesome car buying experience with Gus at Huggins Honda. Much of the transaction was taken care of with my son who had no trouble executing o I had an awesome car buying experience with Gus at Huggins Honda. Much of the transaction was taken care of with my son who had no trouble executing on my behalf while I was at work. I was able to quickly come and get the paperwork signed. I received an awesome tour of the car and its features and before I left Gus really blessed me. Thank you Gus for taking care of me, for making my purchase easy, and for just simply being awesome. More