Norm Reeves Honda Superstore North Richland Hills

Good work and Amanda is very helpful and keeps me informed Of the work being done informed Of the work being done More

Front of the house was fine and pleasant , except for when they tried to get into a vehicle that was 2x what I told them . The original inspector of the was missed a lot of things and didn't do a good jo when they tried to get into a vehicle that was 2x what I told them . The original inspector of the was missed a lot of things and didn't do a good job job at all, had to bring it back to get the issues fixed . The used car sales mgr took great care of the issues for me More

Awesome service. Fair prices. Friendly helpful staff! I highly recommend Norm Reeves Honda for service. Fair prices. Friendly helpful staff! I highly recommend Norm Reeves Honda for service. More

He kept me appraised of the work being done. He is the best! Very professional. He is the best! Very professional. More

Not trustworthy with punctuality or escalating issues for customers Can't help with basics or troubleshooting customers Can't help with basics or troubleshooting More

Angel was the best service advisor! Made my visit pleasant! Great service department! No hassles about service! Made my visit pleasant! Great service department! No hassles about service! More

Recently I went in for an oil change & was impressed from the beginning with Tyler in service. He was UPFRONT in telling me about my car & what was recommended. He also checked for any recalls. He was inform the beginning with Tyler in service. He was UPFRONT in telling me about my car & what was recommended. He also checked for any recalls. He was informative, friendly and working with him felt like my big brother was taking care of me. He walked me to the cafe and got me a coffee and made sure I was comfortable. I NEVER felt pressured to buy more in service for my vehicle. While waiting for my car to be finished I received a text from their VIP vehicle upgrade team asking if I was interested in exploring my options while I wait. I was waiting anyway so it gave me something to do. This entire team was wonderful. At one point, I was talking to the GSM & didn’t realize it because he wasn’t rude, arrogant and he treated everyone with respect and the vibe of that entire team was good as if they were family. No one acted like they were above anyone. I don’t remember everyone’s name but I think I worked with a Jason, Arthur & a gentleman whose name starts with an H. I literally felt like I was amongst family, as if I was just hanging out with my brothers while I was waiting for my car to be ready. They never pressured me and asked very insightful questions. They actively and supportively listened to me and asked me what would the deal need to look like for it to work for me. I was impressed because no one, no matter which department I worked with was pressuring me to do anything. And yet no matter what I chose to do, they were ALL still willing to spend time with me to provide me with knowledge to benefit me. No one acted like working with me would be a waste of time, if they spent all this time with me and if I didn’t upgrade my vehicle that it would have been a waste of time working with me. This is the only dealership I have ALWAYS gotten a sense of respect, appreciation, integrity and FAMILY vs. going somewhere else and being automatically on the defense because other dealerships just pressured me into things, didn’t care if they were ripping me off, didn’t listen to me and what I wanted, didn’t care about me, they just wanted to make a sale. Norm Reeves is impressive because there it’s more than just a wonderful experience, they actively live out there mission and keep you well informed the entire time you are there. I don’t know how they manage all the things at once but NOT ONCE did I ever hear an employee talking bad about another employee. They hire GOOD QUALITY PEOPLE. They also gave me a deal that was so great I couldn’t refuse and they were willing to continue to do whatever it was going to take to make me an offer I couldn’t refuse. The finance family was just as amazing. I worked with Steven & Connor I think it was. Connor was only in his 2nd week on the job and working with him made me feel like he had decades of expertise. He was wonderful & didn’t pressure me & thanks to him being so great, he helped me figure out that I could afford to get the warranty for the car I got and have small payments. Steven, I had seen the night before remembered me AND my name, like they do at Starbucks and he made sure to say hello while walking by when I was working with Connor. He could have kept walking by, but he chose to be intentional. Arthur helped with getting me in a new vehicle and was friendly & respected my stance on wanting to be heard as he too appreciated my values. At the end of the process he continued to check in to make sure everything was okay and I was happy. H did the same. The last time I was at this dealership there was a guy in finance named Eric and he moved so he wasn’t there anymore, but this is important to note because no matter if the same people work there or not I have had the BEST IN CLASS experience. This tells you everything you need to know because this means that the management knows how to treat people and run a dealership and because of that simple principle of being kind, respectful and honoring family values they are successful. Thank you More

He is always in a pleasant mood and helpful Great guy explains things great Amazing explains things great Amazing More

Tristan is always great as an advisor. He communicates well. I can trust Tristan and his recommendations He communicates well. I can trust Tristan and his recommendations More

I went in for a recall. Was told a tire needed to be replaced bc it was able to be punctured easily in its condition. But that the warranty only covers after that happens. I Was told a tire needed to be replaced bc it was able to be punctured easily in its condition. But that the warranty only covers after that happens. I was also advised that two other things might need looking into but the printed receipt does not mention any of that. I got the new tire and now the system keeps telling me the tires are off balance. Can't be true bc I bought two new tires and all 4 got balanced. I don't have 3 hours to come drop my car off for another update. More