Tristian Rivas

Service is always pretty quick at this location. Service advisor was great and helpful. Love my honda! Service advisor was great and helpful. Love my honda! More

by maddisonhaley13 Verified Customer Verified Customer

Report | Print

Always helpful and takes the time to help understand the needs of my vehicle. And always friendly!! needs of my vehicle. And always friendly!! More

by Bricquel Verified Customer Verified Customer

Report | Print

I worry about the craftsmanship of this vehicle when the shark fin antenna cover detached during a routine car wash on my 4-month-old Prologue. What followed was a deeply frustrating service experience. shark fin antenna cover detached during a routine car wash on my 4-month-old Prologue. What followed was a deeply frustrating service experience. Scheduling was misleading. I was told I had an appointment, but upon arrival learned it was only to "start the process" of determining availability, since only four technicians in the department are qualified to work on the Prologue. No one communicated this upfront. I was then told that most of the team leaves at 5 so it might need to stay overnight. The repair quote exceeded $1,000 with little explanation. Communication throughout was poor. Texts went unanswered, questions about the exact scope of work were ignored, and I was sent a payment link before receiving any breakdown of charges. When I picked up the vehicle, the replacement antenna unit was black, not Seashore Pearl to match my car. The explanation given was that the Prologue is a GM platform and parts ordering is more difficult as a result, an unacceptable reason for ordering and installing a visibly mismatched part without checking first. I was continually told how complicated these vehicles are and I need to hope that the ceiling liner never gets damaged because it will take more than 14 hours of service labor and at that point you should almost get a new car. The text messaging system your department uses does not reliably receive customer messages or photos, which compounded every communication failure in this process. I stood there with Tristan and showed them my sent messages that they never received. Rod was the only team member who made a genuine effort to help. He even struggled to get other departments to answer the phone when he called. This experience has shaken my confidence in this vehicle and this dealership. We have had positive experiences with driving our Honda Pilot but have also been unable to get return calls or emails about using our scratch warranty. But if this is what Prologue ownership looks like, it gives us serious pause. This was our first experience with your service department. More

by Brandonk Verified Customer Verified Customer

Report | Print

Excellent Being a man of few words I thought saying the service I received was excellent would say all that need saying. The service was excellent. The floors are clean. The service writers were all dress service I received was excellent would say all that need saying. The service was excellent. The floors are clean. The service writers were all dress very professional. The service was performed in a very timely fashion. My truck was very clean so I must assume the technicians were also acted professionally. Nice job More

by hflora1049 Verified Customer Verified Customer

Report | Print

Tristan has completely restored my trust in the Norm Reeves service department from a customer service standpoint. His level of communication, friendliness, and patience is unmatched. Before I started b Reeves service department from a customer service standpoint. His level of communication, friendliness, and patience is unmatched. Before I started booking with Tristan, I was consistently having terrible experiences at Norm Reeves. Technicians weren’t providing details, my concerns were brushed off, communication was lacking, and at times I felt I wasn’t being treated well. It became a frustrating cycle. I finally decided to book exclusively with Tristan — and the last three services have been genuinely pleasant. He’s always happy to see me. I’m sure he sees countless customers every day, but you would never know it. He shows up with genuine enthusiasm, professionalism, and a willingness to serve. That goes a long way. Thank you, Tristan, for restoring my faith in Norm Reeves. Your customer service is the reason I continue to return. More

by Diondra.Atwell Verified Customer Verified Customer

Report | Print

Always a great fast service Service team is always knowledgeable and helpful when it comes to assisting their customers, always satisfied with their services. knowledgeable and helpful when it comes to assisting their customers, always satisfied with their services. More

by Lauraalcala679 Verified Customer Verified Customer

Report | Print

Best Honda Dealership in North Texas Customer Service is Fantastic and alll Employees are polite, courteous and professional Fantastic and alll Employees are polite, courteous and professional More

by James.anthony.suarez Verified Customer Verified Customer

Report | Print

Had a appt at 10 am for a simple oil change took 2 hours to get completed to get completed More

by Tilolinda1999 Verified Customer Verified Customer

Report | Print

No comment No complain at all. The service I received was really perfect. Everything was done in time. The service I received was really perfect. Everything was done in time. More

by tulsidahal99 Verified Customer Verified Customer

Report | Print

Helpful and friendly. Always a good experience. Will come again for all my service needs Always a good experience. Will come again for all my service needs More

by JGASTON87 Verified Customer Verified Customer

Report | Print