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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,995 Reviews
Call Service Center (817) 345-6175

2,995 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 15, 2024

I would not take my 2005 Honda V6 Accord - with 395,000 miles on the Odometer - anywhere else for service. Top of the line service center and Tim Kellar is top of the line service rep. More

by Dakotablue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for choosing us for your service needs, and for recognizing Tim's exceptional service! We appreciate your loyalty and look forward to continuing to provide top-notch service for your vehicle.

February 15, 2024

Excellent customer service, good timing, happy environment I will be going back for every checkup. More

by Annehillunc
Recommend Dealer
Yes
Employees Worked With
Tristan Rivas
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Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. We look forward to serving you again during your next visit.

February 15, 2024

Allen and the service techs made sure that I understood what was going on with my car and provided additional training so that I can take care of the issue myself if it happens again. More

by carlos_lopez
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
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Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience! We're thrilled Allen and our service team could assist you effectively. Don't hesitate to reach out if you need any further assistance in the future.

February 15, 2024

Everyone's very polite and trying to help, but the car isn't fixed even after leaving it for almost 2 months and I still have to go back again for them to fix it. More

by m.nawar70
Recommend Dealer
Yes
Employees Worked With
Too many people
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Jul 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, first, we apologize for the delayed response. Due to a customer verification issue on this site, we were unable to review all feedback. We're sorry to hear about your ongoing issues with your car. We understand your frustration, if you haven't already, please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

February 15, 2024

Always a quick in and out, always keep me updated on what's going on and what my options are, excellent customer service More

by Taaronrey
Recommend Dealer
Yes
Employees Worked With
Tristian
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Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Providing excellent customer service and keeping you informed every step of the way is always our priority. We look forward to serving you again in the future!

February 15, 2024

Tim Kellar is a great service writer. He's very trustworthy and is very good with his clients. More

by Bob Schlabach
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
Report | Print
Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Tim! We're thrilled to hear that he provided you with excellent service. We're lucky to have him on our team.

February 15, 2024

No The service was great. Everyone was super nice and pleasant Everything was straight forward More

by Ashleyvillalva33
Recommend Dealer
Yes
Employees Worked With
Larry
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Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. If you ever need anything in the future, don't hesitate to reach out. Drive safely!

February 15, 2024

I was there because the TPMS was malfunctioning. Tristian had it checked and found it was the sensor in both rear tires. Parts were ordered to repair the problem. More

by rankinjeanne216
Recommend Dealer
Yes
Employees Worked With
Tristian Rivera
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Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience with us! We're glad Tristian could identify the issue with your TPMS and order the necessary parts to fix it. We appreciate your business and look forward to ensuring your satisfaction with the repair.

February 15, 2024

Excellent customer service from the time you pull up until you leave. Excellent waiting area with a really good bistro. More

by JayGlo
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
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Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you enjoyed our customer service and bistro. We aim to provide a top-notch experience for all our customers. Looking forward to serving you again in the future!

February 15, 2024

Got me in, performed my service, got me out. It was a great experience. Thanks More

by Tljohnson813
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikovski
Report | Print
Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear you had a great experience with us. We appreciate your business and look forward to serving you again in the future.

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