Norm Reeves Honda Superstore North Richland Hills - Service Center

Service adviser was not very helpful. Other than checking me in he was not much more useful than that. I told him I had a service contract everything after he said that was pretty much le Other than checking me in he was not much more useful than that. I told him I had a service contract everything after he said that was pretty much let me see if it covers that. Very basic knowledge would be the oils change would be covered. But everything he quoted me is covered under my contract which I explained to him several times. He would go back and check then say oh yes it is. Why would he not do his due diligence and research my coverage before trying to charge me for everything. Then on top of that the tech suggested services I explained should be covered as well but I’m not 100% sure. After that his comment was owe well you don’t really need that service more of I’m sure he didn’t want to go back and look it up. When I return to pick up my vehicle, this gentleman was just propped back in his chair with his feet on the desk and not too helpful. When I told him I was there to pick up my vehicle just highly unprofessional service, especially for a gentleman that has a plaque on his desk, congratulating him for 10 years of service More

Fast efficient friendly! I always feel I get best service at your dealership and will always come there for service and advice! I always feel I get best service at your dealership and will always come there for service and advice! More

Nicholas Billeaud is my service agent. He explains everything in detail and I stay at the dealership to wait for my car. I will probably be upgrading my car in 2026 at Norm Reeves. The de He explains everything in detail and I stay at the dealership to wait for my car. I will probably be upgrading my car in 2026 at Norm Reeves. The dealership is very welcoming to the customers. More

Mario was attentive and helpful. I was impressed with the communication through texts. And the video showing the work on my car was stellar! I was impressed with the communication through texts. And the video showing the work on my car was stellar! More

They are very professional and knowledgeable. And if you have any question or doubts they explain everything to you. And if you have any question or doubts they explain everything to you. More

They are very professional and knowledgeable. And if you have any question or doubts they explain everything to you. And if you have any question or doubts they explain everything to you. More

Prices way to high plus they try to talk you into services I feel were not necessary. One item they wanted $954.13 cent for, and I bought the part for $24.95 on Amazon. Did the work myself because services I feel were not necessary. One item they wanted $954.13 cent for, and I bought the part for $24.95 on Amazon. Did the work myself because it was so simple to do. The second part they wanted $309.53, and I bought the part for $19.95 on Amazon. Simple job to repair. This place is not the same when Huggins owned it. More

Great place to buy a car. I got my car from this location and my family too. I have plan to get a new vehicle. I got my car from this location and my family too. I have plan to get a new vehicle. More

Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH service very pleased with my visit at norm reeves Honda of NRH More

Michael was great. Service was fast as usual, all issues handled promptly. No complaints here. Service was fast as usual, all issues handled promptly. No complaints here. More