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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,045 Reviews
Call Service Center (817) 345-6175

3,045 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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July 20, 2025

Good people working with me at this dealership. Appreciate the experience of helping me to purchase the vehicle. More

by taftdt
Recommend Dealer
Yes
Employees Worked With
Ali
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Jul 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi there! Ali and our team appreciate your kind words! We’re here to make every purchase feel like a breeze. Thanks for choosing us! 👍

July 20, 2025

I have been very impressed with the fairly recent service reps and staff. They are much friendlier and professional with great personal communication. There seems to be a "lighter" atmosphere and environment More

by Gailiebug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jul 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hey, thanks for noticing our new sunny vibes! Anthony and the crew are grinning from ear to ear that you felt right at home.

July 19, 2025

5 Tom had great communication with me the entire time I waited at the dealership. He answered all my questions, and provided great customer service! More

by jjthurmon
Recommend Dealer
Yes
Employees Worked With
Tom Crean
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Jul 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Tom Crean is giving you a virtual high‑five! Thanks for highlighting his top‑notch communication. We love keeping you in the loop!

July 18, 2025

The over charged me with $59 miscellaneous for only front brake pads change and break liquid replacement! More

by Salatielramos
Recommend Dealer
No
Employees Worked With
Nicholas, but he was great, he was not the problem
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Jul 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, we're sorry to see you were displeased by your recent service. While we're glad Nicholas delivered excellent care, we apologize for any confusion regarding our pricing. You're welcome to contact our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com to discuss the situation further. Thank you. 

July 18, 2025

Great customer service and professional support. My vehicle was serviced and I didn’t have to wait long. More

by Brisa Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks, Brisa! We're glad your wait was short and your service was top-notch. That's what we like to hear! Please feel free to check out our service specials next time for an even better experience.

July 18, 2025

Excellent service all the way. Looking forward to getting a few things done in the future More

by Finley0191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Jul 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Finley, thanks for the stellar review. You’ve got us all geared up and ready for your next visit. We look forward to tackling those future upgrades together!

July 17, 2025

Its my second car purchased and it was a great experience great crew to work with very happy. More

by david.zayas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jul 18, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

David, congrats on your second purchase! Our crew is pumped to know you had another fantastic experience. We appreciate your trust and are thrilled you’re happy. If you need anything else, just let us know!

July 17, 2025

To be honest, I wasn't happy with the price, but it seems that the job was done and done right so I'm not going to complain. Just keep it honest and your business will continue to thrive. More

by robzerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Honesty is our policy, and we’re glad our team hit the mark. We appreciate your trust and promise to keep things transparent every time. Thanks for your feedback and for letting us earn your business!

July 15, 2025

I sun not have a ln appointment and they still worked me in and provided timely service on a busy Saturday More

by Garybry63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritz
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Jul 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Gary, walking in without an appointment and still getting same‑day service? That’s a Saturday victory! We loved making time for you on our busy day. Thanks for trusting us with your ride!

July 15, 2025

they tried to charge me over $300 for things that are either in free maintenance plan or in warranty. I refused to pay. They ended up not charging me. More

by robert.zhangle
Recommend Dealer
Yes
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Jul 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hey Robert, we appreciate you advocating for yourself and giving us the chance to fix things. Glad we could clear that up and stick to your maintenance plan. Thanks for trusting us to make it right!

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