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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,964 Reviews
Call Service Center (817) 345-6175

2,964 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 11, 2024

I came in for a recall on my accord and Tristan tried talking me out of getting it done. I explained I traveled a lot and I would like it done. He said we probably don’t have the part and I asked him to More

by Bemy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristian Rivas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing up the issues you faced in trying to get your Honda recall taken care of. This is an issue that we will need to address to improve our services. If you choose to return, we hope to provide you with a five-star experience. Thank you.

December 10, 2024

They're knowledgeable and professional. We been doing business with them for 10 years, and they've always taken great care of us. More

by Victor.Aguayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Here's to another 10 years partnering on Honda service for your car, Victor! Thank you for the praise, and we'll be here when you need us.

December 10, 2024

Tristan is an amazing employee. He was very helpful and gracious in helping in an awkward situation. More

by pmibrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear that Tristan was there to support you with the services your Honda required! He demonstrated the kind of service we aim to provide. Thank you for putting your trust in him!

December 08, 2024

My service writer did a great job for me. Everyone I ran into in the department was friendly and polite. More

by jackiearnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
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Dec 08, 2024 -

jackiearnett responded

My service writer did a great job for me. Everyone I ran into in the department was friendly and polite.

December 08, 2024

This is the only dealership I’ve used for more than 30 years now. The customer service is fantastic! More

by drmissy2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means so much to us, Missy! We appreciate you sticking with us for more than 30 years. Thank you, and we look forward to many more years partnering on service for your Honda!

December 08, 2024

Excellent all the way. Number one dealership in the DFW area . All ways helpfull in helping More

by Finley0191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're excited to hear that you consider us the number one dealership in the area, Finley! Thanks for bringing your Honda in for service, and we hope to help you out at a future service appointment.

December 07, 2024

Best car dealership in the area. From the Service Desk to the Showroom the place is inviting. More

by YaYa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Billeaud
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Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate all the glowing compliments about our dealership, including the "best car dealership in the area" comment! Thank you for letting us know, and we welcome you to return at any time!

December 07, 2024

Car wash was bad been a new customer plus I had better experience at Acura. More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Joey, We appreciate your feedback on your service visit for your Acura and will keep your comments in mind. Please reach out to our Service department to discuss your visit in more detail. Thank you.

December 07, 2024

Great service. Truly care about service and safety for their customer.nice waiting lounge.kind, considerate and thoughtful. More

by kels1mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

This review makes us so happy! We're pleased that you've been satisfied with our customer care and the facility itself. Thank you for bringing your Honda in for service, and we look forward to serving you again!

December 07, 2024

Much more expensive at this location and my brakes are still not working properly. My vehicle was left at this location for over 5 days. More

by nicswt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, We’d like to learn more about your brake service so that we can make things right with your Honda. Please reach out to our Service department to resolve any outstanding issues. Thank you.

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